Computer Refresh

The Computer Refresh Program (CRP) has updated the overall philosophy behind this program:

  • CRP coordinators can now order devices on an as-needed basis throughout the year
  • Inventory will be purchased ahead of time and kept on hand to reduce the time it takes to deploy new computers
  • Funding is tracked via division order sheets and will reset at the end of the fiscal year
  • Only certain devices are eligible for CRP funding, other device requests will be reviewed through our exception process.  (Reasoning can be found on our FAQ page)

Computers with the following should be considered first for CRP funding:

Required replacement  

  • Devices running Windows 7  

Recommended replacement 

  • Any computer you have been advised should be replaced due to performance, security, or wear issues
  • Any computer older than four years 

Contact the Service Desk

Service Desk

Located on the 3rd Floor, Lemieux Library

Open Monday – Friday, 8am to 6pm


Remote & Self-Service

The Self-Service Portal has an easy-to-search knowledge base, and you can open a support ticket based on your specific request.  You can also view the status of your tickets. or (206) 296-5571

Monday – Friday, 7:30am to 7pm

Saturday – Sunday, 9am to 4pm


Visit the IT Services website for quick start guides, download links, and more.