You’ve got this, Redhawks! Learning Remotely at Seattle U

Posted by Christine Campbell on Tuesday, April 7, 2020 at 9:55 AM PDT


It’s hard to believe that it’s only been 3 weeks since midterms and moving off-campus. As one meme put it, “Last week was the longest year of my life.” But here we are, in the first week back to school again —and we’re doing it in a whole new way!

But you are not alone in this new adventure, Redhawks. When you’ve got questions, we’ve got answers. Seattle U’s new, one-stop, virtual Student Support Center has an FAQ that’s updated daily, as well as personal help via text, phone, email, video, and live chat. But for now, let’s just tackle the things you might want to know about learning remotely. You might wonder:

  •  How can I prepare to learn remotely?

 We strongly encourage all students to go through Seattle University’s Orientation to Distance Learning.  It is full of helpful resources and best practices for academic success and will take about 30 minutes to complete.


  • Where can I get technical help?

If you have questions about what hardware, software and internet services you might need, IT Services has some quick links and explanations.


If you are having trouble connecting remotely, the IT Service Desk can answer questions.


  • How do I access my courses and course content?

All classes for spring quarter 2020 will be taught remotely through Canvas. You can find tutorials for learning remotely in Canvas here


  • How do I get help in Canvas?

If you need Canvas help while in Canvas, click the Help icon on the left side navigation bar. Here you will find a link to student-focused Canvas tutorials and a link to chat with the 24/7 Canvas support team. Alternatively, you can call the Canvas Help Desk 24/7 at (844) 668-0893.


  • I’m having trouble using Zoom. How do I get help?

For detailed instructions on how to use Zoom, visit this page. You can also call Zoom’s 24/7 helpline at (888) 799-0125.


  • How do I find Zoom in the Canvas classrooms?

You will see a "Zoom" link in the course navigation bar of your Canvas courses. This is where professors can schedule your class meetings, and where you can find links to attend your remote classes. For additional instructions on how to use Zoom, visit this page


  • How do I interact with my classmates?

There are many different channels for communicating with classmates, including channels in Canvas and video conferencing with Zoom. You can find more information on communicating in Canvas here. You can find student tutorials on Zoom here


  • How do I connect with my instructor?

You can connect with your instructor in many of the same ways as you did before. You can use Canvas, email, or Zoom meeting. Your instructors may have additional communication channels, which you will learn about in your courses. For more on using Canvas to communicate, see the details here


  • What is the difference between synchronous and asynchronous distance course?

When a course is delivered synchronously, instructors and students gather online at the same time and interact with a “real-time” or “near-real-time” exchange between instructors and students.


When a course is delivered asynchronously, students do not meet as a class in real-time and faculty prepare learning activities designed to create asynchronous student-instructor interaction.


  • Will my courses be delivered synchronously or asynchronously?

Most classes will be delivered synchronously at the same time (PDT) that they were originally scheduled to meet. Your instructor should contact you to let you know whether your class will be delivered synchronously or asynchronously.


If you were already registered in a fully online, asynchronous course, then that course should still be fully online and asynchronous.


  • How will time zone differences be handled?

Most classes will be delivered at a distance at the same time they were originally scheduled to meet (Pacific Daylight Savings Time). If it is no longer possible for you to meet at this time, please contact your faculty member as soon as possible to discuss possible accommodations.


If you were already registered in a fully online, asynchronous course, then that course should still be fully online and asynchronous.


  • Can I use Canvas on my mobile device? 

 Canvas is also available as a mobile app for Android and iOS. Many tasks in Canvas and most features can be accessed via the mobile app.

  • What if I don't have reliable internet access at home, or my connection is slow?

Seattle University IT Services has collected resources to help. You can find them here


These questions and many more are covered in Seattle U’s new Student Support Center. Reach out to us by phone, email, chat or video chat to get questions about Spring Quarter answered.

Good luck this week. You’ve got this, Redhawks!