Jennifer Richards

Richards, Jennifer

Job Title: Executive Director, Human Resources
Company: Virginia Mason Medical Center
Industry: Healthcare
Mentor Since: Fall 2019
Will Mentor: Graduate Students, Undergrad Students

Job Description

The Executive Director of Human Resources is responsible for strategically advancing Human Resources and organizational initiatives, programs and practices to build and nurture an engaging work environment for all team members to thrive and do their best work from hire to retire. Principal accountabilities include: -Develops and implements multi-year Human Resources strategies in alignment with VM’s strategic plan and business priorities. Works collaboratively with internal and external partners to provide vision, leadership, direction, oversight and support of all HR processes. -Promotes delivery of HR services at the best possible levels of cost effectiveness and stakeholder satisfaction using lean principles and tools. -Oversees all leadership development programs and strategies, ensuring integration with other business strategies. -Develops, implements, and monitors adherence to relevant policies and standard processes for areas of responsibility to support innovative, cost effective and highly differentiated delivery of products and services. -Builds and develops effective leaders and team members for all areas of responsibility which demonstrates progressively stronger capacity to exceed desired operational, financial and quality goals.

Company Description

Virginia Mason Health System is a 501 (c) (3) tax-exempt nonprofit corporation that includes Virginia Mason Foundation and functions primarily as a parent company for Virginia Mason Medical Center, Benaroya Research Institute at Virginia Mason and Virginia Mason Memorial (also known as Yakima Valley Memorial Hospital Association). Gary S. Kaplan, MD, is Chairman and CEO of Virginia Mason Health System. Virginia Mason Medical Center includes the Virginia Mason Hospital in Seattle, Bailey-Boushay House in Seattle and a regional network of outpatient medical facilities in Bainbridge Island, Bellevue, Edmonds, Federal Way, Issaquah, Kirkland, Lynnwood and Seattle (downtown and University Village). Virginia Mason’s main campus in the First Hill neighborhood of Seattle is referred to as Virginia Mason Hospital and Seattle Medical Center. Virginia Mason includes: Physicians - Virginia Mason Medical Center includes a multispecialty group practice of more than 470 physicians employed by the organization, offering primary care and a broad range of specialty care. Hospitals - Virginia Mason operates an acute care hospital in Seattle, licensed for 336 beds, which includes one of the region's busiest emergency departments, and a 226-bed hospital in Yakima, Wash. Clinics - The health system includes a network of clinics in the central Puget Sound region and the Yakima area. Research - Scientists at Benaroya Research Institute seek new treatments for autoimmune diseases like type 1 diabetes, rheumatoid arthritis, multiple sclerosis and lupus. AIDS Care - Bailey-Boushay House serves patients with HIV/AIDS and those who need end-of-life care for cancer, Huntington’s disease, ALS and other conditions. Philanthropy - Virginia Mason Foundation is the fund-raising division of the health system and operates with a volunteer board of directors. Transforming Health Care - Virginia Mason Institute provides education, training and executive coaching in the Virginia Mason management method — the Virginia Mason Production System — to other organizations and health care providers. Collaboration - Virginia Mason works cooperatively with other health care organizations in the region and has a clinical partnership and strategic affiliation with CHI Franciscan Health. Virginia Mason’s main campus in the First Hill neighborhood of Seattle is referred to as Virginia Mason Hospital and Seattle Medical Center.

Employment History

2000 - 2019 Virginia Mason Medical Center
1999 Voicestream Wireless (now T-Mobile)
1995-1998 Insulate Windows (now CertainTeed)


Seattle University, 2000, MBA
Central Washington University, 1995 BS - Business Administration

Mentoring Objectives & Scope

Willing to share my experiences, help make connections, and to provide thought-provoking questions as the student considers his/her next steps.

When and where do you hold meetings with your students?

M-F preferably, I can meet at/near Seattle U as I work close by.