Job Title: Sr. Director, Support & Success Operations
Industry: Software / High Tech
Mentor Since: Fall 2016
Will Mentor: Graduate Students
Lead "Ops" functions to enable the global support team to serve our Customers. Areas of focus include Program Management, Capacity Planning & Forecasting, and Website & Technology Management.
With the most B2B buyer-seller interaction data in the world and significant investments in proprietary AI technologies to translate sales data into intelligence, Outreach helps revenue organizations automate sales engagement and act on revenue intelligence to improve their efficiency, predictability, and growth.
*Outreach 2020 - Present
*DocuSign 2014 - 2020
*Redbox (FKA Coinstar) 2012 - 2014
*T-Mobile 2004 - 2012
*LPL Financial 1998 - 2004
*Sterling Savings Bank (Now Umpqua Bank) 1996 - 1998
*MBA - Seattle University 2007
*BA, Business Administration - University of Washington, Bothell 1999
Mentoring Objectives & Scope
Career coaching, interview preparation and job-search, LinkedIn and resume optimization.
When and where do you hold meetings with your students?
Weekday afternoons/early evening in downtown Seattle or on-campus.
Lifelong Seattle-area resident. Enjoy hiking, travelling, and the outdoors.