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Access InformSU SSRS on a Mac

InformSU SSRS is the university’s new business intelligence system. InformSU SSRS replaces the old system, SUDDS, and brings new reporting capabilities and a data warehouse solution. The security settings are different from SUDDS and therefore require Mac users to go through a separate process to access the system.

  • Other
Last modified: August 23, 2019

Accessing Zoom

Zoom is a powerful and intuitive video conferencing, screen sharing and screen recording tool that works on all browsers and most mobile devices.

Last modified: August 23, 2019

Adding a Shared Mailbox on your iOS device (iPhone, iPad)

How to add a Shared Mailbox on your iOS device (iPhone, iPad)

  • Email and Accounts
  • Mobile Device Settings
Last modified: October 25, 2018

Adding a Shared Mailbox to Android

How to add a Shared Mailbox to your Android device.

  • Email and Accounts
  • Mobile Device Settings
Last modified: October 25, 2018

Adding a Shared Mailbox to Apple Mail

How to Add a Shared Mailbox to Apple Mail

  • Email and Accounts
Last modified: October 26, 2018

Adding a Shared Mailbox to Outlook for Mac

How to add a shared Mailbox to Outlook for Mac.

  • Email and Accounts
Last modified: October 25, 2018

Adding A Shared Mailbox to Outlook for Windows

How to add a Shared Mailbox to your Outlook account.

  • Email and Accounts
Last modified: October 25, 2018

Add Public Folder to Favorites in Office 365

NOTE: Microsoft has discontinued support for public folders, which makes it challenging for our Technical Operations team to repair or access mail-enabled public folders. This is a known problem that is affecting many users on campus. 

If you are the owner of a public folder, contact the Help Desk to migrate it to a shared mailbox. Shared mailboxes are better suited for this purpose and supported by IT Services. With a shared mailbox, you will have the functionality you require in a much more reliable format. A shared mailbox will also allow you to manage the mailbox and permissions without having to involve the Help Desk in most situations.

  • Email and Accounts
  • Office 365
Last modified: August 22, 2019

Android Devices - Mobile Printing

Efficiently print from virtually anywhere on campus by utilizing the mobile print function on your Android device.

  • Mobile Device Settings
  • SU Managed Printing
Last modified: July 18, 2019

Android Devices - Mobile Printing Set Up

Set up your Android device to efficiently print from virtually anywhere on campus by utilizing the mobile print function.

  • Mobile Device Settings
  • SU Managed Printing
Last modified: May 15, 2019

Apple iOS - Connect to Your SU Email

Connect your Apple iPhone, iPad, or iTouch to your Seattle University email account.

  • Email and Accounts
  • Mobile Device Settings
Last modified: August 23, 2019

Apple iOS - Mobile Printing

Efficiently print from virtually anywhere on campus by utilizing the mobile print function from your iPhone or iPad device.

  • Mobile Device Settings
  • SU Managed Printing
Last modified: July 18, 2019

Apple iOS - Mobile Printing Set Up

Set up your iPhone or iPad to efficiently print from virtually anywhere on campus with the mobile print function.

  • Mobile Device Settings
  • SU Managed Printing
Last modified: May 15, 2019

Blocked Email Extensions

ITS blocks certain file extensions that are sent through campus email. See the list of blocked file types.

  • Other
Last modified: August 27, 2019

Campus Card - Deactivating Your Card

If your Campus Card has been lost or stolen, you need to deactivate your card.

  • Campus Card and eAccounts
Last modified: August 21, 2019

Campus Card - How to Log In & Add Money to Your eAccount

Add money to your eAccount online. 

  • Campus Card and eAccounts
Last modified: August 21, 2019

Campus Card - Make a Guest Deposit

Deposit funds to an eAccount on behalf of a Seattle University Campus Card holder.

  • Campus Card and eAccounts
Last modified: August 21, 2019

Cannot Attach Files in Outlook

If the "Attach File" drop down menu in Outlook does not stay rolled down when clicked, follow these instructions to resolve the issue.

  • Email and Accounts
Last modified: August 23, 2019

Colleague Printing Through MPS

Colleague UI printing in MPS now follows the same process as other University MPS print jobs. 

