Planned Systems Maintenance

Planned Systems Maintenance occurs every month to ensure university systems and services stay up to date. Below is a list of schedules and affected services. Additional information will be posted as it becomes available.

 

Planned Systems Maintenance 2018-2019

DateTime
August 17, 2018 5pm-midnight
August 24, 2018 5pm-midnight
September 7, 2018 6pm-midnight
October 19, 2018 6pm-midnight
November 18, 2018 6pm-midnight
December 18, 2018 6pm-midnight
January 22, 2019 6pm-midnight
February 22, 2019 6pm-midnight
March 29, 2019 6pm-midnight
April 12, 2019 6pm-midnight
May 17, 2019 6pm-midnight
June 21, 2019 6pm-midnight

 

Friday, August 17 

VPN Access 5:00pm to 6:00pm 

VPN access via the Cisco AnyConnect client will be unavailable.  Remote network access via the virtual desktop service (desktop.seattleu.edu) will be available as an alternative. 

Building Network Connectivity 7:30pm to 8:30pm 

Wired and wireless network access as well as campus printing will be intermittently unavailable in all buildings. 

 

Friday, August 24 

Monthly System Patches/Updates 6:00pm to 10:00pm 

Services that will be intermittently unavailable during this window include the following: 

-Colleague 

-EMS and VEMS

-ImageNow/WebNow 

-ConnectSU 

-P: and T: Drive 

-Raiser’s Edge 

-SUOnline (WebAdvisor & Self-Service) 

-InformSU 

-ProcureSU 

-VDI (Virtual Desktop Environment) 

-MPS (Managed Print Services) 

-StarRez 

 

Sunday, August 26 

Domain Controller Updates 6:00am to noon 

The following services will be unavailable during this window: 

-Colleague 

-SUOnline (WebAdvisor & Self-Service) 

 

Friday, September 7 

Papercut Upgrade 6:00pm to midnight 

Campus Printing will be unavailable for the duration of the maintenance window.  

Server Updates 8:00pm to 9:00pm 

The following servers will be unavailable during this window:  

-OITFS5 (8-8:30pm)  

OITFS5 is for specific class files and archival data. SU members with access to this to this specific file share have been contacted. 

-OITFS7 (8:30-9pm) 

OITFS7 is a file share for Law School Faculty, Staff, and Students. SU members who will be impacted have been contacted by our technicians. 

Domain Name System Cutover 9:00pm to 9:15pm 

Modifications to our external DNS are being implemented during this period.  If you experience difficulty accessing a service from outside the SeattleU network please open a support request with the Help Desk via helpdesk@seattleu.edu or 206-296-5571. 

 

Friday, October 19 

Server Updates 6:00pm to 7:00pm 

The following server will be unavailable during this window: OITFS5. 

OITFS5 is for specific class files and archival data. SU members with access to this to this specific file share have been contacted. 

Monthly System Patches/Updates 6:00pm to 10:00pm 

Services that will be intermittently unavailable during this window include the following: 

-Colleague 

-EMS and VEMS 

-ImageNow/WebNow 

-ConnectSU 

-P: and T: Drive 

-Raiser’s Edge 

-SUOnline (WebAdvisor & Self-Service) 

-InformSU 

-ProcureSU 

-VDI (Virtual Desktop Environment) 

-MPS (Managed Print Services) 

-StarRez 

VDI Update 11:00pm 

Services will remain available during this update. Upon completion, VDI displays will automatically turn off after 2.5 hours of inactivity, thereby conserving energy. 

 

November 16, 2018

Monthly System Patches/Updates 6:00pm to 10:00pm 

Services that will be intermittently unavailable during this window include the following: 

-Colleague 

-EMS and VEMS 

-ImageNow/WebNow 

-ConnectSU 

-P: and T: Drive 

-Raiser’s Edge 

-SUOnline (WebAdvisor & Self-Service) 

-InformSU 

-ProcureSU 

-VDI (Virtual Desktop Environment) 

-MPS (Managed Print Services) 

-StarRez 

VDI Update 11:00pm 

Services will remain available during this update. 

 

November 18, 2018

Internet Upgrade 7:15am to 7:30am 

Internet Access will be intermittently unavailable during this window.

  

December 18, 2018

Network Updates 6:00pm - 6:30pm
Building 1103 Wired and Wireless service will be unavailable during this window.

