News & Updates

TimelyCare: A New Telehealth Service for Students

Seattle University now offers 24/7 medical and mental telehealth for students!

Written by James Willette, Ph.D.
March 28, 2022

This message was originally sent to all students on March 28, 2022 via SU Today

Dear Redhawks: 

Seattle University now offers 24/7 medical and mental telehealth for students! 

We are excited to announce a new telehealth resource available to all students starting today. Seattle University has partnered with TimelyCare to offer students 24/7 access to virtual medical and mental healthcare from anywhere in the United States. This exciting new service, funded by the student wellness fee, provides a great supplement to our existing on-campus health and wellness services with no out-of-pocket cost or insurance requirement. 

Services available through TimelyCare include:

  • Medical: 24/7, on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more.
  • Scheduled Medical: scheduled options to speak to a medical provider.
  • TalkNow: 24/7, on-demand access to a mental health professional to talk about anything at any time.
  • Scheduled Counseling: scheduled options to speak to a licensed counselor (up to 12 visits per year).
  • Health Coaching: resources to help students adopt healthier lifestyle behaviors related to sleep issues, nutrition, weight management and more.
  • Psychiatry: services provided by referral from an on-campus medical or mental healthcare provider.
  • Group Sessions: Weekly Guided Meditation and Yoga Group Sessions, plus specialized discussions throughout the year. 

Whether you're under the weather, anxious, or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any web-enabled device. Licensed providers are available to offer medical and mental health support via phone or secure video visits. Check out the FAQs below to learn more. 


  1. How can students access TimelyCare?
  2. Students can go to to register with their name and Seattle University email address. Students can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States. 
  1. Who can use TimelyCare?
  2. Any Seattle University student. 
  1. How much does a visit cost?
  2. Nothing! TimelyCare services are available with no out-of-pocket cost or insurance requirements for all Seattle University students. 

You can learn more about TimelyCare on our website at If you have any questions please contact


James Willette, Ph.D.
Associate Provost & Dean of Students