Job Title: Head of Field Empowerment, Global Operations
Mentor Since: Fall 2010
Will Mentor: Graduate Students
Stephanie Cook is the head of Field Empowerment for global operations at Lyft. Her team sits in 8 cities across the US and Canada as a central connected function to support the success of field teams. Their mission is to unlock operational excellence, continuous improvement, and leadership capabilities across driver service operations. With the right operating principles, tools, training, and processes, Stephanie’s organization empowers 1000+ team members to deliver the best possible experience for Lyft drivers and riders.
Ride by ride, we’re changing the way our world works. We imagine a world where cities feel small again. Where transportation and tech bring people together, instead of apart. We see the future as community-driven — and it starts with you.
Prior to joining Lyft in 2015, Stephanie spent 10 years leading global Learning & Development functions at Amazon, AAA Washington, and PACCAR. Most recently, she managed Amazon’s Operations Leadership Institute guiding thousands of new employees through a world-class onboarding and assimilation experience. She was also responsible for customer experience at Amazon’s first ever physical retail presence on college campuses.
Stephanie earned her M.Ed. from Seattle University and has served as mentor for students of Albers School of Business for the past decade. She received a B.A. from Kent State University.
Mentoring Objectives & Scope
I expect students to take an active role to select discussion topics and show up prepared to get the most out of the mentoring experience. Students can expect to meet once per month.
Some topics I've enjoyed discussing with students include professional communication and business etiquette, networking and LinkedIn strategies, resume review, career goals and progression, leadership development, and navigating corporate culture.
When and where do you hold meetings with your students?
At my office in Pioneer Square, downtown Seattle, or around the SU campus. I'm flexible day/time.