Campus Phone Services

Remote Phone Services

ITS has a variety of phone services for employees working off campus. Please refer to the table below to determine which solution best suits your needs.

I want to...Solutions AvailableHow to Request
Forward calls to another SeattleU number

Forward

Follow the instructions in the Support Article
Forward calls to my mobile phone or non-SU phone JIRA Wiki Pages Follow the instructions in the Wiki Article
Calls to my desk phone ring simultaneously on my mobile phone   Phone Support Form
Make calls and receive calls on my mobile phone using my SeattleU number (single phone lines only) Cisco Jabber

Follow the Jabber instructions on the Softphones page
Make calls and receive calls on my personal or SU-owned computer using my SeattleU number (single phone lines only) Cisco Jabber  Follow the Jabber instructions on the  
Make calls and receive calls on my personal or SU-owned computer using my SeattleU number plus additional numbers such as a department main line (up to 4 lines total)

Cisco IP Communicator (requires )

 Phone Support Form

Use the Phone Support Form to create a ticket directly with our staff for one of the following support needs: ​

  • Reconfigure a phone and voicemail for a different user (Managers should be submitting this request prior to a new employee arriving)​
  • My phone or voicemail isn’t working as expected​
  • Request a conference phone​
  • Request an additional phone​
  • Request assistance with Softphones

If you are moving to a different space on campus, please fill out the Device Relocation Request​.

Basic Phone Features 

Select your phone to learn more about its buttons and functions:

To Change Your Phone Greeting

  1. Call 206-296-2222 from off-campus or 2222 from a SeattleU phone
  2. When prompted to enter your ID enter your 4-digit phone extension
  3. When prompted to enter your PIN enter your 4 or 5-digit PIN
  4. Press 4 for Setup Options
  5. To change your Greeting press 1 and follow the prompts

Advanced Features

ITS provides campus phone services to Seattle University. ITS does not support mobile phones. University mobile phones are ordered, provided, and supported through the Campus Store. Please contact them at 206-325-6002 for assistance.

Contact the Service Desk

Service Desk

Located on the 3rd Floor, Lemieux Library

Open Monday – Friday, 8am to 6pm

 

Remote & Self-Service

The Self-Service Portal has an easy-to-search knowledge base, and you can open a support ticket based on your specific request.  You can also view the status of your tickets.

 

Servicedesk@seattleu.edu or (206) 296-5571

Monday – Friday, 7:30am to 7pm

Saturday – Sunday, 9am to 4pm

 

Visit the IT Services website for quick start guides, download links, and more.