Client Account Management - Student Employee Position
This opportunity is a paid student employment position for highly-motivated graduate students (or exceptional juniors or seniors) to hone their relationship and account management skills, by managing a few actual relationships with neighborhood small businesses and service providers.
The CAMs will be trained and coached to provide basic business coaching and work with the businesses to connect them with existing resources. In addition, they will be making a big difference in the lives of local small business owners and Seattle’s economic development, while building their network and connections. On average, the CRMs will spend between 20 and 40 hours each month. We require that applicants commit to working at least 9 months in the position. Possibilities exist for exceptional student employees to continue beyond the 9 months.
- Gain extensive hands-on experience and skills in relationship and account management, working directly with 3-4 local businesses and one provider of business services
- Receive training in key skills, including business coaching, project management, leadership, communications, client account management, business services, strategic planning, business development, and entrepreneurship.
- Exposure to local professional services firms, banks, finance companies, community service organizations, and the City of Seattle
- Receive coaching from the IEC director and a team of local business experts & leaders.
- Build your resume, skills, and background to boost your career opportunities.
- Build your connections and network in the Seattle region and beyond.
- Receive career coaching and support throughout the program.
- Work with clients to create and meet their goals and objectives.
- Conduct regular client meetings, communicating and archiving notes and findings.
- Conduct initial needs assessment and create client’s game plan for success.
- Lead team of student volunteers to complete projects.
- Offer guidance and subject matter expertise.
- Track and report on clients’ progress towards strategic goals.
- Show up on time, prepared, and highly professional. Maintain client confidentiality.
- Participate in a cultural competency workshop and other appropriate training, as needed.
- Minimum commitment of 9 months and possibly longer (with annual review).
Skills, Knowledge, Qualifications, and Attributes
- Graduate SeattleU students or exceptional undergraduate juniors or seniors with strong interest in economic development and business development within local business communities.
- Students in all disciplines (business and non-business) are encouraged to apply.
- Strong interpersonal and communications skills. Solid demonstrable skills in MS Office.
- Project management experience preferred. Demonstrated team-building skills and experience.
- At least one year of work experience that is applicable to the internship.
- Basic understanding of small businesses is preferred.
- Reliable, organized, attention to detail, punctual/on-time, professional.
- Awareness and appreciation of diversity, including race, culture, and ethnicity.