Job Title: Sr. Director, Success Operations
Industry: Software / High Tech
Mentor Since: Fall 2016
Will Mentor: Graduate Students
Lead Success & Support Operations to scale and grow in meeting customer needs. Areas of focus include Program/Product/Project Management, Capacity Planning & Forecasting, Website & Technology Management, Training & Content Management, and Process & Procedures.
Outreach frees sales teams to focus on engagement. https://www.outreach.io/product
*Outreach 2020 - Present
*DocuSign 2014 - 2020
*Outerwall (Coinstar/Redbox) 2012 - 2014
*T-Mobile 2004 - 2012
*Caleb Consulting Group (Financial Services) 1998 - 2004
*Sterling Savings Bank (Now Umpqua Bank) 1996 - 1998
*MBA - Seattle University 2007
*BA, Business Administration - University of Washington, Bothell 1999
Mentoring Objectives & Scope
Career coaching, interview preparation and job-search, LinkedIn and resume optimization.
When and where do you hold meetings with your students?
Weekday afternoons/early evening in downtown Seattle or on-campus.
Lifelong Seattle-area resident. Enjoy hiking, travelling, and the outdoors.