Planned Systems Maintenance

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Summer Help Desk Hours:

Monday - Thursday: 7:30am-5pm

Friday: 7:30am-3pm

Weekends: Closed 

Call the Help Desk

Planned Systems Maintenance occurs every month to ensure university systems and services stay up to date. Below is a list of schedules and affected services. Additional information will be posted as it becomes available.


Planned Systems Maintenance 2019-2020

July 14, 2019 6am-noon
July 21, 2019 6am-noon
August 11, 2019 6am-noon
August 18, 2019 6am-noon
September 15, 2019 6am-noon
October 20, 2019 6am-noon
November 17, 2019 6am-noon
December 22, 2019 6am-noon
January 26, 2020 6am-noon
February 23, 2020 6am-noon
March 22, 2020 6am-noon
April 19, 2020 6am-noon
May 17, 2020 6am-noon
June 28, 2020 6am-noon

Monthly Windows Patching

Windows patching occurs every month, to keep university systems secure and up-to-date. The following services are intermittently unavailable during this maintenance:

  • Cherwell
  • Colleague
  • ConnectSU
  • Crestron Fusion
  • EMS and VEMS
  • Fusion
  • ImageNow
  • InformSU
  • Managed Print Services (MPS)
  • Medicat
  • Net Community
  • P: and T: Drives
  • ProcureSU
  • Raiser's Edge
  • SUOnline (including WebAdvisor & Self-Service)
  • StarFish
  • StarRez
  • TrakaWeb
  • Virtual Desktop (VDI)
  • Vuetura Trac

July 14, 2019

Monthly System Patches/Updates 6:00am to noon 

Services that will be intermittently unavailable during this window are listed above. 

July 21, 2019

Server Updates 8:00am to 9:00am 

Colleague UI, Self-Service, and Web Advisor will be unavailable during this window. 

Building Network Connectivity 6:00am to 11:00am 

Wired and wireless network access will be unavailable for up to 30 minutes during this window in the following buildings: 

  • 1103 East Madison Building (1103) 
  • Administration Building (ADMN) 
  • Arrupe House (ARRP) 
  • Casey (CASY) 
  • Center for the Arts (CNFA) 
  • Engineering Building (ENGR) 
  • Fine Arts (FINR) 
  • Garrand (GARR) 
  • Hunthausen Hall (HUNT) 
  • Loyola (LOYA) 
  • Murphy Apartments 
  • Pigott Building (PIGT) 
  • Xavier Residence Hall (XAVR) 

 Tip If you experience connectivity issues with either your computer or office phone after these updates, please reboot your device as a first troubleshooting step. If you continue to experience internet problems, please contact the Help Desk for further troubleshooting. 


All other technology services not mentioned will remain available for the duration of the maintenance window. Questions? Please contact the Help Desk at 206-296-5571 or