Multi-Factor Authentication

Multi-Factor Authentication or MFA is part of a broader effort to increase SeattleU cybersecurity readiness to provide additional protection to university systems and applications used campus-wide. This will significantly reduce the likelihood of an outside-party gaining access to internal systems or compromising accounts by requiring an additional authentication step at the time of login. 

What is MFA? 

MFA uses a known secondary device (your cell phone) to verify your Seattle University account credentials when accessing the systems used to perform work-related tasks e.g., Colleague, SU email and more. It prevents anyone but you from accessing your account, even if they know your password. 

MFA is Required When Using the VPN

Currently, anyone using GlobalProtectVPN are required to register and authenticate through using MFA. When you log in for the first time, you will be prompted for additional security information and walked through the MFA registration process. Re-authentication for GlobalProtectVPN through your preferred authentication method will be required every 7 days.

To learn more, watch the video below or visit our Frequently Asked Questions page.





Contact the Service Desk

Service Desk

Located on the 3rd Floor, Lemieux Library

Open Monday – Friday, 8am to 6pm


Remote & Self-Service

The Self-Service Portal has an easy-to-search knowledge base, and you can open a support ticket based on your specific request.  You can also view the status of your tickets. or (206) 296-5571

Monday – Friday, 7:30am to 7pm

Saturday – Sunday, 9am to 4pm


Visit the IT Services website for quick start guides, download links, and more.