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Access InformSU on a Mac

InformSU is the university’s new business intelligence system. InformSU replaces the old system, SUDDS, and brings new reporting capabilities and a data warehouse solution. The security settings are different from SUDDS and therefore require Mac users to go through a separate process to access the system.

Last modified: February 23, 2018

Add Public Folder to Favorites in Office 365

How to add a public folder to your "Favorites" tab in Office 365.

  • Email and Accounts
  • Office 365
Last modified: February 1, 2018

Apple iOS - Connect to Your SU Email

Connect your Apple iPhone, iPad, or iTouch to your Seattle University email account.

  • Email and Accounts
  • Mobile Device Settings
Last modified: February 14, 2018

Blocked Email Extensions

Last modified: January 30, 2018

Campus Card - Deactivating Your Card

Your Campus Card has been lost or stolen, and you need to deactivate your card.

  • Campus Card and eAccounts
Last modified: February 2, 2018

Campus Card - How to Log In & Add Money to Your eAccount

Add money to your eAccount online

 

  • Campus Card and eAccounts
Last modified: February 2, 2018

Campus Card - Make a Guest Deposit

Deposit funds to an eAccount on behalf of a Seattle University Campus Card holder.

  • Campus Card and eAccounts
Last modified: February 2, 2018

Campus Card - Money Accounts on Your Card

Compare money accounts associated with your campus card.

 

  • Campus Card and eAccounts
Last modified: February 2, 2018

Cannot Attach Files in Outlook

If the "Attach File" drop down menu in Outlook does not stay rolled down when clicked, follow these instructions to resolve the issue.

Last modified: December 21, 2017

Colleague Printing Through MPS

Colleague UI printing in MPS now follows the same process as other University MPS print jobs. 

 

  • SU Managed Printing
Last modified: December 20, 2017

Commonly Printed Paper and Envelope Sizes

This is a comparison of commonly printed paper and envelopes.

  • SU Managed Printing
Last modified: December 20, 2017

Connect to SU Email - Android Devices

Connect your Android device to your Seattle University email.

  • Email and Accounts
  • Mobile Device Settings
Last modified: December 20, 2017

Connect to T:Drive with a Mac-Permissions Error

When attempting to access a T:Drive folder you have permissions for, you may receive a permissions error notice. Follow these instructions to access your folder on a Mac.

  • Data Storage
  • Other
Last modified: December 21, 2017

Create a Student Access Account

How to create a Student Access account, which provides students with access to public folders. 

  • Data Storage
  • Email and Accounts
Last modified: December 20, 2017

Create a Student Employee Account

How to create a Student Employee account.

  • Email and Accounts
Last modified: December 21, 2017

Deleting & Fixing Mac Keychain

Correcting Keychain issues when asked repeatedly for Keychain credentials. 

  • Other
Last modified: February 14, 2018

Email to Print app for iOS

Learn how to install the Papercut Email to Print app for iOS.

  • Email and Accounts
  • Mobile Device Settings
  • SU Managed Printing
Last modified: February 2, 2018

Email-to-Print with MPS

Learn how to use Email-to-Print with MPS printers on campus.

  • Email and Accounts
  • SU Managed Printing
Last modified: February 2, 2018

Find Your Computer Name

You are using a Seattle University computer and need to find the computer name...

 

  • Other
Last modified: February 14, 2018

General IMAP/SMTP Email Settings

Add SU IMAP/SMTP Email to a mobile device or email application.

 

  • Email and Accounts
  • Mobile Device Settings
  • Other
Last modified: December 20, 2017

General Mobile Device Email Settings

Connect your mobile device to your Seattle University email account.

 

  • Email and Accounts
  • Mobile Device Settings
Last modified: February 14, 2018

Getting to Colleague

How to access Colleague UI. 

  • Other
Last modified: December 21, 2017

How to Disable Pop-up Blocker

Adjust your Internet browser settings to allow pop-up windows. 

  • Other
Last modified: February 14, 2018

How to Manage a Listserv

Modify and manage distribution lists through email commands.

  • Email and Accounts
Last modified: February 8, 2018

ImageNow - Connection Profile Settings

ImageNow Connection Profile Settings.

  • Other
Last modified: December 20, 2017

ImageNow - Fix 'Zoomed in' Documents in ImageNow

Fix 'Zoomed in' Documents in ImageNow.

