Details and FAQs on the COVID-19 Response website.
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InformSU SSRS is the university’s new business intelligence system. InformSU SSRS replaces the old system, SUDDS, and brings new reporting capabilities and a data warehouse solution. The security settings are different from SUDDS and therefore require Mac users to go through a separate process to access the system.
Zoom is a powerful and intuitive video conferencing, screen sharing and screen recording tool that works on all browsers and most mobile devices.
Students, faculty, and staff can now install Adobe Creative Cloud on a personal device utilizing free licenses from Adobe that are valid through July 6.
How to add a Shared Mailbox on your iOS device (iPhone, iPad)
How to add a Shared Mailbox to your Android device.
How to Add a Shared Mailbox to Apple Mail
How to add a shared Mailbox to Outlook for Mac.
How to add a Shared Mailbox to your Outlook account.
NOTE: Microsoft has discontinued support for public folders, which makes it challenging for our Technical Operations team to repair or access mail-enabled public folders. This is a known problem that is affecting many users on campus.
If you are the owner of a public folder, contact the Service Desk to migrate it to a shared mailbox. Shared mailboxes are better suited for this purpose and supported by IT Services. With a shared mailbox, you will have the functionality you require in a much more reliable format. A shared mailbox will also allow you to manage the mailbox and permissions without having to involve the Service Desk in most situations.
Connecting your Outlook calendar to your Zoom application can be very handy for times when you don’t want to open Outlook. Follow these directions to make sure you have your calendar connected to Zoom.
Efficiently print from virtually anywhere on campus by utilizing the mobile print function on your Android device.
Set up your Android device to efficiently print from virtually anywhere on campus by utilizing the mobile print function.
Connect your Apple iPhone, iPad, or iTouch to your Seattle University email account.
Efficiently print from virtually anywhere on campus by utilizing the mobile print function from your iPhone or iPad device.
Set up your iPhone or iPad to efficiently print from virtually anywhere on campus with the mobile print function.
ITS blocks certain file extensions that are sent through campus email. See the list of blocked file types.
If your Campus Card has been lost or stolen, you need to deactivate your card.
Add money to your eAccount online.
Deposit funds to an eAccount on behalf of a Seattle University Campus Card holder.
If the "Attach File" drop down menu in Outlook does not stay rolled down when clicked, follow these instructions to resolve the issue.
What to do when there is an "Invalid Certificate", "Website may be trying to steal your information", "Connection Not Secure", or "expired certificate error when connecting to Seattleu.edu, or SU Online" message pop-up while using a Mac.
Follow these steps to update the greeting people hear when they dial your number.
Colleague UI printing in MPS now follows the same process as other University MPS print jobs.
This is a comparison of commonly printed paper and envelopes.
Connect to a network printer using Windows 7.
Connect your Android device to your Seattle University email.
When attempting to access a T:Drive folder you have permissions for, you may receive a permissions error notice. Follow these instructions to access your folder on a Mac.
How to request a Student Employee (SE) account.
Correcting Keychain issues when asked repeatedly for Keychain credentials.
Learn how to install the Papercut Email to Print app for iOS.
Learn how to use Email-to-Print with MPS printers on campus.
Microsoft Office 365 Message Encryption is available for encrypting emails from SeattleU email accounts.
Checking if encryption is enabled on a Windows computer.
Find a public folder in Microsoft Outlook.
You are using a Seattle University computer and need to find the computer name...
Forward your Seattle University emails to a personal email address in Outlook Web App.
The Cisco Self Care Portal allows users to remotely set call forwarding from their SeattleU phone.
Add SU IMAP/SMTP Email to a mobile device or email application.
Connect your mobile device to your Seattle University email account.
If you are using Outlook on the Web and need to access a Shared Mailbox, then please use the following instructions.
On the Windows-based operating system, administrator rights are required to perform many tasks, such as making system changes, installing and launching the software, etc. Here are a few ways you can check if you have administrator rights in Windows 10.
On a macOS operating system, administrator rights are required to perform many tasks, such as making system changes, installing and launching the software, etc. Here are a few ways you can check if you have administrator rights on a Mac.
Adjust your internet browser settings to allow pop-up windows.
Modify and manage distribution lists through email commands.
NOTE: ITS is aware of an issue with ListServer and is working with the vendor to resolve it. Until further notice for distribution list management, please submit a ticket to the Service Desk with the name of the distribution group you’d like to manage and the individuals that you would like to either add or remove.
Here's how you can move files from P Drive into OneDrive.
