Q: I recently completed my annual performance appraisal and one of my goals was to complete a customer service skills workshop. Where can I find a program that meets my needs?
A: The Office of Human Resources is offering several learning opportunities this fall:
Communication Skills for Service Excellence
This 3-hour workshop focuses on honing communication skills to provide excellent service, avoid and manage problems, and constructively handle emotionally charged situations. Open to all faculty and staff, the session is designed as an interactive learning experience, providing a wonderful opportunity to engage with colleagues across campus.
Session dates: Aug. 20 and 24, and Oct. 6.
Effective Coaching Skills for Supervisors
A half-day workshop focused on the use of constructive feedback and coaching skills to guide individuals in reaching desired outcomes. This interactive experience provides the opportunity to connect with colleagues, and to learn from and with each other. Open to all faculty and staff in supervisory/leadership positions.
Session dates: Sept. 21, Oct. 14 and Nov. 16.
REGISTER: For more information and to sign up for a workshop, visit HR Professional Development.
Q: What happened to the water in the Connolly Center's East Pool?
A: Cal Ihler, assistant director of facilities operations and maintenance, wrote on Aug. 5:
"The East Pool has been drained so scaffolding can be installed for a renovation. New energy efficient lighting will be installed and walls and ceilings are being cleaned, repaired and painted. Some signage improvements are also included. The pool is expected to be back in operation by September 6. The West Pool was reopened August 2. The timing was such that we were able to reuse most of the water from the East Pool for filling the West Pool. As part of the renovation both pools will be in conformance with the Virginia Graeme Baker Pool and Spa Safety Act; its purpose is to enhance the safety of the pool users."