  • Other
Last modified: December 20, 2017

Install Google Chrome

If Google Chrome is not already installed on your computer you can install it from the Software Center. 

Last modified: February 14, 2018

Install non-App Store Applications on a Mac

Install applications on your Mac that don't come from the Mac App Store.

  • Other
Last modified: February 14, 2018

Internet Explorer - Clear Internet Explorer Browser Cache

Clear the Internet Explorer Browser Cache.

  • Other
Last modified: February 15, 2018

Internet Explorer - Clear Internet Explorer Developer Cache

Clear Internet Explorer Developer Cache.

  • Other
Last modified: December 20, 2017

Java - Clear Java Cache in Mac OS X

Clear Java Cache in Mac OS X.

  • Other
Last modified: February 15, 2018

Java - Clear Java Cache in Windows

Clear Java Cache in Windows.

  • Other
Last modified: December 20, 2017

Java - Install Java 7 on Mac OS X

Install Java 7 on Mac OS X.

  • Other
Last modified: February 15, 2018

Java - Update Java on a Mac

Update Java on a Mac.

  • Other
Last modified: February 15, 2018

Java - Windows and Java Security

Resolve SecurityException error when visiting a website.

  • Other
Last modified: December 20, 2017

Learn More About Office 365

Learn more about your Office 365 account.

  • Office 365
Last modified: December 21, 2017

Managed Printing Services FAQ

Seattle U is implementing a new campus-wide system of Managed Printer Services (MPS). This means that when you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there. Check out our full FAQ for all your queries. 

  • SU Managed Printing
Last modified: January 10, 2018

Managing Delegates in Office 365

How to manage your delegates in an Office 365 account. 

 

  • Email and Accounts
  • Office 365
Last modified: February 15, 2018

Microsoft Outlook - Delegate Access on a Mac

Delegate access to your email/or calendar to someone else.

  • Email and Accounts
Last modified: February 15, 2018

Microsoft Outlook - Delegate Access on a PC

Delegate access to your email and/or calendar to someone else.

  • Email and Accounts
Last modified: February 15, 2018

Microsoft Outlook - Find a Public Folder

Find public folders in Micorsoft Outlook. Students will use their Student Access username and password. Faculty/staff will use their regular Seattle University username and password. Public Folders can be accessed using the Virtual Private Network (VPN).

  • Data Storage
  • Email and Accounts
Last modified: December 20, 2017

Microsoft Outlook - Find a Public Folder with a Student Access Account on a PC

Use your Student Access account to access public folders in Microsoft Outlook 2010.

  • Email and Accounts
Last modified: December 20, 2017

Microsoft Outlook - Finding A Public Folder on a PC

 Find a public folder in Microsoft Outlook 2010.

 

  • Email and Accounts
Last modified: December 20, 2017

Microsoft Outlook - How to Archive Your Emails on a PC

Archive your emails in Microsoft Outlook 2010.

  • Email and Accounts
Last modified: February 15, 2018

Microsoft Outlook - Send From A Public Email on a PC

To send an email from a public email address, rather than from your personal email.

 

  • Email and Accounts
Last modified: December 20, 2017

MPS Print Refunds

MPS Print Refund Sources.

  • SU Managed Printing
Last modified: December 21, 2017

Network Drives - Connect to network drives with a Mac

Connect to your P: Drive or T: Drive on a Mac OS X computer.

PLEASE NOTE: Due to recent Apple security updates, Macs using OS X 10.7 and 10.10 may have problems with T: Drive connectivity. Please see this article to learn more.  

  • Data Storage
Last modified: January 26, 2018

Network Drives-Connect to Network Drives with Windows 10

Connecting network drives with Windows 10.

  • Data Storage
  • Other
Last modified: December 21, 2017

Network Drives - Connect to network drives with Windows 7

Connecting network drives with Windows 7.

  • Data Storage
Last modified: December 20, 2017

Network Drives - Managing T: Drive Permissions

How to manage T:Drive permissions. 

 

  • Data Storage
Last modified: December 20, 2017

New Student Account Activation

New students are provided with a single network account which provides access to SU applications and services including email, Canvas, and SUOnline. Each new student will need to activate their Seattle University account to access important University resources. Please have your user ID and temporary password readily available to activate your account. 

