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InformSU SSRS is the university’s new business intelligence system. InformSU SSRS replaces the old system, SUDDS, and brings new reporting capabilities and a data warehouse solution. The security settings are different from SUDDS and therefore require Mac users to go through a separate process to access the system.
Zoom is a powerful and intuitive video conferencing, screen sharing and screen recording tool that works on all browsers and most mobile devices.
How to add a Shared Mailbox on your iOS device (iPhone, iPad)
How to add a Shared Mailbox to your Android device.
How to Add a Shared Mailbox to Apple Mail
How to add a shared Mailbox to Outlook for Mac.
How to add a Shared Mailbox to your Outlook account.
How to add a public folder to your "Favorites" tab in Office 365.
Efficiently print from virtually anywhere on campus by utilizing the mobile print function on your Android device.
Set up your Android device to efficiently print from virtually anywhere on campus by utilizing the mobile print function.
Connect your Apple iPhone, iPad, or iTouch to your Seattle University email account.
Efficiently print from virtually anywhere on campus by utilizing the mobile print function from your iPhone or iPad device.
Set up your iPhone or iPad to efficiently print from virtually anywhere on campus with the mobile print function.
ITS blocks certain file extensions that are sent through campus email. See the list of blocked file types.
Your Campus Card has been lost or stolen, and you need to deactivate your card.
Add money to your eAccount online.
Deposit funds to an eAccount on behalf of a Seattle University Campus Card holder.
If the "Attach File" drop down menu in Outlook does not stay rolled down when clicked, follow these instructions to resolve the issue.
Colleague UI printing in MPS now follows the same process as other University MPS print jobs.
This is a comparison of commonly printed paper and envelopes.
Connect to a network printer using Windows 7.
Connect your Android device to your Seattle University email.
When attempting to access a T:Drive folder you have permissions for, you may receive a permissions error notice. Follow these instructions to access your folder on a Mac.
How to request a Student Employee account.
Correcting Keychain issues when asked repeatedly for Keychain credentials.
Learn how to install the Papercut Email to Print app for iOS.
Learn how to use Email-to-Print with MPS printers on campus.
Microsoft Office 365 Message Encryption is available for encrypting emails from SeattleU email accounts.
Checking for encryption on a Mac using FileVault.
Checking if encryption is enabled on a Windows computer.
Find a public folder in Microsoft Outlook.
You are using a Seattle University computer and need to find the computer name...
Forward your Seattle University emails to a personal email address in Outlook Web App.
Add SU IMAP/SMTP Email to a mobile device or email application.
Connect your mobile device to your Seattle University email account.
How to access Colleague UI.
Adjust your Internet browser settings to allow pop-up windows.
Modify and manage distribution lists through email commands.
ImageNow Connection Profile Settings.
Fix 'Zoomed in' Documents in ImageNow.
If Google Chrome is not already installed on your computer you can install it from the Software Center.
Clear the Internet Explorer Browser Cache.
Clear Java Cache in Mac OS X.
Clear Java Cache in Windows.
Install Java 7 on Mac OS X.
Update Java on a Mac.
Resolve "Security Exception" error when visiting a website.
Learn more about your Office 365 account.
How to manage your delegates in an Office 365 account.
Delegate access to your email/or calendar to someone else.
Delegate access to your email and/or calendar to someone else.
Archive your emails in Microsoft Outlook.
MPS Print Refund Sources.
Connect to your P: Drive or T: Drive on a Mac OS X computer.
Connecting network drives with Windows 10.
Connecting network drives with Windows 7.
How to manage T:Drive permissions.
New students are provided with a single network account which provides access to SU applications and services including email, Canvas, and SUOnline. Each new student will need to activate their Seattle University account to access important University resources. Please have your user ID and temporary password readily available to activate your account.
Connect Mac Mail to your Office 365 account.
Access your Office 365 account using a web browser.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU-Print-Queue, you may go to nearly any machine on campus, login, and your document will be printed there. When you try to print a document, an account selection prompt should appear. If the pop-up box does not appear, please follow the steps in this article.
Non-standard users such as an alumni, university guests, community members, etc. who wish to print must purchase a preloaded guest card from SUperCopy, located in the Garden Level (basement) of the Student Center Pavilion/Bellarmine Hall. For hours, please visit https://www.seattleu.edu/supercopy/. There is no fee for the card and prints/ copies charge at the standard rates plus tax. For print fees, please visit the
Managed Print Services can be accessed from a variety of personal devices such as laptops, tablets, phones, and desktops. Find instructions for each scenario below.
