Billy Tsang — Mentor profile, Title: Sr Communications Manager, Global Customer Experience, Company: Microsoft, Industry: Technology | Marketing, Mentor Type: Albers

Background

Job Description

As a Senior Communications Manager within the Customer Experience & Success organization, I'll lead executive, internal and external storytelling for the Global Customer Experience & Success organization - reaching 45,000 employees and partners globally.

Through communications programs, strategic initiatives, content development, experimentation and operational excellence, I'll showcase how customers are adopting, using, creating, innovating and driving business impact and transformation across Microsoft's entire portfolio of products and services.

Company Description

Microsoft’s top level mission is to empower every person and every organization on the planet to achieve more. The Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all services across the company, including consulting, customer success, and technical support across Microsoft’s portfolio of solutions and products.

Employment History

T-Mobile, Okta, Amazon, Kit and Ace, Concur

Education

BA Business Administration, Marketing Major - Seattle University - 2012
International MBA - Bologna Business School (Italy) - 2015
Executive Certificate, Product Management -  Northwestern University (Kellogg) - 2020

No civic involvement entered

Mentoring Objectives & Scope

My primary objective as a mentor is to create a safe space for students to share their thoughts, challenges, ideas and ask questions. I believe in the mindset that “you get what you put into the experience” and thus expect my mentees to take the initiative to meet as frequently as they want to, establish agenda items and propose topics they’d like to discuss during our meetings. I meet with mentees as a group or individually based on interest and comfort level.  

When and where do you hold meetings with your students?

Virtually and in-person, usually at a coffee shop near campus, or in downtown Bellevue.

No objectives entered