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InformSU is the university’s new business intelligence system. InformSU replaces the old system, SUDDS, and brings new reporting capabilities and a data warehouse solution. The security settings are different from SUDDS and therefore require Mac users to go through a separate process to access the system.
How to add a Shared Mailbox to your Outlook account.
How to add a public folder to your "Favorites" tab in Office 365.
Connect your Apple iPhone, iPad, or iTouch to your Seattle University email account.
ITS blocks certain file extensions that are sent through campus email. See the list of blocked file types.
Your Campus Card has been lost or stolen, and you need to deactivate your card.
Add money to your eAccount online.
Deposit funds to an eAccount on behalf of a Seattle University Campus Card holder.
If the "Attach File" drop down menu in Outlook does not stay rolled down when clicked, follow these instructions to resolve the issue.
Colleague UI printing in MPS now follows the same process as other University MPS print jobs.
This is a comparison of commonly printed paper and envelopes.
Connect to a network printer using Windows 7.
Connect your Android device to your Seattle University email.
When attempting to access a T:Drive folder you have permissions for, you may receive a permissions error notice. Follow these instructions to access your folder on a Mac.
How to request a Student Employee account.
Correcting Keychain issues when asked repeatedly for Keychain credentials.
Learn how to install the Papercut Email to Print app for iOS.
Learn how to use Email-to-Print with MPS printers on campus.
Microsoft Office 365 Message Encryption is available for encrypting emails from SeattleU email accounts.
Find a public folder in Microsoft Outlook.
You are using a Seattle University computer and need to find the computer name...
Forward your Seattle University emails to a personal email address in Outlook Web App.
Add SU IMAP/SMTP Email to a mobile device or email application.
Connect your mobile device to your Seattle University email account.
Adjust your Internet browser settings to allow pop-up windows.
Modify and manage distribution lists through email commands.
ImageNow Connection Profile Settings.
Fix 'Zoomed in' Documents in ImageNow.
If Google Chrome is not already installed on your computer you can install it from the Software Center.
Clear the Internet Explorer Browser Cache.
Clear Java Cache in Mac OS X.
Resolve "Security Exception" error when visiting a website.
Learn more about your Office 365 account.
Seattle U is implementing a new campus-wide system of Managed Printer Services (MPS). This means that when you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there. Check out our full FAQ for all your queries.
How to manage your delegates in an Office 365 account.
Delegate access to your email/or calendar to someone else.
Delegate access to your email and/or calendar to someone else.
Archive your emails in Microsoft Outlook.
To send an email from a public email address, rather than from your personal email.
Connect to your P: Drive or T: Drive on a Mac OS X computer.
Connecting network drives with Windows 10.
Connecting network drives with Windows 7.
How to manage T:Drive permissions.
New students are provided with a single network account which provides access to SU applications and services including email, Canvas, and SUOnline. Each new student will need to activate their Seattle University account to access important University resources. Please have your user ID and temporary password readily available to activate your account.
Connect Mac Mail to your Office 365 account.
Access your Office 365 account using a web browser.
Use the larger recorder preview in Panopto.
Please use this article if you need assistance with sound settings in the Loyola 101 Counseling Lab.
Instructors and students can add notes to recordings any time after the recording is processed. Notes can be set as private (for author only) or public (for anyone who has permissions to view the recording - i.e. both instructors and students).
Follow these instructions to upload a pre-existing Panopto video to a new folder location.
Non-standard users such as an alumni, university guests, community members, etc. who wish to print must purchase a preloaded guest card from SUperCopy, located in the Garden Level (basement) of the Student Center Pavilion/Bellarmine Hall. For hours, please visit https://www.seattleu.edu/supercopy/. There is no fee for the card and prints/ copies charge at the standard rates plus tax. For print fees, please visit the
Seattle University students, faculty and staff may print directly to the SU Print Queue from their personal device (laptop, tablet). Please use the following instructions to print from a Mac or PC.
Seattle University students, faculty and staff may print directly to the SU Print Queue from their personal device (laptop, tablet). Please use the following instructions to print from a Mac or PC.
How to recover lost or deleted items from the Recoverable Deleted Items folder in Outlook.
How to remove your Outlook profile and add it on a PC.
How to remove old passwords that have been stored in Outlook.
When you log into your Seattle U Mac workstation, you keep getting a message to enter/unlock/sync your keychain.
