When multi-function printers experience paper jams, they need to be cleared carefully to avoid damaging the printer.
- Check if the screen indicates where the paper jam is located
- Check the common locations where paper jams occur. These can be seen in the gallery below.
- If a paper jam is found, gently remove the obstruction in the direction that the paper would normally move while printing (the on-screen instructions should provide guidance)
- If there is no visible paper jam, yet the device still displays the "paper jam" message, please call the Service Desk at (206) 296-5571.
To avoid damaging the printers, do not exert any unnecessary force on any part of the printer while searching for or trying to clear a jam.
Common Paper Jam Locations