Network Updates 7:30pm – 8:00pm 
Campus Internet connectivity will be intermediately unavailable during this window.

Monthly System Patches/Updates 6:00pm to 10:00pm  

Services that will be intermittently unavailable during this window include the following:  

-Colleague  

-Self-Service 

-Web Advisor 

-EMS and VEMS 

-SQL   

-ImageNow/WebNow  

-ConnectSU  

-P: and T: Drive  

-Raiser’s Edge  

-InformSU  

-ProcureSU  

-VDI (Virtual Desktop Environment)  

-MPS (Managed Print Services)  

-StarRez 

 

January 25, 2019

Monthly System Patches/Updates 6:00pm to 10:30pm  

Services that will be unavailable during this window include the following:    

-EMS and VEMS  

-SQL

-ImageNow/WebNow   

-ConnectSU   

-P: and T: Drive   

-Raiser’s Edge   

-InformSU   

-ProcureSU   

-VDI (Virtual Desktop Environment)   

-MPS (Managed Print Services)   

-StarRez   

  

February 22, 2019

Monthly System Patches/Updates 6:00pm to 11:00pm  

Services that will be intermittently unavailable during this window include the following:    

-EMS and VEMS  

-ImageNow/WebNow   

-ConnectSU   

-P: and T: Drive   

-Raiser’s Edge   

-InformSU   

-ProcureSU   

-VDI (Virtual Desktop Environment)   

-MPS (Managed Print Services)   

-StarRez   

 

March 29, 2019

Casey Network Maintenance 6:00pm to 7:00pm 

Wired, wireless, and internet access will be unavailable in the south half of Casey during this window. 

Monthly System Patches/Updates 7:00pm to 11:00pm 

Services will be intermittently unavailable during this window including the following: 

-Colleague

-ConnectSU 

-EMS and VEMS 

-ImageNow

-InformSU 

-MPS (Managed Print Services) 

-P: and T: Drive 

-ProcureSU 

-Raiser’s Edge 

-SUOnline (WebAdvisor & Self-Service) 

-StarRez

-VDI (Virtual Desktop Environment) 

 

Sunday, March 31 

ImageNow 8:00am to 10:00am 

ImageNow will be offline and unavailable during this window. 

EMS Database Migration 10:00am to 12:00pm 

EMS and Campus Calendar will be offline and unavailable during this window. 

 

April 12, 2019

Monthly System Patches/Updates 6:00pm to 10:00pm 

Services that will be intermittently unavailable during this window including the following: 

-Colleague

-ConnectSU 

-EMS and VEMS 

-ImageNow

-InformSU 

-MPS (Managed Print Services) 

-P: and T: Drive 

-ProcureSU 

-Raiser’s Edge 

-SUOnline (WebAdvisor & Self-Service) 

-StarRez

-VDI (Virtual Desktop Environment)

 

ArcGIS Server License Update 6:00pm to 8:00pm 

ArcGIS will be unavailable during this window. 

 

May 17, 2019

Monthly System Patches/Updates 8:00pm to midnight 

Services that will be intermittently unavailable during this window including the following: 

-Colleague

-ConnectSU 

-EMS and VEMS 

-ImageNow

-InformSU 

-MPS (Managed Print Services) 

-P: and T: Drive 

-ProcureSU 

-Raiser’s Edge 

-SUOnline (WebAdvisor & Self-Service) 

-StarRez

-VDI (Virtual Desktop Environment)

 

Zoom Authentication Testing 8:00pm to 9:00pm 

Zoom will be unavailable during this window. 

 

May 20, 2019

Redundant Internet Verification 5:00am to 7:00am 

Campus internet access may be intermittently unavailable (less than 5 minutes) during this maintenance window. 

 

Canvas and Zoom Login Update  6:00am to 6:30am 

Canvas and Zoom will be unavailable during this maintenance window. 

 

 

Tip If you experience connectivity issues with either your computer or office phone after these updates, please reboot your device as a first troubleshooting step. If you continue to experience internet problems, please contact the Help Desk for further troubleshooting. 

 

All other tech services not mentioned will remain available for the duration of the maintenance window. Questions? Please contact the Help Desk at 206-296-5571 or helpdesk@seattleu.edu.

 

Need Help?

Help Desk Hours:

Monday - Friday: 7am-7pm

Weekends: Closed 

Call the Help Desk
206-296-5571