Zoom provides account owners and administrators with various account, meeting, and webinar statistics to review how your organization is utilizing Zoom. It also allows you to review meeting statistics and registration/attendee reports for their meetings and webinars.
If you're stuck in a situation where you need a Wi-Fi connection, but can't get it anywhere else, chances are your smartphone can give you the boost you need. By setting up a Wi-Fi hotspot, you can turn your phone into a source of internet that laptops, tablets, and other phones can use.
If a user gets an error message when logging in, it may be necessary to manually configure the Connection Profile Settings.
Occasionally, a document in ImageNow may appear "zoomed in," making it difficult to read. Follow these steps to adjust the document view.
Tips to help optimize home internet performance.
If Google Chrome is not already installed on your computer you can install it from the Software Center.
You may need to clear your Java Cache for a variety of reasons, especially after a major update to Colleague UI.
If you are the administrator on your computer, follow this article to update Java on your Mac. If you are not the administrator, contact the Service Desk.
Resolve a "Security Exception" error when visiting a website.
Learn more about your Office 365 account.
If you are trying to attend a zoom class, please login with your SU login information.
How to manage your delegates in an Office 365 account.
Delegate access to your email/or calendar to someone else.
Delegate access to your email and/or calendar to someone else.
Archiving emails will free up space in your mailbox. Archiving old emails means that you are removing them from the online inbox and saving them in a file offline. Archived items will remain accessible as a folder in Microsoft Outlook, but not online at Office 365.
Send an email from a public email address, rather than from your personal email.
Connect to your P: Drive or T: Drive on a Mac OS X computer.
Connect to P: or T: drives on a PC with Windows 10.
Connect to P: or T: drives on a PC running Windows 7.
NOTE: Managing T: Drive Permissions via Microsoft Outlook is not available at this time. To request T: Drive folder creation, or changes to an existing T: Drive group, please contact the Service Desk at servicedesk@seattleu.edu.
New students are provided with a single network account which provides access to SU applications and services including email, Canvas, and SUOnline. Each new student will need to activate their Seattle University account to access important University resources. Please have your SeattleU ID and temporary password readily available to activate your account.
Connect the Mail application on a Mac to your Office 365 account.
Access your Office 365 account using a web browser.
Here are a few ways to access and work with your OneDrive data.
If you are asked to log into your Outlook program, and it repeatedly shows this page even though you’ve already put in the correct password, you may have a conflict occurring which is preventing Outlook from authenticating.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU-Print-Queue, you may go to nearly any machine on campus, login, and your document will be printed there. When you try to print a document, an account selection prompt should appear. If the pop-up box does not appear, please follow the steps in this article.
Non-standard users such as an alumni, university guests, community members, etc. who wish to print must purchase a preloaded guest card from SUperCopy, located in the Garden Level (basement) of the Student Center Pavilion/Bellarmine Hall. For hours, please visit https://www.seattleu.edu/supercopy/. There is no fee for the card and prints/ copies charge at the standard rates plus tax. For print fees, please visit the
Managed Print Services can be accessed from a variety of personal devices such as laptops, tablets, phones, and desktops. Find instructions for each scenario below.
How to recover lost or deleted items from the Recoverable Deleted Items folder in Outlook.
How to remove your Outlook profile and add it on a PC.
How to remove old passwords that have been stored in Outlook.
Seattle University has provided a “Report Message” button to allow all users to report both phishing and spam email to both the Seattle University ITS Cybersecurity team, as well as to Microsoft.
Seattle University has provided a “Report Message” button to allow all users to report both phishing and spam email to both the Seattle University ITS Cybersecurity team, as well as to Microsoft.
Seattle University has provided a “Report Message” button to allow all users to report both phishing and spam email to both the Seattle University ITS Cybersecurity team and Microsoft. While the Outlook application on your computer will have a specific button, the online (web-based) method to report phishing and spam e-mail looks a bit different. This articles explains how to report an email when you are using Outlook on your browser from Office 365.
The EMS Web App is used to schedule simple events or meetings that have "No Setup Required." You can use EMS to reserve a computer lab on campus.
When you log into your SeattleU Mac workstation and receive a message to enter/unlock/sync your keychain, follow this guide to reset the Mac keychain.
Students and staff can reset their Seattle University account password using our 24/7 portal: https://passwordreset.microsoftonline.com. Other account types can find more information in this article.
Clear your Silverlight Cache in Windows 7.
Information about Student Employee (SE) accounts.
Scanning is free, but copying will use your prints. Be sure to used double-sided (duplex printing) if you'd like to save paper. Use the instructions below to adjust the brightness on your scans or copies.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, swipe your card, and your document will be printed there. Find out about Mac settings in this support article.
