Student Complaint Process
Seattle University desires to provide students with an exceptional educational experience and seeks to resolve student complaints in a timely and efficient manner. The U.S. Department of Education requires Seattle University, under Title IV of the Higher Education Act (HEA), to offer students a procedure to address the following concerns:
- Complaints that allege violations of State consumer protection laws that include, but are not limited, to fraud and false advertising;
- Complaints that allege violations of State laws or rules relating to the licensure of postsecondary institutions; and/or
- Complaints relating to the quality of education or other State or accreditation requirements.
Students should first contact the appropriate Seattle University administrative office regarding a complaint.
Complaints regarding academic issues
Students with a concern about a grade in a class, or wanting to address a formal grievance regarding a final course grade, should contact their instructor. Please see Grade Grievance Policy.
For other complaints concerning a student’s academic experience at Seattle University, such as issues about classes, professors, advising, etc., students should contact the department chair and/or associate dean.
Complaints regarding academic support services
For any academic issues not resolved within the student’s school or college, i.e., after having contacted the appropriate individuals in the school or college or any complaints related to academic student support services (tutoring, writing center, library, etc.), students should contact the most appropriate individual listed below:
Charles Lawrence, Ph.D., Associate Provost
206.296.6953 | email@example.com
Angelique Jenkins, Director of Student Academic Services
(206) 296-5863 | firstname.lastname@example.org
Complaints regarding non-academic issues
For complaints regarding non-academic issues, students should contact the most appropriate office listed below:
Registrar (Academic Records)
Erin Morgan, Registrar
206.296.5856 | email@example.com
Financial Aid (loans, scholarships, grants)
206.296.2000 | firstname.lastname@example.org
Student Financial Services (tuition and fees)
206.220.8020 | email@example.com
Office of Institutional Equity (complaints involving students, faculty, staff or a third parties regarding discrimination, harassment, sexual misconduct, or related retaliation, and disability issues including the ADA)
Andrea Katahira, Assistant VP for Instituional Equity and Chief EEO Officer
(206) 220-8515 | firstname.lastname@example.org
To make an anonymous report regarding any of the Office of Institutional Equity issues, contact EthicsPoint:
Office of the Dean of Students (Student Activities, Student Conduct, CAPS counseling, Health Center, University Housing)
206.296.6060 | email@example.com
Jane Snare, Associate Director, Center for Digital Learning & Innovation
206.220.8285 | firstname.lastname@example.org
It is expected that students will fully utilize all of Seattle University’s internal procedures to address complaints. On occasion, however, a student may believe that these procedures have not adequately resolved the complaint. In those limited cases, the student may contact the following external organizations:
Washington Student Achievement Council (WSAC)
The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit WSAC for information regarding the WSAC complaint process.
Northwest Commission on Colleges and Universities (NWCCU)
The university is accredited by The Northwest Commission on Colleges and Universities.
Online Students Residing Outside of Washington
Seattle University is authorized to offer online courses in all states that have joined the State Authorization Reciprocity Agreement (SARA). Under SARA, member states and institutions agree to abide by a common set of policies and standards. A complete list of SARA participating states can be found at the National Council-State Authorization Reciprocity Agreement site.
Non-Washington residents taking online courses who have complaints that have not been resolved through Seattle University's internal procedures, may contact the appropriate agency in their home state regarding their complaint. A list of the appropriate state agencies is maintained by the State Higher Education Executive Officers Association (SHEEO), http://www.sheeo.org.