Job Title: Sr. Director, Customer Support
Company: DocuSign
Industry: Software / High Tech
Mentor Since: Fall 2016
Will Mentor: Graduate Students, Bridge MBA Students
profile

Job Description

Manage a number of enablement functions within the Global Customer Support Organization including Tools and Systems, Self-Service Offerings (Web Support), Content Management, Policies & Procedures, and Program Management.

Company Description

DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital.

Employment History

*DocuSign 2014 - Present
*Outerwall (Coinstar/Redbox) 2012 - 2014
*T-Mobile 2004 - 2012
*Caleb Consulting Group (Financial Services) 1998 - 2004
*Sterling Savings Bank (Now Umpqua Bank) 1996 - 1998

Education

*MBA - Seattle University 2007
*BA, Business Administration - University of Washington, Bothell 1999

Mentoring Objectives & Scope

Career development and growth, interview preparation, business case development/presentation, suggestions for optimal course-work and job experience. 

When and where do you hold meetings with your students?

Weekday afternoons/early evening in downtown Seattle or on-campus.

Additional Information

Lifelong Seattle-area resident.  Enjoy hiking, travelling, and the outdoors.