 

  • SU Managed Printing
Last modified: December 20, 2017

Commonly Printed Paper and Envelope Sizes

This is a comparison of commonly printed paper and envelopes.

  • SU Managed Printing
Last modified: December 20, 2017

Connect to a network printer on a Windows 7 computer

Connect to a network printer using Windows 7.

  • SU Managed Printing
Last modified: March 9, 2018

Connect to SU Email - Android Devices

Connect your Android device to your Seattle University email.

  • Email and Accounts
  • Mobile Device Settings
Last modified: August 23, 2019

Connect to T:Drive with a Mac-Permissions Error

When attempting to access a T:Drive folder you have permissions for, you may receive a permissions error notice. Follow these instructions to access your folder on a Mac.

  • Data Storage
  • Other
Last modified: August 23, 2019

Create a Student Employee Account

How to request a Student Employee (SE) account.

  • Email and Accounts
Last modified: August 23, 2019

Deleting & Fixing Mac Keychain

Correcting Keychain issues when asked repeatedly for Keychain credentials. 

  • Other
Last modified: February 14, 2018

Email to Print app for iOS

Learn how to install the Papercut Email to Print app for iOS.

  • Email and Accounts
  • Mobile Device Settings
  • SU Managed Printing
Last modified: February 2, 2018

Email to Print with MPS

Learn how to use Email-to-Print with MPS printers on campus.

  • Email and Accounts
  • SU Managed Printing
Last modified: May 30, 2018

Encrypt Emails

Microsoft Office 365 Message Encryption is available for encrypting emails from SeattleU email accounts.

Last modified: September 12, 2019

Encryption Check - Mac

Checking for encryption on a Mac using FileVault.

Last modified: May 13, 2019

Encryption Check - Windows

Checking if encryption is enabled on a Windows computer.

  • Office 365
Last modified: May 13, 2019

Find a Public Folder in Microsoft Outlook

Find a public folder in Microsoft Outlook.

 

  • Email and Accounts
Last modified: March 13, 2018

Find Your Computer Name

You are using a Seattle University computer and need to find the computer name...

 

  • Other
Last modified: March 20, 2018

Forward SU Email to Personal Email Address

Forward your Seattle University emails to a personal email address in Outlook Web App.

  • Email and Accounts
Last modified: August 23, 2019

General IMAP/SMTP Email Settings

Add SU IMAP/SMTP Email to a mobile device or email application.

  • Email and Accounts
  • Mobile Device Settings
  • Other
Last modified: August 21, 2019

General Mobile Device Email Settings

Connect your mobile device to your Seattle University email account.

  • Email and Accounts
  • Mobile Device Settings
Last modified: August 23, 2019

Getting to Colleague

How to access Colleague UI. 

  • Other
Last modified: September 12, 2019

How to Disable Pop-up Blocker

Adjust your internet browser settings to allow pop-up windows. 

  • Other
Last modified: August 23, 2019

How to Manage a Listserv

Modify and manage distribution lists through email commands.

NOTE: ITS is aware of an issue with ListServer and is working with the vendor to resolve it. Until further notice for distribution list management, please submit a ticket to the Service Desk with the name of the distribution group you’d like to manage and the individuals that you would like to either add or remove.

  • Email and Accounts
Last modified: August 21, 2019

ImageNow - Connection Profile Settings

If a user gets an error message when logging in, it may be necessary to manually configure the Connection Profile Settings.

  • Other
Last modified: August 21, 2019

ImageNow - Fix 'Zoomed in' Documents in ImageNow

Occasionally, a document in ImageNow may appear "zoomed in," making it difficult to read. Follow these steps to adjust the document view.

  • Other
Last modified: August 21, 2019

Install Google Chrome

If Google Chrome is not already installed on your computer you can install it from the Software Center. 

  • Other
Last modified: August 23, 2019

Java - Clear Java Cache in Mac OS X

Clear Java cache in Mac OS X.

  • Other
Last modified: August 23, 2019

Java - Clear Java Cache in Windows

You may need to clear your Java Cache for a variety of reasons, especially after a major update to Colleague UI.

