August 17, 2010
Q: I recently completed my annual performance appraisal and one of my goals was to complete a customer service skills workshop. Where can I find a program that meets my needs?
A: The Office of Human Resources is offering several learning opportunities this fall:
Communication Skills for Service ExcellenceThis 3-hour workshop focuses on honing communication skills to provide excellent service, avoid and manage problems, and constructively handle emotionally charged situations. Open to all faculty and staff, the session is designed as an interactive learning experience, providing a wonderful opportunity to engage with colleagues across campus.
Session dates: Aug. 20 and 24, and Oct. 6.
Effective Coaching Skills for Supervisors
A half-day workshop focused on the use of constructive feedback and coaching skills to guide individuals in reaching desired outcomes. This interactive experience provides the opportunity to connect with colleagues, and to learn from and with each other. Open to all faculty and staff in supervisory/leadership positions.
Session dates: Sept. 21, Oct. 14 and Nov. 16.
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