  • Password Reset
Last modified: December 21, 2017

Office 365 - Connecting to Mac Mail

Connect Mac Mail to your Office 365 account.

  • Email and Accounts
  • Office 365
Last modified: February 14, 2018

Office 365 Download Microsoft Office

Instructions to download Microsoft Office onto your Mac or PC.

  • Office 365
Last modified: December 20, 2017

Office 365 Faculty/Staff FAQ

Seattle University is now offering all faculty and staff access to Office 365 free of charge! Your Office 365 account gives you access to 1TB of storage from OneDrive and Microsoft Office Suite to download on up to 5 devices. This is a personal-use product for your personal computers, and should not be used for SU workstations. 

  • Email and Accounts
  • Office 365
Last modified: December 20, 2017

Office 365-Log In Online

Access your Office 365 account using a web browser. 

  • Email and Accounts
  • Office 365
Last modified: January 26, 2018

Office 365 Student FAQ

Learn more about Office 365 for students at Seattle University.

 
  • Email and Accounts
  • Office 365
Last modified: December 20, 2017

Outlook Web App - Forward your SU Email to a Personal Email Address

Forward your Seattle University emails to a personal email address in Outlook Web App.

  • Email and Accounts
Last modified: December 20, 2017

Panopto - Larger Recorder Preview (Broadcast)

Use the larger recorder preview in Panopto.

  • Other
Last modified: February 22, 2018

Panopto - Log In Online

Log into Panopto online.

  • Other
Last modified: February 22, 2018

Panopto - Loyola 101 Sound Guide

Please use this article if you need assistance with sound settings in the Loyola 101 Counseling Lab.

  • Other
Last modified: February 22, 2018

Panopto - Take Notes On Your Video

Instructors and students can add notes to recordings any time after the recording is processed. Notes can be set as private (for author only) or public (for anyone who has permissions to view the recording - i.e. both instructors and students).

  • Other
Last modified: February 22, 2018

Panopto - Using the Recorder

Use the Panopto recorder.

  • Other
Last modified: December 20, 2017

Panopto - View Your Session

View your session in Panopto. 

  • Other
Last modified: December 20, 2017

Print/Copy Guest Cards

Non-standard users such as an alumni, university guests, community members, etc. who wish to print must purchase a preloaded guest card from SUperCopy, located in the Garden Level (basement) of the Student Center Pavilion/Bellarmine Hall.  For hours, please visit https://www.seattleu.edu/supercopy/.   There is no fee for the card and prints/ copies charge at the standard rates plus tax. For print fees, please visit the homepage.

 

  • SU Managed Printing
Last modified: February 2, 2018

Printer - Connect to a network printer on a Windows 7 computer

Connect to a network printer using Windows 7.

  • SU Managed Printing
Last modified: February 2, 2018

Recovering Deleted Items in Outlook

How to recover lost or deleted items from the Recoverable Deleted Items folder in Outlook.

  • Email and Accounts
Last modified: December 21, 2017

Removing and Adding Outlook Profiles on a PC

How to remove your Outlook profile and add it on a PC. 

 

  • Email and Accounts
Last modified: December 20, 2017

Removing Stored Passwords in Outlook

How to remove old passwords that have been stored in Outlook. 

 

  • Email and Accounts
Last modified: December 21, 2017

Reset Your Mac Keychain

When you log into your Seattle U Mac workstation, you keep getting a message to enter/unlock/sync your keychain.

  • Other
Last modified: February 9, 2018

Reset your SU password

Reset your Seattle University account password.

  • Password Reset
Last modified: December 20, 2017

Safari - Clear Internet Cache

Clear the internet cache in Safari.

  • Other
Last modified: December 20, 2017

Silverlight - Clear Silverlight Cache in Windows 7

Clear your Silverlight Cache in Windows 7.

  • Other
Last modified: December 20, 2017

Student Employee (SE) Account FAQ

Student Employee (SE) Accounts allow SU student workers to separate work data from academic data.  These fully-functional accounts are unique and separate from normal student accounts, and include access to University computers (including VDI), Internet and wireless network access, and Office 365 email/calendar/contacts/OneDrive.  Like other University accounts SE- accounts can be granted access (with manager approval) to T Drive, MPS, distribution list, and other University applications.