  • Other
Last modified: August 23, 2019

Java - Install Java 7 on Mac OS X

Install Java 7 on Mac OS X.

  • Other
Last modified: August 23, 2019

Java - Update Java on a Mac

If you are the administrator on your computer, follow this article to update Java on your Mac. If you are not the administrator, contact the Help Desk.

  • Other
Last modified: August 23, 2019

Java - Windows and Java Security

Resolve a "Security Exception" error when visiting a website.

  • Other
Last modified: August 23, 2019

Learn More About Office 365

Learn more about your Office 365 account.

  • Office 365
Last modified: December 7, 2018

Managed Printing Costs

  • SU Managed Printing
Last modified: September 5, 2019

Managed Printing Services FAQ

  • SU Managed Printing
Last modified: February 26, 2019

Managing Delegates in Office 365

How to manage your delegates in an Office 365 account. 

 

  • Email and Accounts
  • Office 365
Last modified: February 15, 2018

Microsoft Outlook - Delegate Access on a Mac

Delegate access to your email/or calendar to someone else.

  • Email and Accounts
Last modified: September 3, 2019

Microsoft Outlook - Delegate Access on a PC

Delegate access to your email and/or calendar to someone else.

  • Email and Accounts
Last modified: August 22, 2019

Microsoft Outlook - How to Archive Your Emails on a PC

Archiving emails will free up space in your mailbox. Archiving old emails means that you are removing them from the online inbox and saving them in a file offline. Archived items will remain accessible as a folder in Microsoft Outlook, but not online at Office 365.

  • Email and Accounts
Last modified: August 22, 2019

MPS Print Refunds

MPS Print Refund Sources.

  • SU Managed Printing
Last modified: April 17, 2019

Network Drives - Connect to network drives with a Mac

Connect to your P: Drive or T: Drive on a Mac OS X computer.

  • Data Storage
Last modified: August 22, 2019

Network Drives-Connect to Network Drives with Windows 10

Connect to P: or T: drives on a PC with Windows 10.

  • Data Storage
  • Other
Last modified: August 22, 2019

Network Drives - Connect to network drives with Windows 7

Connect to P: or T: drives on a PC running Windows 7.

  • Data Storage
Last modified: August 22, 2019

Network Drives - Managing T: Drive Permissions

NOTE: Managing T: Drive Permissions via Microsoft Outlook is not available at this time. To request T: Drive folder creation, or changes to an existing T: Drive group, please contact the Help Desk at helpdesk@seattleu.edu.

  • Data Storage
Last modified: August 22, 2019

New Student Account Activation

New students are provided with a single network account which provides access to SU applications and services including email, Canvas, and SUOnline. Each new student will need to activate their Seattle University account to access important University resources. Please have your SeattleU ID and temporary password readily available to activate your account. 

  • Password Reset
Last modified: August 22, 2019

Office 365 - Connecting to Mac Mail

Connect the Mail application on a Mac to your Office 365 account.

  • Email and Accounts
  • Office 365
Last modified: August 22, 2019

Office 365-Log In Online

Access your Office 365 account using a web browser. 

  • Email and Accounts
  • Office 365
Last modified: August 26, 2019

Office 365 OneDrive at Seattle University

Here are a few ways to access and work with your OneDrive data.

  • Office 365
Last modified: September 12, 2019

Paper

  • SU Managed Printing
Last modified: March 11, 2019

PaperCut Pop-Up Box Not Appearing

Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU-Print-Queue, you may go to nearly any machine on campus, login, and your document will be printed there. When you try to print a document, an account selection prompt should appear. If the pop-up box does not appear, please follow the steps in this article.

Last modified: March 21, 2019

Payments and Costs

  • SU Managed Printing
Last modified: March 11, 2019

Print/Copy Guest Cards

Non-standard users such as an alumni, university guests, community members, etc. who wish to print must purchase a preloaded guest card from SUperCopy, located in the Garden Level (basement) of the Student Center Pavilion/Bellarmine Hall.  For hours, please visit https://www.seattleu.edu/supercopy/.   There is no fee for the card and prints/ copies charge at the standard rates plus tax. For print fees, please visit the homepage.

