The ITS project management team is committed to working with departments across campus to identify and design technology solutions. If you are about to start a technology-related project with us, please review the guidelines below.
Here are some key questions to ask before starting a project:
To request ITS support for your project, please first fill out the Project Request Form.
Stakeholder: A person with an interest in the outcome of the project. Stakeholders may have functional or technical roles and may be designated as primary or secondary stakeholders. Primary stakeholders provide sign-off on functional requirement specification documents.
Sponsoring Team or Department: The intended owner of the tool that is the outcome of the project. This group will typically own most of the data involved in the work.
Project Lead: The functional project lead acts as the subject matter expert and is responsible for leading project meetings, managing functional testing and signing off on any design documents or change requests. A technical project lead is usually a developer but in some cases may also be a business analyst or project manager.
Testing Team: Testing teams can include stakeholders and end users. The testing team is responsible for making sure that the end product meets all the requirements.
Functional Team Member: This person is responsible for ensuring completion of functional tasks, such as day-to-day operations and procedures, documentation, training and testing. Functional team members can also be stakeholders.
Business Analyst: Business analysts are responsible for defining detailed project requirements and working with stakeholders and functional teams to access and analyze needs.
Project Manager: A project manager oversees the overall progres of the project, including providing guidance on resource allocation, the scope of the project and work assignments.
Located on the 3rd Floor, Lemieux Library
Open Monday – Friday, 8am to 6pm
Remote & Self-Service
The Self-Service Portal has an easy-to-search knowledge base, and you can open a support ticket based on your specific request. You can also view the status of your tickets.
Servicedesk@seattleu.edu or (206) 296-5571
Monday – Friday, 7:30am to 7pm
Saturday – Sunday, 9am to 4pm
Visit the IT Services website for quick start guides, download links, and more.