Support Articles

How to Access a Shared Mailbox in Outlook on the Web


If you are using Outlook on the Web and need to access a Shared Mailbox, then please use the following instructions.


1. Once you are looking at your inbox, look to the upper-right for a circular icon. This can contain your initials or your profile photo.

Arrow pointing to personal icon

2. Once you’ve clicked it, click ‘Open another mailbox...’

Shows how to open another mailbox

3. In the pop-up that appears, begin typing the email of the Shared Mailbox until you see it in the list, then click it in the list.

Choosing an Email to have a Shared Mailbox with

4. This will open a new window with the Shared Mailbox email. You are now acting as the Shared Email.