Seattle University desires to provide students with an exceptional educational experience and seeks to resolve student complaints in a timely and efficient manner. The U.S. Department of Education requires Seattle University, under Title IV of the Higher Education Act (HEA), to offer students a procedure to address the following concerns:
Students should first contact the appropriate Seattle University administrative office regarding a complaint.
Students with a concern about a grade in a class, or wanting to address a formal grievance regarding a final course grade, should contact their instructor. Please see the Grade Grievance Policy.
For other complaints concerning a student’s academic experience at Seattle University, such as issues about classes, professors, advising, etc., students should contact the department chair and/or associate dean.
For any academic issues not resolved within the student’s school or college, i.e., after having contacted the appropriate individuals in the school or college or any complaints related to academic student support services (tutoring, writing center, library, etc.), students should contact the most appropriate individual listed below:
Academic Issues, Undergraduate Students
Joelle Pretty, Assistant Provost, Student Academic Engagement
(206) 220-8525 | email@example.com
Academic Issues, Graduate and Professional Students
Trish Henley, Ph.D., Associate Provost, Graduate, Online, and Professional Education
(206) 296-5346 | firstname.lastname@example.org
Career Engagement Office
(206) 296-6080 | email@example.com.
Kimberly Thompson, Senior Director of Disability Services
(206) 296-5554 | firstname.lastname@example.org
Gina Lopardo, Director of Education Abroad
(206) 296-6460 | email@example.com
Angelique Jenkins, Director of Learning Assistance Programs
(206) 296-5863 | firstname.lastname@example.org
- Alfie Scholars - Carol Cochran, Director (206) 296-5586 | email@example.com
- Fostering Scholars - Colleen Montoya Barbano, Director (206) 296-5310 | firstname.lastname@example.org
- Sullivan Scholars - Mary-Antoinette Smith, Director (206) 296-5415 | email@example.com
For complaints regarding non-academic issues, students should contact the most appropriate office listed below:
Registrar (Academic Records)
Joyce Allen, University Registrar
(206) 296-5858 | firstname.lastname@example.org
Financial Aid (loans, scholarships, grants)
(206) 296-2000 | email@example.com
Student Financial Services (tuition and fees)
(206) 220-8020 | firstname.lastname@example.org
Office of Institutional Equity (complaints involving students, faculty, staff or a third parties regarding discrimination, harassment, sexual misconduct, or related retaliation, and disability issues including the ADA)
Andrea Katahira, Assistant VP for Institutional Equity and Chief EEO Officer
(206) 220-8515 | email@example.com
To make an anonymous report regarding any of the Office of Institutional Equity issues, contact EthicsPoint:
(888) 393-6824 or,
Office of the Dean of Students (Student Activities, Student Conduct, CAPS counseling, Health Center, University Housing)
(206) 296-6060 | firstname.lastname@example.org
Rick Fehrenbacher, Director, Center for Digital Learning & Innovation
(206) 220-8269 | email@example.com
If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the SARA Portal Entity, which is the Washington Student Achievement Council.
Washington Student Achievement Council (WSAC)
The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit WSAC for information regarding the WSAC complaint process.
Northwest Commission on Colleges and Universities (NWCCU)
The university is accredited by The Northwest Commission on Colleges and Universities.
Seattle University is authorized to offer online courses in all states that have joined the State Authorization Reciprocity Agreement (SARA). Under SARA, member states and institutions agree to abide by a common set of policies and standards. A complete list of SARA participating states can be found at the National Council-State Authorization Reciprocity Agreement site.