Stephanie Cook

Cook, Stephanie

Job Title: Vice President, Operations
Company: TransWest
Industry: Transportation
Mentor Since: Fall 2010
Will Mentor: Graduate Students
profile

Job Description

As the VP of Operations, Stephanie is responsible for the success of TransWest’s shuttle operations, car services, valet, and parking solutions. Reporting to the President/COO, Stephanie leads a team of 300 operations, fleet, safety, compliance, and training professionals to continuously improve current service lines while preparing for new account rollouts.

Company Description

TransWest is a full-service provider of custom transportation and parking solutions. Since 2008, TransWest has developed and delivered custom commute and mobility programs for some of the most innovative and demanding customers throughout North America. Whether you need to transport thousands of employees daily throughout your campus, or you have a 900-person crew with a two-year construction contract, TransWest will solve and operate every dimension for you, from commute to parking, technology deployments and program management. We get everyone where they need to be, and back again—safely.

Employment History

Stephanie is an experienced operator, change agent, and team builder. Before joining TransWest, she was the head of driver service operations at Lyft to enable the success of 800+ field team members across the U.S. and Canada. She also founded the Seattle chapter of UpLyft Women to strengthen and empower women at Lyft by providing opportunities to develop leadership potential. Prior to Lyft, Stephanie spent 10 years leading global learning and leadership development functions at Amazon, AAA Washington, and PACCAR. She managed Amazon’s Operations Leadership Institute guiding thousands of new employees through a world-class onboarding and assimilation experience. She was also responsible for customer experience and launch operations at Amazon’s first retail presence on college campuses. Stephanie is drawn to mission-driven organizations that address the needs of vulnerable communities and contribute to a more sustainable planet.

Education

Stephanie earned her M.Ed. from Seattle University and has served as mentor for students of Albers School of Business for the past decade. She received a B.A. from Kent State University.

Mentoring Objectives & Scope

I expect students to take an active role to select discussion topics and show up prepared to get the most out of the mentoring experience. Students can expect to meet once per month. Some topics I've enjoyed discussing with students include operations management, scaling and growth strategies, LinkedIn and resume review, leadership development, and navigating corporate culture.

When and where do you hold meetings with your students?

Onsite at my office/operations locations or virtually. I'm flexible to meet when students are available.