The web team is not producing any new assets for our existing website, but that doesn't mean that you can’t submit project requests for the web. In fact, we hope that you continue submitting project requests to us throughout this rebuild so that we can document, prioritize and queue requests for the new site.
We expect that this year, like any year, web issues will arise and we will always handle those on a case-by-case basis. There are often existing resources that can be used to handle custom requests and we will be happy to provide you with guidance on how to adapt them to your needs.
Day-to-day web support has already been migrated to our new ticketing system. This system will help us document, quantify and understand the technical support needs of our Content Editors.
In the past, support has been directed to individual members of our team as the relationships that we build have always helped in understanding the unique needs of our diverse set of departments across campus. However, it’s not the best or most efficient way to manage a Technical Help Desk.
We ask that any day-to-day request for help of any kind be directed to our web team email: firstname.lastname@example.org.
This email will automatically send the information to our ticketing system, where it can be assigned and acted on. This help us with continued improvement of the support process.