Billy Tsang — Mentor profile, Title: Sr Communications Manager, Office of the Chief Customer Officer, Company: Microsoft, Industry: Technology | Marketing | Management | Analytics, Mentor Type: Albers

Background

Job Description

Billy is part of the Executive Office of Microsoft’s Chief Customer Officer, where he leads customer storytelling internally and externally for MCAPS Core (Microsoft Customer and Partner Solutions), a global organization of more than 50,000 employees.

His work turns complex customer transformations and business outcomes into clear, compelling stories across formats and channels for executives, employees, sellers, partners and customers. His experience spans strategic communications, executive storytelling, content strategy, video production, executive ghostwriting, and the management of external creative agencies.

The goal is to amplify the stories of how Microsoft technology is enabling customers all over the world to transform their business and drive outcomes for their customers. 

Company Description

Global technology leader with the mission to empower every person and every organization on the planet to achieve more.

Employment History

T-Mobile, Okta, Amazon, Kit and Ace, Concur

Education

BA Business Administration, Marketing Major - Seattle University - 2012
International MBA - Bologna Business School (Italy) - 2015
Executive Certificate, Product Management -  Northwestern University (Kellogg) - 2020

No civic involvement entered

Mentoring Objectives & Scope

My primary objective as a mentor is to create a safe space for students to share their thoughts, challenges, ideas and ask questions. I believe in the mindset that “you get what you put into the experience” and thus expect my mentees to take the initiative to meet as frequently as they want to, establish agenda items and propose topics they’d like to discuss during our meetings. I meet with mentees as a group or individually based on interest and comfort level.  

As a mentor, I can support students in the following: 

- Resume review, interview prep, LinkedIn branding
- Career exploration, matching interests and talents with professions and industries
- Student transition from college to first professional role
- Improved communication and interpersonal skills
- Development of leadership skills, confidence, and executive presence
- Expanding a network, building connection, navigating an organization

When and where do you hold meetings with your students?

Virtually and in-person, usually at a coffee shop near campus

No objectives entered