Credit Balance Refunds

A credit balance is the result of payments, including the transmittal of financial aid, on a student's account exceeding charges. If there is a credit balance after all payments have been posted to the account, that amount can be transferred to the student's checking account via eRefund, which is setup on Student Account Center.  If eRefund has not been setup, the check will be mailed to the student's mailing address of record as shown on SUOnline (where students can also go to update that address). Because credit balance checks are not mailed until the first day of the quarter, receipt of these checks may be delayed 3-5 days if the student hasn't provided a current, local mailing address.

A credit balance on a student's account that is the result of "Estimated Financial Aid" being deducted from the charges on the account, is not a true credit balance until the financial aid is actually disbursed.  Thus, it is NOT available to the student until all financial aid for the quarter has been posted to the student's account.

An eRefund direct deposit or check will automatically be generated if:

  • There is a credit balance for the current term.  This occurs when payments and/or financial aid actually disbursed (not pending or estimated aid) exceed charges
  • There are no other balances due to the University
  • The student is a financial aid recipient and is registered for at least as many credit hours as are shown on the financial aid award letter
  • A Parent PLUS Loan is not included in the student's financial aid award

An eRefund direct deposit or check will NOT automatically be generated if:

  • A check overpayment was made on the student's account within the last 10 business days
  • The student is not currently enrolled
  • The term with the pending credit has not yet begun 

 If you believe a refund on your account should have generated but it has not, please contact Student Financial Services for resolution.