Job Title: Vice President, Global Operations
Mentor Since: Fall 2016
Will Mentor: Graduate Students
Lead worldwide operations for OpenMarket. Established and oversee key departments including Customer Success, Consulting, Enterprise Applications, Portfolio Management, Mobile Messaging Operations, Technical Operations, Development Operations, and Information Security and Privacy.
OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments that count. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession.
Director, Worldwide Customer Technical Support Programs & Operations Tableau Software Jan 2016 – Mar 2018
Built and directed a global team of Leaders and Program Managers to develop, execute and evaluate enterprise Technical Success programs and services for Tableau’s customers. Senior Manager, Elite and Strategic Support Tableau Software Dec 2012 – Aug 2015
Built a Technical Customer Success team from the ground up to deliver services to Enterprise Customers. Manager, Web and Mobile Engineering Starbucks Coffee Company 2009 – 2012
Worked in partnership with senior management and business teams to guarantee compliance and understanding of the technology needs of the customers and to ensure alignment with the organizational strategies. Program Manager, IT Incident Management Starbucks Coffee Company 2007 – 2008
Responsible for establishing Incident Management processes to build an internal portal that provided centralized support and a strong knowledge management system. Manager, Training and Support Waggener Edstrom Worldwide Aug 2000 – Mar 2007
Responsible for driving the strategy, assessment, curriculum design and implementation of training programs to support the training needs of all users throughout Waggener Edstrom.
Master of Business Administration (MBA)
Master of Arts, Social Science (MA)
West Chester University
Bachelors, Education (BA)
Mentoring Objectives & Scope
I have a long history of successfully mentoring and developing others within and outside of the teams I have led.
I can provide guidance and direction based on my experiences and your stated career objectives.
When and where do you hold meetings with your students?
OpenMarket 2211 Elliott Avenue, Suite 500, Seattle, WA
I am looking forward to meeting you and supporting you!