Job Title: Vice President, Global Operations
Mentor Since: Fall 2016
Will Mentor: Graduate Students
C-level executive with extensive experience in Business Operations, Enterprise Engineering and Development, and Customer Success across diverse industries. Built and scaled global teams at Tableau, Starbucks, OpenMarket and WE Communications. Board of Directors at Seattle Credit Union. Executive Sponsor of Diversity, Equity & Inclusion. Lead a 140 member worldwide organization with full P&L responsibilities.
OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments that count. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession.
VICE PRESIDENT OF OPERATIONS, OPENMARKET Mar 2018 – Present Report directly to the CEO and lead day-to-day worldwide operations for OpenMarket (an Amdocs Company). * Lead a 140 member global team distributed across 7 locations comprised of departments that deliver worldwide Customer Services and enterprise Technical Services. * Responsible for a 5 million dollar budget, and achieving 30% Y0Y revenue growth in partnership with executive peers. * Define and evolve the business strategy from project oversight to employee engagement through go-to-market activities. * Oversee key departments and functions that include: Customer Success and Consulting, Professional Services, Technical Support, Network Operations Center, Technical Operations, Enterprise Engineering, Mobile Messaging Operations, Business Operations, and Information Security and Privacy. Executive Sponsor of Diversity, Equity and Inclusion.
BOARD MEMBER, SEATTLE CREDIT UNION Dec 2018 – Present Set direction and control the mission and vision of the credit union in accordance with the federal or state credit union acts, bylaws, good business practices and other rules and regulations. * Secretary, Board of Directors | Member, Compensation Committee * Chair, Governance Committee | Former Chair, Nominations Committee
DIRECTOR, WORLDWIDE PROGRAMS AND OPERATIONS, TABLEAU Sep 2015 – Mar 2018 Built and scaled a global team to 25+ Leaders and Program Managers to develop, execute and evaluate Technical Customer Success programs and services for Tableau’s customers.
Built and directed a global team of Leaders and Program Managers to develop, execute and evaluate enterprise Technical Success programs and services for Tableau’s customers. Senior Manager, Elite and Strategic Support Tableau Software Dec 2012 – Aug 2015
Built a Technical Customer Success team from the ground up to deliver services to Enterprise Customers. Manager, Web and Mobile Engineering Starbucks Coffee Company 2009 – 2012
Worked in partnership with senior management and business teams to guarantee compliance and understanding of the technology needs of the customers and to ensure alignment with the organizational strategies. Program Manager, IT Incident Management Starbucks Coffee Company 2007 – 2008
Responsible for establishing Incident Management processes to build an internal portal that provided centralized support and a strong knowledge management system. Manager, Training and Support Waggener Edstrom Worldwide Aug 2000 – Mar 2007
Master of Business Administration (MBA)
University of Washington - Michael G. Foster School of Business
Women Board Directors Development Program
Master of Arts, Social Science (MA)
West Chester University
Bachelors, Education (BA)
Mentoring Objectives & Scope
I have a long history of successfully mentoring and developing others within and outside of the teams I have led.
I can provide guidance and direction based on my experiences and your stated career objectives.
When and where do you hold meetings with your students?
Virtually or in office
I am looking forward to meeting you and supporting you!