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there. This article will help you set up advanced settings.
The bypass tray is useful for printing on non-standard media such as cardstock, colored paper, different sizes, etc.- especially in low volumes.
Bypass Printing is Required for:
Users are encouraged to clear simple paper jams if they feel comfortable. If the jam is complicated or you do not feel comfortable, please contact the Service Desk and a technician will be out shortly to help.
Scanning is free, but copying will use your prints. Be sure to use double-sided (duplex printing) if you'd like to save paper. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions, or see below.
Faculty, staff, and student workers can be added to MPS Print Groups that charge printing fees to an Activity String. A user can be a member of any number of groups and must select the group they wish to charge at time of print in the dropdown under the “shared account” option in the account selection popup window.
*Note that this window defaults to “personal account” after each login.
Seattle University Faculty, Staff and Student workers can print to activity budget lines for work purposes. Find useful information on this process below.
How to load paper for MPS printers.
An MPS Print Group is a list of people who are authorized to print using a university activity’s budget for work purposes. These groups are managed by a Print Administrator (see
Seattle University's Managed Print Service lets you print from any campus device, to any campus MPS printer. When you send your document to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there.
Open-access printers are available in most buildings to provide convenient printing no matter where you are.
After selecting a print, a dialogue box may appear asking to load paper along with a "Paper Empty" icon at the top of the screen. See the following instructions to resolve the issue.
Sharp multi-function devices support USB printing for on-the-go printing or in cases where one cannot print from a computer or mobile device.
The Virtual Desktop is a Seattle University computer workstation that can be accessed from anywhere with an internet connection. Printing to the SU Print Queue means that you can go to any MPS station on campus, log in with your SU username and password, and print your document there. Thicker paper types, such as labels and card stock should be run through the
Printing envelopes using the Bypass Tray.
How to print labels from the bypass tray.
Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions to scan double-sided documents.
SU MPS Devices have the capability to scan a document and email it to a particular email address. Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.
Sharp multi-function devices have the capability to scan a document directly to a user's P: Drive folder. Your P: Drive is a personal folder. Please do not scan or store work documents on your P: Drive. Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.
Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.
This page provides printing information specific to students, who will mostly print from their personal account. Student employees may also utilize Print Groups and can find further details at
Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU-Print-Queue, you may go to nearly any machine on campus, login, and your document will be printed there. Use the Help function on any MPS device to see step-by-step instructions for printing, copying, and scanning.
A Material Safety Data Sheet provides a variety information about a certain product or material. Please see the list for more information.
Federal regulations (FERPA) guarantee a student’s right to privacy when it comes to his or her educational records, which includes academic and financial components. However, students at Seattle University can choose to allow a third party to access portions of their record as described below.
All users have been migrated from WebNow to the main ImageNow (Perceptive Content) Desktop Client. Follow this article to switch from WebNow to ImageNow.
To have a full voice mailbox reset please contact the Service Desk and provide the requested phone's extension number.
To request a voicemail reset, please contact the Service Desk and provide the requested phone extension number.
To request an additional phone please use the Phone Support Webform to create a ticket directly with our staff.
To request a new voicemail, contact the Service Desk at servicedesk@seattleu.edu or 206-296-5571.
Follow these tips to ensure your account is well protected by a strong password.
How to troubleshoot the Try or Buy prompt when launching Adobe Acrobat DC for Windows.
How to turn off action items, Bing maps and other Outlook add-ins.
Seattle University uses email as a formal means of communication. Certain departments and people on campus have the ability (and responsibility) to send official SU email to large target audiences – all faculty, all staff, all SU undergraduate students etc.
Download, install, and use Seattle University's Virtual Desktop with Windows 7.
Download, install, and use Seattle University's Virtual Desktop.
Full lists of software available through the Virtual Desktop.
When using Web Print and Email to Print functions, the list of supported file formats is restricted to the following:
Learn how to use the Web Print feature of MPS. This feature allows you to print by uploading a document via a web interface from your home desktop, laptop, or mobile device. Please note that Web Print is unable to support printing in color at this time.
Connect to the wireless guest network "SU-event" on Seattle University's campus.
Connect to the wireless network "SU-secure" on Seattle University's campus.
Connect to the wireless guest network "SU-visitor" on Seattle University's campus.
Service Desk Hours:
Monday - Friday: 7am-7pm
Weekends: Closed
Contact the Service Desk:
206-296-5571
servicedesk@seattleu.edu