Job Title: Manager, Pacific Northwest Operations
Mentor Since: Fall 2010
Will Mentor: Graduate Students
Stephanie Cook is the Operations Manager for the Pacific Northwest at Lyft, where she leads market growth and driver experience initiatives. Stephanie has helped to bring safe, reliable transportation across Washington State, with a special emphasis on access for the military community. She also established an employee resource group, UpLyft Women, for the Seattle Lyft office and moderates Lean In Circles to empower and foster advocacy for women in tech leadership.
Ride by ride, we’re changing the way our world works. We imagine a world where cities feel small again. Where transportation and tech bring people together, instead of apart. We see the future as community-driven — and it starts with you.
Prior to joining Lyft in 2015, Stephanie spent 10 years leading global Learning & Development functions at Amazon, AAA Washington, and PACCAR. Most recently, she managed Amazon’s Operations Leadership Institute guiding thousands of new employees through a world-class onboarding and assimilation experience. She was also responsible for customer experience at Amazon’s first ever physical retail presence on college campuses.
Stephanie earned her M.Ed. from Seattle University and has served as mentor for students of Albers School of Business for the past decade. She received a B.A. from Kent State University.
Mentoring Objectives & Scope
I expect students to take an active role to select discussion topics and show up prepared to get the most out of the mentoring experience. Students can expect to meet once per month.
Some topics I've enjoyed discussing with students include professional communication and business etiquette, networking and LinkedIn strategies, resume review, career goals and progression, leadership development, and navigating corporate culture.
When and where do you hold meetings with your students?
On or around Seattle University campus. I'm flexible day/time.