Albers School of Business and Economics


Doug Cassidy

Assistant Vice President of Operations
Pioneer Human Services/Pioneer Industries

Company Description

Since being founded in 1963, Pioneer Human Services has expanded from a single halfway house to a robust 1,300 employee non-profit organization operating a broad range of programs in more than 50 locations across Washington. We provide a Chance for Change to people overcoming the challenges of chemical dependency, mental health issues or criminal histories by offering an integrated array of housing, employment, training, reentry and treatment services, using earned revenue from our entrepreneurial business like Pioneer Industries; a 100,000 sq. ft., 225 employee, full turn-key manufacturing company providing a fully array of manufacturing services including sheet metal, precision machining, assembly services and finishing.

Job Description

• Define and recommend performance objectives within each unit of operations.
• Develop specific short and long term plans and programs, together with supporting budget requests and financial estimates.
• Review and recommend all major projects involving critical functional changes within the division.
• Identify training needs, initiate development of subordinates, and recommend effective personnel action.
• Direct the development, planning, implementation and maintenance of manufacturing, distribution, and warehouse methods for all products and associated technologies.
• Ensure that quality of products is maintained, safety procedures, state rules and company guidelines are followed.
• Maintain a high level of performance through a formal performance management system.
• Advise the VP on the health of each of the Enterprises units and ensure that gross margin targets are consistently met.

Employment History

Assistant Vice President of Operations
Pioneer Human Services, Seattle, WA
2011- present

Responsible for overall operations and profitability for a 225-employee, $24 million manufacturing business. Established strategic goals and direction; aligned process operations for maximized efficiency; developed and maintained strict budget controls; and developed, introduced, and drove aggressive lean initiatives.

Group Director, Contract Administration
Crane Aerospace & Electronics, Lynnwood, WA
2008 - 2011

Responsible for the day-to-day leadership of 3 sites and 23 direct and indirect employees representing worldwide aerospace OEM customers. Develop department vision and strategic goals with supportive employee-specific tactical goals; maintain strict contractual compliance and flow-down to OEM and Government customer requirements; provide revenue projections and market trend analysis; drive process improvements through targeted Kaizens and improvement events.

General Manager
Allied Waste Services, Bellevue, WA
2006 - 2008

Ran a 2-division business unit with combined revenue of $59 million, 167 employees, and a fleet of 135 trucks/drivers covering two counties and over 200,000 customers. Directed operations in Customer Service, Fleet Maintenance, Operations and Finance; set the strategic direction and cadence for the business, then established supporting hierarchal goals and objectives each with specific measurable impact to the business; negotiated multiple municipal contracts, local service agreements and supplier contracts; responsible for P&L, capital expenses, cash flow, accounts receivable and budgets; established operational metrics to monitor the health of the business; held quarterly all-company “state-of-the-business” meetings.

Impact Consulting, Kirkland, WA
2005 - 2006

Business focused on lean implementation, process improvement, six sigma, KanBan, and JIT. Worked directly with clients to identify the waste in their processes and implement a sustainable and lean solution focusing on three elements: an integrated approach, process-focused, sustainable and measurable results. Through this process, substantial reductions in lead-time, processing costs, physical space, and defects were realized. Provided database design, integration, and support for MRP conversion projects.

Director of Operations
Rockwell Collins, Kirkland, WA
2000 - 2006

Lead daily operations of 4 departments and 32 employees in purchasing, planning, master scheduling and warehouse operations for this custom, high volume aerospace manufacturing company. Introduced lean thinking to the site and promoted lean workshops and waste reduction Kaizens; designed strategic plans for continued growth and waste/cost reduction; served as corporate liaison and consultant for company-wide lean, Kaizen, and KanBan implementation.


Master of Science, Finance, Seattle University
Bachelor of Arts, Production & Operations Management, Western Washington University
Certified Operational Excellence Black Belt
Lean Expert

When and where do you hold meetings with your students?

On or near campus, downtown Seattle or the Eastside; weekdays, early morning or afternoon/evening.