 

  • SU Managed Printing
Last modified: August 14, 2019

Printer Move / Add / Change

  • SU Managed Printing
Last modified: March 11, 2019

Print from Personal Devices

Managed Print Services can be accessed from a variety of personal devices such as laptops, tablets, phones, and desktops. Find instructions for each scenario below.

Last modified: March 11, 2019

Recovering Deleted Items in Outlook

How to recover lost or deleted items from the Recoverable Deleted Items folder in Outlook.

  • Email and Accounts
Last modified: August 22, 2019

Removing and Adding Outlook Profiles on a PC

How to remove your Outlook profile and add it on a PC. 

 

  • Email and Accounts
Last modified: March 15, 2018

Removing Stored Passwords in Outlook

How to remove old passwords that have been stored in Outlook. 

  • Email and Accounts
Last modified: August 22, 2019

Report Message Button Instructions - Mac

Seattle University has provided a “Report Message” button to allow all users to report both phishing and spam email to both the Seattle University ITS Cybersecurity team, as well as to Microsoft. 

  • Email and Accounts
  • Office 365
Last modified: August 19, 2019

Report Message Button Instructions - PC

Seattle University has provided a “Report Message” button to allow all users to report both phishing and spam email to both the Seattle University ITS Cybersecurity team, as well as to Microsoft. 

  • Email and Accounts
  • Office 365
Last modified: August 19, 2019

Report Phishing Message Button Instructions - Web

Seattle University has provided a “Report Message” button to allow all users to report both phishing and spam email to both the Seattle University ITS Cybersecurity team and Microsoft.  While the Outlook application on your computer will have a specific button, the online (web-based) method to report phishing and spam e-mail looks a bit different.  This articles explains how to report an email when you are using Outlook on your browser from Office 365.

  • Email and Accounts
  • Office 365
Last modified: August 19, 2019

Reserving a Computer Lab in the EMS Web App

The EMS Web App is used to schedule simple events or meetings that have "No Setup Required." You can use EMS to reserve a computer lab on campus.

Last modified: August 21, 2019

Reset Your Mac Keychain

When you log into your SeattleU Mac workstation and receive a message to enter/unlock/sync your keychain, follow this guide to reset the Mac keychain.

  • Other
Last modified: August 22, 2019

Reset your SU password

Students and staff can reset their Seattle University account password using our 24/7 portal: https://passwordreset.microsoftonline.com. Other account types can find more information in this article.

  • Password Reset
Last modified: August 21, 2019

Safari - Clear Internet Cache

Clear the internet cache in Safari.

  • Other
Last modified: March 14, 2018

Silverlight - Clear Silverlight Cache in Windows 7

Clear your Silverlight Cache in Windows 7.

  • Other
Last modified: August 22, 2019

Student Employee (SE) Account FAQ

Information about Student Employee (SE) accounts. 

  • Email and Accounts
Last modified: August 21, 2019

SU Managed Printing - Adjust Brightness on Scans/Copies

Scanning is free, but copying will use your prints. Be sure to used double-sided (duplex printing) if you'd like to save paper. Use the instructions below to adjust the brightness on your scans or copies. 

 

  • SU Managed Printing
Last modified: March 27, 2019

SU Managed Printing - Advanced Settings - Mac

Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, swipe your card, and your document will be printed there. Find out about Mac settings in this support article. 

 

  • SU Managed Printing
Last modified: March 9, 2018

SU Managed Printing - Advanced Settings - Windows

Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there. This article will help you set up advanced settings. 

  • SU Managed Printing
Last modified: March 9, 2018

SU Managed Printing - Bypass Tray Printing

The bypass tray is useful for printing on non-standard media such as cardstock, colored paper, different sizes, etc.- especially in low volumes.

Bypass Printing is Required for:

  • Labels
  • Envelopes
  • Transparencies
  • Heavy cardstocks
  • SU Managed Printing
Last modified: March 27, 2019

SU Managed Printing - Clear Paper Jams

Users are encouraged to clear simple paper jams if they feel comfortable.  If the jam is complicated or you do not feel comfortable, please contact the Help Desk and a technician will be out shortly to help.

