SU Managed Printing - Clear Paper Jams

Summary

How to clear paper jams from campus multi-function printers.

     

    Step-by-step

    The multi-function printers deployed around campus occasionally experience paper jams. These need to be cleared carefully to avoid damaging the printer.

    1. Check if the screen indicates where the paper jam is located
    2. Check the common locations where paper jams occur. These can be seen in the gallery below.
    3. If a paper jam is found, gently remove the obstruction in the direction that the paper would normally move while printing
    4. If there is no visible paper jam, yet the MFP still displays the "paper jam" message, please call the Help Desk at (206) 296-5571.

    To avoid damaging the MFP's, do not exert any unnecessary force on any part of the printer while searching for or trying to clear a jam.

    Common Paper Jam Locations


     

     

     

    See the full Managed Printer guide