SE accounts are created upon request by a student worker manager, and automatically disable on June 30th each year.  Student worker managers can request one-year renewals by contacting the SU Help Desk. Student worker managers are responsible for providing the username and password to an assigned student worker.

  • Email and Accounts
Last modified: December 21, 2017

SU Managed Printing - Adjust Brightness on Scans/Copies

Scanning is free, but copying will use your prints. Be sure to used double-sided (duplex printing) if you'd like to save paper. Use the instructions below to adjust the brightness on your scans or copies. 

 

  • SU Managed Printing
Last modified: February 2, 2018

SU Managed Printing - Advanced Settings - Mac

Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, swipe your card, and your document will be printed there. Find out about Mac settings in this support article. 

 

  • SU Managed Printing
Last modified: February 2, 2018

SU Managed Printing - Advanced Settings - Windows

Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there. This article will help you set up advanced settings. 

  • SU Managed Printing
Last modified: February 2, 2018

SU Managed Printing - Bypass Tray Printing

Using the bypass tray for printing. 

  • SU Managed Printing
Last modified: February 2, 2018

SU Managed Printing - Clear Paper Jams

How to clear paper jams from campus multi-function printers.

     

    • SU Managed Printing
    Last modified: December 20, 2017

    SU Managed Printing - Copying

    Scanning is free, but copying will use your prints. Be sure to use double-sided (duplex printing) if you'd like to save paper. Use the Help function on any MPS device to see step-by-step instructions, or see below.

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Creating MPS Print Groups

    Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there.  If you are not printing from your personal account, then it draws from someone's printing budget. An MPS Print Group is a list of people who are authorized to use a certain budget for their printing. Read the following support article to create a print group. 

    • SU Managed Printing
    Last modified: December 20, 2017

    SU Managed Printing - Faculty/Staff Printing

    Seattle University Faculty & Staff have access to printing, scanning, copying, and (soon) faxing via SU managed printers. 

    • SU Managed Printing
    Last modified: December 20, 2017

    SU Managed Printing-Loading Paper

    How to load paper for MPS printers. 

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - MPS Print Groups

    An MPS Print Group is a list of people who are authorized to use a certain budget for their printing at Seattle University. All group owners will need to submit a Help Desk ticket to manage MPS groups. 

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Open Access Printer Locations

    Seattle University's Managed Print Service lets you print from any campus device, to any campus MPS printer.  More than 25 open access MPS Stations are available in 21 buildings campus-wide to provide the most convenience possible for your printing needs.When you send your document to the SU Print Queue, you may go to any machine on campus, log in, and your document will be printed there.

    Many departments also use MPS devices, but these are not open access and so do not appear on this map. Some locations may change as we develop and roll out this new service. 

    • SU Managed Printing
    Last modified: December 20, 2017

    SU Managed Printing-Paper Empty

    After selecting a print, a dialogue box may appear asking to load paper along with a "Paper Empty" icon at the top of the screen. See the following instructions to resolve the issue.

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Print from USB

    Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue , you may go to any machine on campus, swipe your card, and your document will be printed there. Use the Help function on any MPS device to see step-by-step instructions for printing, copying, and scanning.

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Print From Virtual Desktop

    The Virtual Desktop is a Seattle University computer workstation that can be accessed from anywhere with an internet connection. Printing to the SU Print Queue means that you can go to any MPS station on campus, log in with your SU username and password, and print your document there. Thicker paper types, such as labels and card stock should be run through the .

     

    • SU Managed Printing
    Last modified: February 2, 2018

    SU-Managed Printing-Printing Envelopes

    Printing envelopes using the Bypass Tray.

     

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing-Printing Labels

    How to print labels from the bypass tray. 

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Scan Double-Sided Documents

    Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions to scan double-sided documents.

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Scan to Email

    SU MPS Devices have the capability to scan a document and email it to a particular email address. Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions.

     

    • Email and Accounts
    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Scan to P: Drive

    SU MPS Devices have the capability to scan a document directly to a user's P: Drive folder. Your P: Drive is a personal folder. Please do not scan or store work documents on your P: Drive. Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions.

    • SU Managed Printing
    Last modified: February 2, 2018

    Su Managed Printing - Scan to USB

    Scanning is free of charge. Use the Help function on any MPS device to see step-by-step instructions.

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Student Printing

    Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue, you may go to any machine on campus, swipe your card, and your document will be printed there. For student printing questions, please refer to the following article.