     

    • SU Managed Printing
    Last modified: February 19, 2019

    SU Managed Printing - Copying

    Scanning is free, but copying will use your prints. Be sure to use double-sided (duplex printing) if you'd like to save paper. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions, or see below.

    • SU Managed Printing
    Last modified: March 27, 2019

    SU Managed Printing - Creating MPS Print Groups

    Faculty, staff, and student workers can be added to MPS Print Groups that charge printing fees to an Activity String.  A user can be a member of any number of groups and must select the group they wish to charge at time of print in the dropdown under the “shared account” option in the account selection popup window. 

    *Note that this window defaults to “personal account” after each login.

     

    • SU Managed Printing
    Last modified: March 8, 2019

    SU Managed Printing - Faculty/Staff Printing

    Seattle University Faculty, Staff and Student workers can print to activity budget lines for work purposes. Find useful information on this process below.

    • SU Managed Printing
    Last modified: March 11, 2019

    SU Managed Printing-Loading Paper

    How to load paper for MPS printers. 

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - MPS Print Groups

    An MPS Print Group is a list of people who are authorized to print using a university activity’s budget for work purposes. These groups are managed by a Print Administrator (see ).

    • SU Managed Printing
    Last modified: March 27, 2019

    SU Managed Printing - Open Access Printer Locations

    Seattle University's Managed Print Service lets you print from any campus device, to any campus MPS printer. When you send your document to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there.

    Open-access printers are available in most buildings to provide convenient printing no matter where you are.

    • SU Managed Printing
    Last modified: March 28, 2019

    SU Managed Printing-Paper Empty

    After selecting a print, a dialogue box may appear asking to load paper along with a "Paper Empty" icon at the top of the screen. See the following instructions to resolve the issue.

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Print from USB

    Sharp multi-function devices support USB printing for on-the-go printing or in cases where one cannot print from a computer or mobile device.

    • SU Managed Printing
    Last modified: March 11, 2019

    SU Managed Printing - Print From Virtual Desktop

    The Virtual Desktop is a Seattle University computer workstation that can be accessed from anywhere with an internet connection. Printing to the SU Print Queue means that you can go to any MPS station on campus, log in with your SU username and password, and print your document there. Thicker paper types, such as labels and card stock should be run through the .

     

    • SU Managed Printing
    Last modified: October 22, 2018

    SU Managed Printing-Printing Envelopes

    Printing envelopes using the Bypass Tray.

     

    • SU Managed Printing
    Last modified: March 15, 2018

    SU Managed Printing-Printing Labels

    How to print labels from the bypass tray. 

    • SU Managed Printing
    Last modified: March 9, 2018

    SU Managed Printing - Scan Double-Sided Documents

    Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions to scan double-sided documents.

    • SU Managed Printing
    Last modified: March 27, 2019

    SU Managed Printing - Scan to Email

    SU MPS Devices have the capability to scan a document and email it to a particular email address. Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.

     

    • Email and Accounts
    • SU Managed Printing
    Last modified: March 27, 2019

    SU Managed Printing - Scan to P: Drive

    Sharp multi-function devices have the capability to scan a document directly to a user's P: Drive folder. Your P: Drive is a personal folder. Please do not scan or store work documents on your P: Drive. Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.

    • SU Managed Printing
    Last modified: March 27, 2019

    Su Managed Printing - Scan to USB

    Scanning is free of charge. Use the Help function on any Sharp multi-function device (MFD) to see step-by-step instructions.

    • SU Managed Printing
    Last modified: March 27, 2019

    SU Managed Printing - Student Printing

    This page provides printing information specific to students, who will mostly print from their personal account. Student employees may also utilize Print Groups and can find further details at .

     

    • SU Managed Printing
    Last modified: August 7, 2019

    SU Managed Printing - SU Print Queue

    Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU-Print-Queue, you may go to nearly any machine on campus, login, and your document will be printed there. Use the Help function on any MPS device to see step-by-step instructions for printing, copying, and scanning.

