Billy Tsang — Mentor profile, Title: Sr Communications Manager, Office of the Chief Customer Officer, Company: Microsoft, Industry: Technology | Marketing | Management | Analytics, Mentor Type: Albers

Background

Job Description

Billy is part of the Chief of Staff and Executive Communications team for Microsoft's EVP & Chief Customer Officer. He is responsible for internal and external customer storytelling, video production, and agency management.

The goal of his work is to elevate the voice of the Chief Customer Officer while managing the customer storytelling engine and portfolio for the MCAPS (Microsoft Customer and Partner Solutions) organization of 40,000+ employees. His work spans strategy and planning, program management, stakeholder management, ghost writing, go-to-market, production, strategic communications, and employee engagement.

Company Description

Global technology leader with the mission to empower every person and every organization on the planet to achieve more.

Employment History

T-Mobile, Okta, Amazon, Kit and Ace, Concur

Education

BA Business Administration, Marketing Major - Seattle University - 2012
International MBA - Bologna Business School (Italy) - 2015
Executive Certificate, Product Management -  Northwestern University (Kellogg) - 2020

No civic involvement entered

Mentoring Objectives & Scope

My primary objective as a mentor is to create a safe space for students to share their thoughts, challenges, ideas and ask questions. I believe in the mindset that “you get what you put into the experience” and thus expect my mentees to take the initiative to meet as frequently as they want to, establish agenda items and propose topics they’d like to discuss during our meetings. I meet with mentees as a group or individually based on interest and comfort level.  

As a mentor, I can support students in the following: 

- Resume review, interview prep, LinkedIn branding
- Career exploration, matching interests and talents with professions and industries
- Student transition from college to first professional role
- Improved communication and interpersonal skills
- Development of leadership skills, confidence, and executive presence
- Expanding a network, building connection, navigating an organization

When and where do you hold meetings with your students?

Virtually and in-person, usually at a coffee shop near campus

No objectives entered