Reset your Seattle University account password using our 24/7 portal: https://passwordreset.microsoftonline.com
Clear your Silverlight Cache in Windows 7.
How to request a Student Employee (SE) account.
Scanning is free, but copying will use your prints. Be sure to used double-sided (duplex printing) if you'd like to save paper. Use the instructions below to adjust the brightness on your scans or copies.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, swipe your card, and your document will be printed there. Find out about Mac settings in this support article.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there. This article will help you set up advanced settings.
Using the bypass tray for printing.
How to clear paper jams from campus multi-function printers.
Scanning is free, but copying will use your prints. Be sure to use double-sided (duplex printing) if you'd like to save paper. Use the Help function on any MPS device to see step-by-step instructions, or see below.
How to request a new MPS Print Group.
Seattle University Faculty & Staff have access to printing, scanning, copying, and (soon) faxing via SU managed printers.
How to load paper for MPS printers.
An MPS Print Group is a list of people who are authorized to use a certain budget for their printing at Seattle University. All group owners will need to submit a Help Desk ticket to manage MPS groups.
Seattle University's Managed Print Service lets you print from any campus device, to any campus MPS printer. More than 25 open access MPS Stations are available in 21 buildings campus-wide to provide the most convenience possible for your printing needs.
After selecting a print, a dialogue box may appear asking to load paper along with a "Paper Empty" icon at the top of the screen. See the following instructions to resolve the issue.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue , you may go to any machine on campus, swipe your card, and your document will be printed there. Use the Help function on any MPS device to see step-by-step instructions for printing, copying, and scanning.
The Virtual Desktop is a Seattle University computer workstation that can be accessed from anywhere with an internet connection. Printing to the SU Print Queue means that you can go to any MPS station on campus, log in with your SU username and password, and print your document there. Thicker paper types, such as labels and card stock should be run through the
Printing envelopes using the Bypass Tray.
How to print labels from the bypass tray.
Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions to scan double-sided documents.
SU MPS Devices have the capability to scan a document and email it to a particular email address. Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions.
SU MPS Devices have the capability to scan a document directly to a user's P: Drive folder. Your P: Drive is a personal folder. Please do not scan or store work documents on your P: Drive. Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions.
Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, swipe your card, and your document will be printed there. For student printing questions, please refer to the following article.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, login, and your document will be printed there. Use the Help function on any MPS device to see step-by-step instructions for printing, copying, and scanning. Thicker paper types, such as labels and card stock should be run through the Bypass Tray.
A Material Safety Data Sheet provides a variety information about a certain product or material. Please see the list for more information.
Student Provided Access is granted through SUOnline. It allows students to authorize another person(s) to have access to portions of their academic and/or financial records. Authorized access may allow parents or guardians to see your grades or class schedule, or pay your tuition bill. Students may choose from optional levels of access to grant to authorized persons.
To have a full voice mailbox reset please contact the Help Desk and provide the requesed phone's extension number.
To request a voicemail reset, please contact the Help Desk and provide the requested phone extension number.
To request a new phone please contact the Help Desk.
To request a new voicemail, contact the Help Desk at helpdesk@seattleu.edu or 206-296-5571.
How to turn off action items, Bing maps and other Outlook add-ins.
Seattle University uses email as a formal means of communication. Certain departments and people on campus have the ability (and responsibility) to send official SU email to large target audiences – all faculty, all staff, all SU undergraduate students etc.
Download, install, and use Seattle University's Virtual Desktop with Windows 7.
Download, install, and use Seattle University's Virtual Desktop.
Full lists of software available through the Virtual Desktop.
When using Web Print and Email to Print functions, the list of supported file formats is restricted to the following:
Learn how to use the Web Print feature of MPS. This feature allows you to print by uploading a document via a web interface from your home desktop, laptop, or mobile device. Please note that Web Print is unable to support printing in color at this time.
Enable SU Email on a Windows Phone.
Connect to the wireless guest network "SU-event" on Seattle University's campus.
Connect to the wireless guest network "SU-guest" on Seattle University's campus.
Connect to the wireless network "SU-secure" on Seattle University's campus.
Help Desk Hours:
Monday - Friday: 7am-7pm
Weekends: Closed
Call the Help Desk
+1 (206) 296-5571
Email the Help Desk
helpdesk@seattleu.edu
Request Help:
Open a support ticket