This team staffs the Redhawk Service Center on the second floor of Vi Hilbert Hall, providing the first point of contact for individuals visiting the Student Financial Services Office in person, by phone, or via email.
Assistant Director, Student Contact and Communication
Financial Services Loan and Operations team are responsible for much of the background work in the Student Financial Services Office. They are responsible for receipt and transmission of data between Seattle University and the federal financial aid systems, maintaining integrity between those systems. In addition to system processing and integrity, evaluators certify private educational loans and complete the federally-required verification process on students Free Applications for Federal Student Aid (FAFSAs).
Student Account Representatives are responsible for third party posting payments to students accounts and processing refunds due to students because of financial aid or overpayments on accounts. They also handle invoicing for third party sponsors, processing requests for payment plans and questions about billing and late fees.
Account Resolution Specialists are responsible for contacting former students who have outstanding debts to the University. Whenever possible, they establish special payment agreements to resolve past due debts and are responsible for referring accounts with unresolved delinquent balances to collection agencies.
The Student Financial Services Management Team works together to coordinate the efforts of all members of the SFS Staff.