    • SU Managed Printing
    Last modified: April 15, 2019

    SU Managed Printing - Toner Material Safety Data Sheets

    A Material Safety Data Sheet provides a variety information about a certain product or material. Please see the list for more information.

    • SU Managed Printing
    Last modified: March 20, 2018

    SUOnline - Granting Third Party Access

    Federal regulations (FERPA) guarantee a student’s right to privacy when it comes to his or her educational records, which includes academic and financial components.  However, students at Seattle University can choose to allow a third party to access portions of their record as described below.

    • Other
    Last modified: January 18, 2019

    Switching from WebNow to ImageNow

    All users have been migrated from WebNow to the main ImageNow (Perceptive Content) Desktop Client. Follow this article to switch from WebNow to ImageNow.

    Last modified: August 21, 2019

    Telecom - Full Voicemail Reset

    To have a full voice mailbox reset please contact the Help Desk and provide the requested phone's extension number.

    • Campus Phone Services
    Last modified: October 16, 2018

    Telecom - Password Reset

    To request a voicemail reset, please contact the Help Desk and provide the requested phone extension number.

    • Campus Phone Services
    Last modified: March 27, 2018

    Telecom - Requesting New Phone

    To request a new phone please contact the Help Desk. 

    • Campus Phone Services
    Last modified: December 20, 2017

    Telecom - Requesting New Voicemail

    To request a new voicemail, contact the Help Desk at helpdesk@seattleu.edu or 206-296-5571.

    • Campus Phone Services
    Last modified: March 27, 2018

    Tips for Choosing a Strong Password

    Follow these tips to ensure your account is well protected by a strong password.

    • Email and Accounts
    Last modified: September 12, 2019

    Troubleshooting

    • SU Managed Printing
    Last modified: June 27, 2019

    Turning Off Action Items, Bing Maps & Outlook Add-Ins

    How to turn off action items, Bing maps and other Outlook add-ins.  

    • Email and Accounts
    Last modified: August 22, 2019

    Understanding Email Distribution Lists at Seattle University

    Seattle University uses email as a formal means of communication. Certain departments and people on campus have the ability (and responsibility) to send official SU email to large target audiences – all faculty, all staff, all SU undergraduate students etc.

    • Email and Accounts
    Last modified: August 21, 2019

    Virtual Desktop - Install and Use VMware with Windows 7

    Download, install, and use Seattle University's Virtual Desktop with Windows 7.

    • Other
    Last modified: March 20, 2018

    Virtual Desktop - Install and Use with Mac OS X

    Download, install, and use Seattle University's Virtual Desktop.

    • Other
    Last modified: September 12, 2019

    Virtual Desktop Software

    Full lists of software available through the Virtual Desktop. 

    Last modified: August 30, 2019

    Web Print and Email to Print: Accepted File Types

    When using Web Print and Email to Print functions, the list of supported file formats is restricted to the following:

    • SU Managed Printing
    Last modified: December 20, 2017

    Web Printing with MPS

    Learn how to use the Web Print feature of MPS. This feature allows you to print by uploading a document via a web interface from your home desktop, laptop, or mobile device. Please note that Web Print is unable to support printing in color at this time.

     

     

    • SU Managed Printing
    Last modified: March 20, 2018

    Wireless Network-Connect to SU-event

    Connect to the wireless guest network "SU-event" on Seattle University's campus. 

    • Wired and Wireless Network
    Last modified: October 12, 2018

    Wireless Network-Connect to SU-guest

    Connect to the wireless guest network "SU-guest" on Seattle University's campus. 

    • Wired and Wireless Network
    Last modified: October 12, 2018

    Wireless Network-Connect to SU-secure

    Connect to the wireless network "SU-secure" on Seattle University's campus. 

    • Wired and Wireless Network
    Last modified: October 12, 2018

    Need Help?

    Summer Service Desk Hours:
    Monday - Friday: 7:30am-5pm
    Weekends: Closed 

    Contact the Service Desk:
    206-296-5571 
    helpdesk@seattleu.edu