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Seattle University

Answer Me This

What's going on with the Help Desk and campus card services?

September 19, 2017

This week the Help Desk will move out of its long-time home in Engineering to make way for College of Science and Engineering project rooms. The Help Desk staff and student workers will move to 1313 Columbia, where they will join the main ITS offices. This will allow the Help Desk to work more closely with other ITS teams and provide better support to the campus. The co-location also enabled ITS to move forward with a restructuring to the FY18 budget. 

The majority of Help Desk walk-up services has been related to new and replacement campus cards. That service has now moved to SUperCopy in PAVL 010, open Monday-Friday from 8 a.m. to 5 p.m. The Help Desk’s last day in Engineering 302 is Wednesday, September 20. The Help Desk will continue to offer technology support: please call (206) 296-5571 or e-mail helpdesk@seattleu.edu. After-hours support and rollover support during busy periods will continue to be provided by the Ellucian off-site Help Desk. 

There will no longer be a walk-up Help Desk service, so if you would normally stop by the Help Desk, please call and our technicians will work with you to meet your request. If you have any questions, please contact Alex Stoffel at 296-5401 or stoffela@seattleu.edu.