Service Desk

Note: The Help Desk is being renamed the Service Desk. We have consolidated the services offered by the Help Desk and our Desktop Support team to better serve the SU community. Our new name, Service Desk, better reflects our new team that has considerably more in-depth training. While we are in transition, you may see references to either of these names. Thank you for your understanding during this change.

Contact the Service Desk

The IT Service Desk provides technology support for all students, faculty, and staff. 

Service Desk Hours:
Monday-Friday 7am-7pm
Weekends: 9am-noon, 1pm-4pm

Contact the Service Desk via the following:


Phone: 206-296-5571

Looking for information about Classroom Technology Support? Visit our Classroom Services page.
Please note: Equipment and classroom requests must be made to the Help Desk at least 24 hours in advance.

For timely service regarding desktop support, please be prepared to give the Service Desk the following information or include it when emailing the Service Desk:

  • Your Computer Name and IP address (Type into your browser.)
  • Your Computer's Asset Tag Number (This can be found on a sticker on the device itself.)
  • Your Building Name and Room Number
  • Your Contact Information

Need Help?

Service Desk Hours:
Monday - Friday: 7am-7pm
Weekends: Closed 

Contact the Service Desk: