A credit balance is the result of payments, including the transmittal of financial aid, on a student's account exceeding charges. If there is a credit balance after all payments have been posted to the account, that amount can be transferred to the student's checking account via eRefund, which is setup on Student Account Center. If eRefund has not been setup, the check will be mailed to the student's mailing address of record as shown on SUOnline (where students can also go to update that address). Because credit balance checks are not mailed until the first day of the quarter, receipt of these checks may be delayed up to 10 days if the student hasn't provided a current, local mailing address.
A credit balance on a student's account that is the result of Estimated Financial Aid being deducted from the charges on the account, is not a true credit balance until the financial aid is actually disbursed. Thus, it is not available to the student until all financial aid for the quarter has been posted to the student's account.
If you believe a refund on your account should have generated but it has not, please contact Student Financial Services for resolution.
eRefunds direct deposit authorization allows the credit balance on a student's account, after all charges there have been paid, to be sent directly to the student's bank account. For students who anticipate credit balance refunds after all charges on their student account have been covered, direct deposit is the quickest way to receive those funds. To set up direct deposit, go to Student Account Center from SU Online and select the "Refunds" option.
For a student's refund to be processed on the first day of the quarter, their financial aid needs to be finalized (all paperwork completed, submitted and processed) 30 days prior to the start of the quarter.
For students who choose not to set up eRefunds, credit balances will be processed as checks which are mailed to those students' mailing address of record at SUOnline, where they can also go to update that address as needed. To update the mailing address, log on to SUOnline and click on "Change Address" in the User Account section of the Students Menu.
For information about refund dates and amounts, please see the Tuition Refund Withdrawal Policy
Seattle University is required to return "unearned" aid to federal and state sources as explained in Withdrawing from Some Classes or Withdrawing from All Classes, depending on the student's situation. Seattle University-sponsored aid will be returned to its source based on the refund percentage due based on the official date of the student's withdrawal.
If most of the student's costs were covered by financial aid, most of their refund will be returned to those aid programs, with any remaining balance being refunded to the student.