     

    • SU Managed Printing
    Last modified: January 10, 2018

    SU Managed Printing - SU Print Queue

    Seattle U has a campus-wide printing system. When you click "print" on your document and send it to the SU Print Queue , you may go to any machine on campus, login, and your document will be printed there. Use the Help function on any MPS device to see step-by-step instructions for printing, copying, and scanning. Thicker paper types, such as labels and card stock should be run through the Bypass Tray.

    • SU Managed Printing
    Last modified: February 2, 2018

    SU Managed Printing - Toner Material Safety Data Sheets

    Below are the Material Safety Data Sheets (MSDS) for the toner used in MPS Sharp Printers. A Material Safety Data Sheet provides a variety information about a certain product or material. They are a standardized way of organizing and providing information so that it's easy to compare a highly toxic material to one that is very safe. The sheets below include suppliers and ingredients, hazard identification, first-aid and fire-fighting measures, handling and storage guidelines, physical and chemical properties, toxicological information, and more. Each of the sheets will tell you that these toners are not classified as dangerous or hazardous.

    • SU Managed Printing
    Last modified: December 20, 2017

    SUOnline - Granting Student Provided Access

    Student Provided Access is granted through SUonline. It allows students to authorize another person(s) to have access to portions of their academic and/or financial records. Authorized access may allow parents or guardians to see your grades or class schedule, or pay your tuition bill. Students may choose from optional levels of access to grant to authorized persons.

    • Other
    Last modified: December 20, 2017

    Telecom - Full Voicemail Reset

    To have a full voicemailbox reset please contact the Help Desk and include your first and last name and list any messages you want to be retained or deleted. 

    • Campus Phone Services
    Last modified: December 20, 2017

    Telecom - Password Reset

    Resetting your voicemail password. 

    • Campus Phone Services
    Last modified: December 20, 2017

    Telecom - Requesting New Phone

    To request a new phone please contact the Help Desk. 

    • Campus Phone Services
    Last modified: December 20, 2017

    Telecom - Requesting New Voicemail

    To request a new voicemail, contact the Help Desk at helpdesk@seattleu.edu or x5571, and provide them with your full name and the extention number that the voicemail will be set up for.

    • Campus Phone Services
    Last modified: December 20, 2017

    Turning Off Action Items, Bing Maps & Outlook Add-Ins

    How to turn off action items, Bing maps and other Outlook add-ins.  

    • Email and Accounts
    Last modified: February 2, 2018

    Understanding Email Distribution Lists at Seattle University

    Seattle University uses email as a formal means of communication. Certain departments and people on campus have the ability (and responsibility) to send official SU email to large target audiences – all faculty, all staff, all SU undergraduate students etc.

    • Email and Accounts
    Last modified: December 20, 2017

    Virtual Desktop - Install and Use VMware with Windows 7

    Download, install, and use Seattle University's Virtual Desktop with Windows 7.

    • Other
    Last modified: December 20, 2017

    Virtual Desktop - Install and Use with Mac OS X

    Download, install, and use Seattle University's Virtual Desktop.

    • Other
    Last modified: December 20, 2017

    Virtual Desktop Software

    Full lists of software available through the Virtual Desktop. 

    Last modified: December 21, 2017

    Web Print and Email to Print: Accepted File Types

    When using Web Print and Email to Print functions, the list of supported file formats is restricted to the following:

    • SU Managed Printing
    Last modified: December 20, 2017

    Web Printing with MPS

    Learn how to use the Web Print feature of MPS. This feature allows you to print by uploading a document via a web interface from your home desktop, laptop, or mobile device.

    *Please note that Web Print is unable to support printing in color at this time.*

     

     

    • SU Managed Printing
    Last modified: February 2, 2018

    Windows Phone - Set Up SU Email

    Enable SU Email on a Windows Phone.

    • Email and Accounts
    • Mobile Device Settings
    Last modified: January 26, 2018

    Wireless Network-Connect to SU-guest

    Connect to the wireless guest network "SU-guest" on Seattle University's campus. 

    Last modified: December 21, 2017

    Wireless Network-Connect to SU-secure

    Connect to the wireless network "SU-secure" on Seattle University's campus. 

    • Wired and Wireless Network
    Last modified: December 21, 2017