Computer Refresh Program FAQ

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What is the Computer Refresh Program?

The Computer Refresh Program (CRP) ensures the efficient replacement of the computers used in our classrooms, computer labs, public spaces and offices. The goal of this initiative is to provide Seattle University students, faculty and staff with current and reliable technological tools for their work and studies.

Do I need to sign up?

Nope, you are already on our list.

What is the technician doing in this process?

Your older machine will be replaced with a new and improved model with Windows 10 (PCs) or Sierra (Macs). Your documents, files, and archives will be copied onto your new one. Finally, any special programs (ex. iTunes, ImageNow, Raiser's Edge, etc) will be installed on your new machine.

How long does it take to replace my computer?

All replacements will take place overnight so your work day will not be interrupted. The only thing we ask is that you log in to all your authentication required accounts on your new machine. This should take 25 minutes at most. 

What data gets transferred?

Everything related to your profile, including your Desktop, Favorites, Documents, Outlook archives, and the contents of your C: drive.

Does CRP include Monitors/Docking Stations?

No. We only supply the computer desktop or laptop. All extra peripherals must be purchased through your department. Please email Technical Purchasing at for further pricing and quotes.

Note: A mouse and keyboard are provided for new desktops.

My computer keeps crashing. Can I be bumped up on the list?

Yes of course! But only if this is causing a work stoppage for you. If your computer consistently freezes and crashes while in the middle of work, then we can expedite the process.

Can I keep my old computer and be skipped for this round of CRP?

Only by department head or dean approval. Otherwise, no. To ensure that our inventory is accurate and up-to-date, we try to replace each computer one for one. You cannot keep your old system nor can you be skipped in CRP without dean or department head approval. You may be delayed. However, if you choose to delay then when we reach the end of our CRP list, everyone who delayed will have their systems upgraded.

Can I still keep my old system even after you update my computer?

No. We do not allow users to keep their old systems. We do a one-for-one swap. This ensures that we are keeping our promise of keeping excellent equipment on campus for your use. 

What operating system will I be receiving on the new computer?

For PCs, we install Windows 10. For Macs, they come with Sierra. 

What if my new computer is so amazing that I want to send you all a cake or a thank you?

Thank you so much for being so sweet! Send positive feedback to the Help Desk directly at or you will also have the chance to fill out a survey when your ticket is closed! 

If you have further questions, please don't hesitate to contact the Help Desk.