Job Title: Sr. Director, Customer Support
Industry: Software / High Tech
Mentor Since: Fall 2016
Will Mentor: Graduate Students
Manage strategy and operations within the Global Customer Support/Success organization. Current areas of focus include Program Management, Team Leadership, Tools & Technology, Web & Self-Service, Supportability (aka Customer Experience), and Forecasting.
DocuSign - Electronically sign, prepare, act on, and manage agreements to deliver great experiences for your customers and employees.
*DocuSign 2014 - Present
*Outerwall (Coinstar/Redbox) 2012 - 2014
*T-Mobile 2004 - 2012
*Caleb Consulting Group (Financial Services) 1998 - 2004
*Sterling Savings Bank (Now Umpqua Bank) 1996 - 1998
*MBA - Seattle University 2007
*BA, Business Administration - University of Washington, Bothell 1999
Mentoring Objectives & Scope
Career coaching, interview preparation and job-search, LinkedIn and resume optimization.
When and where do you hold meetings with your students?
Weekday afternoons/early evening in downtown Seattle or on-campus.
Lifelong Seattle-area resident. Enjoy hiking, travelling, and the outdoors.