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What's new with the Help Desk?

February 11, 2014

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Help Desk

Q:  What's new with SU's Help Desk?

A:  Lots. The SU Help Desk is undergoing many significant improvements this quarter. It began with the launch of on-site phone and e-mail services on Jan. 2. A further enhancement will literally arrive on the scene Feb. 24 with a new walk-up service available in Engineering 302.

“Whether you call, e-mail, or visit us in the Engineering Building, you will work with a knowledgeable Help Desk technician trained to provide helpful assistance and relevant tech advice,” says Lori Potter, Help Desk manager.

Pictured here, the Help Desk team can assist with issues such as unlocking or resetting your SU account; configuring your mobile device for SU_secure; reprinting your campus card; and providing 10-15 minutes of tech consulting services.

* Please note: as of Fall 2019, the name of the Help Desk has changed to the Service Desk.