Job Title: Technical Account Manager
Company: Google Cloud
Mentor Since: Fall 2022
Will Mentor: Undergrad Students
Technical Account Managers at Google are assigned to large Enterprise Google Cloud Platform customers and are focused on three core priorities: Platform Health: Ensuring customers have a platform that is healthy and that they have support from Google Operational Rigor: Helping customers transform and modernize their IT operations and cloud operating model Architectural Stability: Guiding customers to architect and deploy their solutions to meet their performance and functional requirements Expectations for TAM: Strong technical background and ability Possess a customer obsession mindset Have solid crisis management skills Have strong executive presence Can prioritize complex multifaceted projects.
Technical Account Manager-Google Cloud Customer Experience [2020-Present]
Technical Account Manager-AWS Marketplace [2018-2019]
Global IT Support Engineer II-Amazon Global IT [2017-2018]
Core Integrations Systems Administrator-Glacier Bancorp [2015-2017]
Technical Support Analyst II [2010-2015]
Bachelors of Business Administration-Monroe College 2003
Mentoring Objectives & Scope
Career growth Mock interviews Ability to meet 2x a week
When and where do you hold meetings with your students?
Evenings and remote