A credit balance is the result of payments, including the transmittal of financial aid, on a student's account exceeding charges. If there is a credit balance after all payments have been posted to the account, that amount can be transferred to the student's checking account via eRefund, which is setup on Student Account Center. If eRefund has not been setup, the check will be mailed to the student's mailing address of record as shown on SUOnline (where students can also go to update that address). Because credit balance checks are not mailed until the first day of the quarter, receipt of these checks may be delayed 3-5 days if the student hasn't provided a current, local mailing address.
A credit balance on a student's account that is the result of "Estimated Financial Aid" being deducted from the charges on the account, is not a true credit balance until the financial aid is actually disbursed. Thus, it is NOT available to the student until all financial aid for the quarter has been posted to the student's account.
If you believe a refund on your account should have generated but it has not, please contact Student Financial Services for resolution.