Summer is a busy time for IT Services as we work on projects that will benefit SeattleU once the school year begins in the Fall. In July and August, we have Planned Systems Maintenance twice each month to ensure university systems and services stay up to date. Below is a list of the current schedules and affected services. Additional information will be posted as it becomes available.
| Date | Time |
|---|---|
| August 17, 2018 | 5pm-midnight |
| August 24, 2018 | 5pm-midnight |
| September 7, 2018 | 6pm-midnight |
| October 19, 2018 | 6pm-midnight |
| November 16, 2018 | 6pm-midnight |
| December 20, 2018 | 6pm-midnight |
| January 25, 2019 | 6pm-midnight |
| February 22, 2019 | 6pm-midnight |
| March 29, 2019 | 6pm-midnight |
| April 12, 2019 | 6pm-midnight |
| May 17, 2019 | 6pm-midnight |
| June 21, 2019 | 6pm-midnight |
VPN access via the Cisco AnyConnect client will be unavailable. Remote network access via the virtual desktop service (desktop.seattleu.edu) will be available as an alternative.
Wired and wireless network access as well as campus printing will be intermittently unavailable in all buildings.
Services that will be intermittently unavailable during this window include the following:
-Colleague
-EMS and VEMS
-ImageNow/WebNow
-ConnectSU
-P: and T: Drive
-Raiser’s Edge
-SUOnline (WebAdvisor & Self-Service)
-InformSU
-ProcureSU
-VDI (Virtual Desktop Environment)
-MPS (Managed Print Services)
-StarRez
The following services will be unavailable during this window:
-Colleague
-SUOnline (WebAdvisor & Self-Service)
Papercut Upgrade 6:00pm to midnight
Campus Printing will be unavailable for the duration of the maintenance window.
Server Updates 8:00pm to 9:00pm
The following servers will be unavailable during this window:
-OITFS5 (8-8:30pm)
OITFS5 is for specific class files and archival data. SU members with access to this to this specific file share have been contacted.
-OITFS7 (8:30-9pm)
OITFS7 is a file share for Law School Faculty, Staff, and Students. SU members who will be impacted have been contacted by our technicians.
Domain Name System Cutover 9:00pm to 9:15pm
Modifications to our external DNS are being implemented during this period. If you experience difficulty accessing a service from outside the SeattleU network please open a support request with the Help Desk via helpdesk@seattleu.edu or 206-296-5571.
Tip If you experience connectivity issues with either your computer or office phone after these updates, please reboot your device as a first troubleshooting step. If you continue to experience internet problems, please contact the Help Desk for further troubleshooting.
All other tech services not mentioned will remain available for the duration of the maintenance window. Questions? Please contact the Help Desk at 206-296-5571 or helpdesk@seattleu.edu.
Summer Help Desk Hours:
Monday - Thursday: 7am-7pm
Friday: 7am-3pm
Weekends: Closed
Call the Help Desk
+1 (206) 296-5571
Email the Help Desk
helpdesk@seattleu.edu
Request Help:
Open a support ticket