College of Arts and Sciences
Institute of Public Service

Professional Development

  • Seattle University Service in Action Seminar Series 2013-2014

    Enhance your skills. Increase your impact.

    The Seattle University Service in Action Seminars provide public and nonprofit sector professionals with continuing education opportunities and access to current trends. Leading voices and experts from a variety of disciplines present the latest ideas and practices. 

    Please see below for information regarding seminar fees and cancellation policy. To register for a Service in Action Seminar, contact Danielle Potter at or 206-296-6143.

    Communication Skills for Effective Problem-Solving in the Workplace

    Presenter: Lee Holmer, Associate Professor, Seattle University Master of Public Administration program

    Date: Friday, May 2, 8am to 12pm

    Location: Seattle University, Student Center Room 210

    Effective workplace communication eliminates barriers and resolves problems. At the same time, it builds stronger relationships and increases productivity. This workshop will focus on developing skills that empower managers and team members to effectively solve problems and achieve high performance. Topics will include language and listening skills for communicating effectively about work and performance issues.  

    The material will be helpful to current and aspiring managers, team members, and anyone who interacts with others in the workplace 

    Seminar objectives:


    • Develop effective language skills for team and employee performance and problem-solving conversations. 
    • Develop skills for listening and responding to issues raised by others. 
    • Learn to design interpersonal conversations for maximum success. 
    • Give participants opportunities to practice applying skills and methods to personally-relevant situations.  


    Instructor Bio: Lee Holmer holds a Ph.D. in Public Policy and Management from Ohio State University, in addition to a Master of Public Administration, and a Bachelor of Arts in Economics.  

    Her published articles focus on the role of emotional development in leadership and organizational health, and on strategies for teaching leadership, team, and management skills.  Her research concerns the implications of neuroscience for teaching and learning management and leadership skills.  

    Lee has over twenty years of experience in management and consulting capacities working with state, local, and nonprofit organizations.  Her previous positions include Director of Budget and Finance for the Ohio Bureau of Employment Services, Budget Director for the Ohio Department of Development, and Manager of Planning for the City of Columbus Department of Finance.  She has provided training, organization development, and strategic planning services for a diverse group of public agencies and nonprofit organizations.  These services included a workshop on Descriptive Communications conducted for the Waste Management Corporation’s Women’s Professional Network, a seminar on Leading Learning presented to the University of Washington Management Program, team-building workshops conducted for the Jewish Federation of Greater Seattle and the Presidential Cabinet of Macedonia.  She has served as a facilitator for the Washington Governor’s Office of Head Start Collaboration, for the State of Ohio Office of Collective Bargaining, and for the Ohio Department of Education.

    Seminar Fee

    General Public: $75 (per seminar)
    SU Student/Alumni/Employee: $50 (per seminar)
    Three or more: $50 each
    Price includes a light breakfast. All proceeds benefit the MPA/MNPL scholarship fund.


    Check: Make checks payable to Seattle University Service in Action Seminars and mail to:
    Seattle University Institute of Public Service
    Attn: Danielle Potter
    901 12th Avenue
    PO Box 222000
    Seattle, WA 98122-1090

    Credit Card: We accept Visa or MasterCard payments over the phone. Please call 206.296-6143 after submitting your registration form to pay for your seminar.

    Cancellation Policy: All cancellation requests must be received 72 hours prior to the start of the seminar to receive a full refund. Late cancellations will receive no refund.