FAQs

Answers to Common Problems:

• Q. What's the status of my access request?
• A. Upon form submission you will receive a ticket # which can be used to check the status of your request on Public Safety Portal
• Q. I need a Key, how is this done?
• A. Please use the Key Request form on the Public Safety Portal
• Q. I need Card Access, how is this done?
• A. Please use the Card Access form on the Public Safety Portal
• Q. I need Cipher Access, how is this done?
• A. Please use the Cipher Access form on the Public Safety Portal
• Q. I lost my Campus Card and/ or it does not work.
• A. Visit the SUperCopy office in PAVL 010 during normal business hours.  You can also visit the Public Safety during business hours.
• Q. If I swap office with another employee, do I need to submit a key request?
• A. No, just use the Key Transfer form on the Public Safety Portal to let us know the owner of a key has changed.
• Q. What is the format for Batch Access Request?
• A. Use the link to download a Batch Access Request template. You can simply fill out the template and submit it using Group Access Request form on the Public Safety Portal 
• Q. What is Key ID (Key Number)?
• A. You can determine Key ID by looking at the key.

         Key ID is Building Number Key Code - Copy Number (ex. 99 AJ3 - 5)