Seattle University is closely monitoring the spread of coronavirus (COVID-19). See the latest updates and other resources on the coronavirus page.
IT Services provides a number of tools that enable SU students, faculty, and staff to continue to be productive while working remotely during the COVID19 pandemic.
Get started by reviewing the resources outlined below. There are many tools and methods to connect with colleagues and students remotely, but we encourage you to use the tools you know and need to keep your work going.
Students, faculty, and staff with laptops or personal home computers should verify that they are setup to work remotely by testing their ability to access Seattle University resources. Be prepared by doing the following:
Check Your Equipment - ensure you have the proper equipment to support working remotely (see examples below).
Test Your Internet – ensure you have broadband access to connect to the Internet.
Test Your Access - verify and test that you can access your email and documents online; communicate with colleagues; and host or participate in online meetings.
Update and Share Contact Information - Use the Directory Update Form to update your on-campus phone number. This will be necessary to set up call-forwarding and Jabber, our softphone solution.
Review Online Security at Home – ensure your home network and any personal computers are set to protect you and SeattleU.
If you are a faculty or staff member with specialized roles and responsibilities and think you have different needs, please consult with your department to determine their expectations for working remotely. If you feel you do not have the proper equipment to support working remotely, please discuss with your supervisor.
Prepare Your Computer and Software
Using a SeattleU owned & managed laptop
Check the software on your device; you should already have most of what you need to do your work remotely.
Using a personal laptop/desktop
Check what software you need to do your work and install any software that is not on your machine that is required (see link below to find available software).
Finding Available Software
Faculty and staff who want to use the new GlobalProtect VPN need to set up Multi-Factor Authentication (MFA) for their mobile phone to access the network and access administrative applications or data.
Follow the steps outlined on our Multi-Factor Authentication website to enroll in MFA.
A VPN (Virtual Private Network) is a service available to faculty and staff that allows you to make a secure remote access connection to an organization’s network. SeattleU currently has two VPN options: Cisco’s AnyConnect application or the new GlobalProtect application.
Use the VPN: If you use shared drives (i.e. T and P Drives), Colleague, RDP to your desktop computer on campus, access servers on campus, access InformSU SSRS reports, or use the EMS desktop application, you will need to download and use the VPN.
VPN not needed: If you generally only use SeattleU online services i.e. Canvas, EngageSU, ProcureSU, Office 365 (including Outlook, Teams, SharePoint, & OneDrive), Zoom, EMS web application, and SUOnline, you do not need the VPN to access remotely.
Students, faculty, and staff can use a web browser to access a standard SU desktop, including applications for classwork and productivity as well as the T drive, P drive, and Colleague. The VDI can be accessed at desktop.seattleu.edu.
Current limitation: 500 concurrent licenses distributed across different use cases.
There is a suite of tools to enable increased productivity and collaboration when working remotely.
Zoom for Video Conferencing/Teaching Online
Zoom is a virtual meeting application that includes videoconferencing, screen sharing, and recording. It can also be used for conference calls. All faculty and staff are entitled to Zoom Pro licenses. Log into the SU Zoom portal with your SU credentials. There are instructions on the Zoom website as well as a LinkedIn Learning course called “Learning Zoom.” Zoom is now integrated with Canvas and available via the Course Menu. For information regarding Zoombombing and how you can protect your meetings, please read this "Best Practices" article from CDLI.
NOTE: You need to login using single sign-on with your SeattleU credentials to access Zoom through the SeattleU instance.
Teams is a communication and collaboration platform that includes chat, video meetings, and file storage. There is a Team associated with any Microsoft Group that you belong to (this may include departments, teams, classes, and cross-campus working groups). Training sessions are offered daily through Microsoft.
SeattleU provides Microsoft Office 365 as a tool for accessing your email and calendar online.
More details are available on our Email & Calendar website.
When you are away from the office, there are several options for accessing your calls and voicemail.
NOTE: Please use the Directory Update Form to keep your campus phone number up to date.
|I want to...||Solutions Available||How to Request|
|Forward calls to another SeattleU number||Follow the instructions in the Support Article|
|Forward calls to my mobile phone or non-SU phone||Cisco Self Care Portal||Follow the instructions in the Support Article|
|Calls to my desk phone ring simultaneously on my mobile phone||Single Number Reach||Phone Support Form|
|Make calls and receive calls on my mobile phone using my SeattleU number (single phone lines only)||Cisco Jabber||
Follow the Jabber instructions on the Softphones page
|Make calls and receive calls on my personal or SU-owned computer using my SeattleU number (single phone lines only)||Cisco Jabber||Follow the Jabber instructions on the|
|Make calls and receive calls on my personal or SU-owned computer using my SeattleU number plus additional numbers such as a department main line (up to 4 lines total)||Phone Support Form|
|Access my voicemail remotely||
Voicemail messages are sent to your email inbox.
|If you believe you are missing this functionality, fill out the Phone Support Form.|
SeattleU provides Microsoft OneDrive for faculty, staff, and students as the recommended tool for secure storage and sharing of SeattleU data and documents. You need to login using your SeattleU credentials to access this tool.
When you save your files in the cloud using OneDrive, you can always access the latest version of your files no matter where you’re located as long as you’re connected to the internet.
In addition to OneDrive, each university department and office is provided with a unique, secure T (“Team”) Drive. Access permissions to a department's team folders are managed by a T: Drive folder manager, usually a person within that department. Any SU faculty, staff, or student can be granted access to a department's team folders by that folder’s T: Drive manager.
NOTE: A VDI session or VPN connection is necessary to access the T and P drives. For personal computers, you will need to map the network drives.
Students, faculty, and staff can now install Adobe Creative Cloud on a personal device utilizing free licenses from Adobe that are valid through July 6. Note: users will not have access to documents stored in the cloud after July 31; we recommend you store documents on OneDrive. These temporary Adobe CC licenses will be available for use on multiple devices. Step by step instructions have been provided by Adobe.
Mac users need to use OS 10.13 to download Adobe CC under this license.