MPS Roles and Responsibilities

Who is Responsible for MPS?

Reprographic and Mailing Services

Reprographics is responsible for overall program management. This includes:

• Accounting and billing
• Printer allocation as fitting into the program goals and hardware availability
• Program exception process

Copiers Northwest

Copiers Northwest (CNW) is the hardware/software vendor. CNW posts two full-time staff members onsite responsible for:

• Maintaining printers in working order
• Delivering consumables, such as paper and toner
• Training (can be requested through the Help Desk)

Information Technology Services

ITS provides technical support including:

• Configuring workstations and deploying software
• Maintaining data lines to devices
• Maintaining servers for the software and print queues

You

MPS needs help from users to keep the program successful. You can help us serve you by:

• Submitting service requests when issues arise to the Help Desk (206-296-5571)
• Taking a survey

More roles, such as Print Administrator, are defined at Printing Definitions.