Seattle University offers students 24/7 access to virtual medical and mental healthcare from anywhere in the United States through TimelyCare. While CAPS remains the primary emotional and mental health service for students at Seattle Univeristy, TimelyCare provides a supplement to our existing on-campus health and wellness services with no out-of-pocket cost or insurance requirement.
TimelyCare's offerings include:
No. TimelyCare is a service independent of CAPS.
CAPS therapists are employees of Seattle University and are licensed by the Washington State Department of Health to provide psychotherapy services to individuals located within Washington state. CAPS offers short-term counseling as the primary mental health service available for students at Seattle U. CAPS also offers referrals to long-term therapists, local or otherwise.
TimelyCare is a nationwide telehealth service that Seattle U has partnered with in order to expand student access to 24/7 virtual medical and mental healthcare from anywhere in the United States. TimelyCare doctors, nurses, and counselors are employees of TimelyCare.
Yes! Both Counseling and Psychological Services (CAPS) and the Student Health Center remain the primary mental and physical health resources on campus and will maintain their current level of clinical hours.
TimelyCare expands healthcare access for students by:
No. It is generally not recommended to work with two therapists simultaneously, so if you are actively working with a CAPS therapist we would not recommend that you simultaneously schedule on-going counseling with a TimelyCare therapist, or vice versa.
However, you are welcome to utilize the TalkNow service between visits if you need immediate support, as well as all TimelyCare medical services.
Thank you for asking! Please call CAPS at 206-296-6090 or send us an email at firstname.lastname@example.org and we would be happy to answer any additional questions you might have.
Any enrolled Seattle U student can use TimelyCare. Students can go to timelycare.com/seattleu to register with their name and Seattle U email address. Students can then have visits from any web-enabled device - smartphone, laptop, or desktop. TimelyCare is available from anywhere in the U.S.
You will need to fill in some information and create a profile on TimelyCare before being able to access their services including TalkNow. After creating a profile the wait time to connect with a provider through TalkNow is 3-7 minutes.
For scheduled counseling services you will have access to a calendar of availability and can select an option that works for you.
No, all TimelyCare and TalkNow appointments are scheduled through the TimelyCare app.
Students need a referral from the Student Health Center to access TimelyCare's psychiatry services. Please call the Student Health Center at 206-296-6300 to get more information.
TimelyCare counselors and mental health professional scan address a wide range of common concerns and after speaking with you will decide on the best course of treatment. Common topics include:
TimelyCare physicians and health coaches can treat/discuss a wide range of common physical conditions including:
For domestic students, TimelyCare provides all services in all 50 states. Students should update their profiles with their local zip code and a provider licensed in your area will assist you. If you have a relationship with a TimelyCare counselor, you should speak discuss the transition plan.
For international students and students studying abroad, you have access to all services while you are in the United States. When you are outside the United States, you have access to TalkNow, an unlimited 24/7, on-demand triage mental health support, coaching service, and crisis management provided by behavioral and health professionals
Not specifically. While the university does receive data on the number and demographics of students using the service they do not receive information about specific students for anonymity.
TimelyCare is funded through the student wellness fee. TimelyCare does not take private insurance. Services provided through TimelyCare have no copay or coinsurance and are at no additional cost to students. The student wellness fee covers all costs.
With TimelyCare, you will have free, 24/7 access to doctors, counselors and health coaches from anywhere in the United States, so you’ll never have to spend time or money looking for resources when you’re away from home or campus.
To learn more about TimelyCare please visit the Seattle U Health and Wellness Promotion page here.
If you or someone around you is experiencing an emergency or are in a crisis, please call one of the numbers below to get in touch with someone right away: