PaperCut Pop-Up Box Not Appearing


Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU-Print-Queue, you may go to nearly any machine on campus, login, and your document will be printed there. When you try to print a document, an account selection prompt should appear. If the pop-up box does not appear, please follow the steps in this article.


Windows solution:

Start > Computer / This PC > Windows (C:) > Cache

  • Click on the latest pc-client (i.e. pc-client.exe- and check the “Date modified
  • Delete the latest folder

Log-off > reboot > log onto your computer again

  • Attempt to print
  • Assign ticket to appropriate group if the issue persists

Dialogue Box KB 1

Dialogue Box KB 2

Dialogue Box KB 3


Alternatively, you can also go into the folder itself click on the green “p” icon that’s for papercut.exe

Note: This is NOT papercut-java.exe

Dialogue Box KB 4

Dialogue Box KB 5

The PaperCut MF pop-up is normal, just hit “ok” and you should be good to go.

Please try printing again. Sometimes the printing pop-up will also appear automatically.