How to recover lost or deleted items from the Recoverable Deleted Items folder in Outlook.
How to remove your Outlook profile and add it on a PC.
How to remove old passwords that have been stored in Outlook.
The EMS Web App is used to schedule simple events or meetings that have "No Setup Required."
When you log into your Seattle U Mac workstation, you keep getting a message to enter/unlock/sync your keychain.
Clear the internet cache in Safari.
Clear your Silverlight Cache in Windows 7.
How to request a Student Employee (SE) account.
Scanning is free, but copying will use your prints. Be sure to used double-sided (duplex printing) if you'd like to save paper. Use the instructions below to adjust the brightness on your scans or copies.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, swipe your card, and your document will be printed there. Find out about Mac settings in this support article.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there. This article will help you set up advanced settings.
The bypass tray is useful for printing on non-standard media such as cardstock, colored paper, different sizes, etc.- especially in low volumes.
Bypass Printing is Required for:
Scanning is free, but copying will use your prints. Be sure to use double-sided (duplex printing) if you'd like to save paper. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions, or see below.
Faculty, staff, and student workers can be added to MPS Print Groups that charge printing fees to an Activity String. A user can be a member of any number of groups and must select the group they wish to charge at time of print in the dropdown under the “shared account” option in the account selection popup window.
*Note that this window defaults to “personal account” after each login.
Seattle University Faculty, Staff and Student workers can print to activity budget lines for work purposes. Find useful information on this process below.
How to load paper for MPS printers.
An MPS Print Group is a list of people who are authorized to print using a university activity’s budget for work purposes. These groups are managed by a Print Administrator (see
Seattle University's Managed Print Service lets you print from any campus device, to any campus MPS printer. When you send your document to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there.
Open-access printers are available in most buildings to provide convenient printing no matter where you are.
After selecting a print, a dialogue box may appear asking to load paper along with a "Paper Empty" icon at the top of the screen. See the following instructions to resolve the issue.
Sharp multi-function devices support USB printing for on-the-go printing or in cases where one cannot print from a computer or mobile device.
The Virtual Desktop is a Seattle University computer workstation that can be accessed from anywhere with an internet connection. Printing to the SU Print Queue means that you can go to any MPS station on campus, log in with your SU username and password, and print your document there. Thicker paper types, such as labels and card stock should be run through the
Printing envelopes using the Bypass Tray.
How to print labels from the bypass tray.
Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions to scan double-sided documents.
SU MPS Devices have the capability to scan a document and email it to a particular email address. Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.
Sharp multi-function devices have the capability to scan a document directly to a user's P: Drive folder. Your P: Drive is a personal folder. Please do not scan or store work documents on your P: Drive. Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.
Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.
This page provides printing information specific to students, who will mostly print from their personal account. Student workers may also utilize Print Groups and can find further details at
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU-Print-Queue, you may go to nearly any machine on campus, login, and your document will be printed there. Use the Help function on any MPS device to see step-by-step instructions for printing, copying, and scanning.
A Material Safety Data Sheet provides a variety information about a certain product or material. Please see the list for more information.
Federal regulations (FERPA) guarantee a student’s right to privacy when it comes to his or her educational records, which includes academic and financial components. However, students at Seattle University can choose to allow a third party to access portions of their record as described below.
Switching from WebNow to ImageNow
To have a full voice mailbox reset please contact the Help Desk and provide the requested phone's extension number.
To request a voicemail reset, please contact the Help Desk and provide the requested phone extension number.
To request a new phone please contact the Help Desk.
How to turn off action items, Bing maps and other Outlook add-ins.
Seattle University uses email as a formal means of communication. Certain departments and people on campus have the ability (and responsibility) to send official SU email to large target audiences – all faculty, all staff, all SU undergraduate students etc.
Download, install, and use Seattle University's Virtual Desktop with Windows 7.
Download, install, and use Seattle University's Virtual Desktop.
Full lists of software available through the Virtual Desktop.
Learn how to use the Web Print feature of MPS. This feature allows you to print by uploading a document via a web interface from your home desktop, laptop, or mobile device. Please note that Web Print is unable to support printing in color at this time.
Enable SU Email on a Windows Phone.
Connect to the wireless guest network "SU-event" on Seattle University's campus.
Connect to the wireless guest network "SU-guest" on Seattle University's campus.
Connect to the wireless network "SU-secure" on Seattle University's campus.
Summer Help Desk Hours:
Monday - Thursday: 7:30am-5pm
Call the Help Desk