Campus Community / People of SU / Science / Technology and Health

New Partnership Expands Access to Student Health & Wellness Resources

Written by Allison Nitch

March 29, 2022

TimelyCare logo

Image credit: TimelyCare

TimelyMD is a leading provider of telehealth services for students at colleges and universities across the country.

Seattle University recently announced a collaboration with TimelyCare, the only student-first telehealth provider that offers a complete care solution for campus health. The service officially launched at the start of spring quarter, March 28.  

By joining forces with TimelyCare, SU will take an important step forward in its ongoing dedication to student health and well-being, aligned with Reigniting Our Strategic Directions Goal 3: Enhance the Student Experience.

“Seattle University is committed to caring for our students and we know that student demand for health care and wellness services has greatly increased over the past several years,” says James Willette, associate vice president and dean of students in Student Development.

TimelyCare is an extension of a school’s student health program that provides care whenever and wherever students need it. “The pandemic has shown that there are many physical and mental health care needs that can be thoroughly addressed on a virtual platform and provide quality care,” says Tara Hicks, MN, ARNP, NP-C, director of the Student Health Center.

“The partnership with TimelyCare will integrate with the services provided by CAPS (Counseling and Psychological Services) and the SHC (Student Health Center), improving access to care, as well as providing other health and wellness services,” explains Hicks.

Hicks notes there are many barriers to health care including cost, scheduling convenience and appointment availability, to name a few. “SU has prioritized student health and wellness in our strategic directions. … Removing barriers to physical and mental health care are essential to optimizing campus health,” says Hicks.

With TimelyCare, “SU students will be able to access high-quality, on-demand, student-focused medical and mental health support 24/7 with no out-of-pocket cost or insurance requirements,” says Willette. “This is a great new resource for our students and we are excited to partner with TimelyCare to deliver on our commitment to care for the whole person.” 

TimelyCare services offer complete care, including:

  • Talk Now: Unlimited, 24/7 on-demand triage mental health support, coaching services and crisis management by behavioral health professionals.
  • Scheduled Counseling: Access to licensed counselors in the state in which the student is located. Students can pick their counselor, along with the day and time for a visit.
  • Medical: Unlimited 24/7, on-demand and scheduled medical visits with licensed health care providers. Students can schedule virtual medical visits if they have a preferred provider.
  • Psychiatry: Campus counseling center controls, which students receive no-cost psychiatry services (via service code). Students can schedule virtual counseling visits.
  • Health Coaching: Unlimited virtual visits can be scheduled with a nutrition specialist who empowers students to live healthier and help prevent chronic diseases
  • Faculty & Staff Support: Unlimited 24/7 support for faculty and staff on how to help students achieve a sense of well-being and live healthy lifestyles.

To learn more about Seattle University Student Development and TimelyCare, visit: