Technology Support

Help Articles

  • Search Filter

    (30 results returned)

    • Adding a network printer to your printers in Windows 7

      Adding a network printer to your printer in Windows 7.   Click the Start Menu     . Click Devices and Printers  (new window appears) Click in Address Bar  in the white space between the right and down arrow Type New Path  (Example of a printer path: \\oitps1\prt457)  Note:  the new print
    • Clear Internet Cache in Safari

      Clear Internet Cache in Safari Click on the Safari menu Click Reset Safari Select the items to reset Click Reset Click on the Safari menu Click Reset Safari Select the items to reset Click Reset 2013-12-20
    • Clear Internet Explorer Browser Cache

      Clear Internet Explorer Browser Cache Click the Tools menu Select Internet Options Select the General tab Under Browsing history, click Delete. Click OK     Click the Tools menu Select Internet Options Select the General tab Under Browsing history, click Delete. C
    • Clear Internet Explorer Developer Cache

      Clear Internet Explorer Developer Cache Click on the Tools menu Select F12 Developer Tools In the bottom pane, select Cache Select Clear browser cache   Click on the Tools menu Select F12 Developer Tools In the bottom pane, select Cache Select Clear browser cache
    • Clear Internet Explorer Silverlight Cache

      Clear Internet Explorer Silverlight Cache Log out of your Silverlight application but when asked "Do you want to close this tab?" answer "No" Right-click anywhere on the Silverlight part of the application window and you will receive the Silverlight UI component menu that says "Silverlight" Left-click on
    • Clear Java Cache in Mac OS X

      Clear Java Cache in Mac OS X Click on the Apple icon Click System Preferences Under Other , click on the Java In Java Control Panel under Temporary Internet Files, click on Settings Click on the Delete Files button In the Delete Files and Applications window, click OK
    • Clear Java Cache in Windows

      Clear Java Cache in WIndows Click on the Start Menu Navigate to Control Panel and click on it Click on Java Under Temporary Internet Files, click the "Settings..." button. Click OK. Click each OK until the Java Settings window is closed. Click on the Start Menu Navigate to Contro
    • Connect to a Printer on a Mac OS X Computer

      connect. This guide will walk you through adding a network printer to your Seattle University Mac computer.  In order to add a printer on a Mac OS X computer, you will need to be an administrator of your computer.     Step 1:  Open System Preferences.  Click on the Apple in the upper left corner. 
    • Connect to a Printer on a Windows 7 Computer

      Stuff. This article will walk you through adding a network printer to your printer list in Windows 7. Step 1:  Open Printers and Faxes. Click on the Start Menu  . Select Devices and Printers (Optional) If the Printers and Faxes shortcut is not in your Start Menu, open Control Panel. (Optional
    • Connect to a Printer on a Windows XP Computer

      Info This article will walk you through adding a network printer to your printer list in Windows XP. Step 1:  Open Printers and Faxes. Click on the Start Menu. Select Printers and Faxes (If it is not visible, your Start Menu may have it listed under settings.) (Optional) If the Printers and Faxe
    • Connect to Network Drives on a Mac OS X Computer

      oo This guide will walk you through connecting to your P-Drive or T-Drive on a Mac OS X computer.   (Pre-requisites):  Prior to connecting to network drives, you will need to establish a connection to the campus network. If you are currently on campus, make sure that you have a network cable plugge
    • Connect to Network Drives on a Windows XP Computer

      o Pre-requisites : Your computer must first be connected to the campus network before using network drives.  If your computer is already connected to the campus network, skip to   Step 1 .  If you are on campus, make sure that your computer is plugged in with an ethernet cable or connected to the wire
    • Connect to SU_secure Wireless

      Objective Seattle University   has deployed the wireless network   SU_secure , which has strong encryption and authentication to maintain the privacy of the university community.    Seattle University student, faculty, and staff accounts can connect to SU_secure.  Guest accounts cannot authenticate on the
    • Connect to your SU Office 365 email

      Login to your SU Office 365 email Go to http://outlook.com/seattleu.edu . Enter your username and password as seattleu\username or username@seattleu.edu. Click the "Sign In" button. Go to http://outlook.com/seattleu.edu . Enter your username and password as seattleu\username or
    • Creating a KB Article

      This guide will walk you through creating a new article for the user support knowledge base located at http://www.seattleu.edu/support/.  Log on to ektron CMS Create a new article Author a new article Publish your article and add it to the KB Collection Add your article to a taxonomy
    • Enable SU Email on a WIndows Phone

      Enable SU Email on a WIndows Phone Go to the Settings live tile and touch it. Tap" email+accounts" Tap "add an account" Tap Outlook Type in your Seattle University email address and password Tap "Sign in" Go to the Settings live tile and touch it. Tap" email+accounts" Tap "add
    • Fix 'Zoomed in' Documents in ImageNow

      Fix 'Zoomed in' Documents in ImageNow Click on the Windows Start Menu Click on Computer Navigate to C:\Program Files\ImageNow6\etc Open the inowprint.ini Delete the * in front of *[Compression] Save the document In ImageNow, open the 'zoomed in' document. Select File and Print Select th
    • Forward your SU Email to a Personal Email Address

      aoeu Email can be forwarded or redirected from your Seattle University email.  The difference between forwarding and redirecting email is that when forwarded email is received, it will be displayed with your Seattle University email address as the sender.  The email forward feature must be configured using OWA P
    • General IMAP/SMTP Email Setup

      Add SU IMAP/SMTP Email to a mobile device or email application.    IMAP/Incoming Settings When prompted for the server address, type in owa.seattleu.edu. When prompted for the port number, type in 993. If prompted for SSL required, select Yes.  SMTP/Outoing Settings When prompted for t
    • General Smartphone Email Settings

      General Smartphone Email Settings When prompted for Account type, select "Microsoft Exchange" or "Exchange ActiveSync" When prompted for Email address, type in username@seattleu.edu (where username = your specific username, for example smithj) When prompted for Password, type your current SU email pa
    • Install non-App Store Software on a Mac

      Install non-App Store Software on a Mac Click on the Apple Click on System Preferences Click on Security & Privacy On the General Tab, click the Lock. If prompted, enter your username and password. Under "Allow applications downloaded from:", click Anywhere. Click on the Apple
    • Install VPN on a Windows XP Computer

      otes. The   Cisco AnyConnect VPN Client  is used to establish a connection between the computer you are using and the campus network.  This is only required when trying to use services such as Email, Network Drives, or Remote Desktop when off campus.  For more information, please visit our article on   What
    • Mac OS X and Java 7

      Install Java 7 on Mac OS X Download the installer file from the Java website . Double-click the .dmg file Double-click on the picture of the package to start the install. Click Continue . Click the Install button. Click Close . Download the installer file from the Java we
    • Panopto Login

      Log on to the Panopto website while on campus. 1.) Open Internet Explorer, Safari, or Firefox. 2.) In the address line, type oitpan1.seattleu.edu and press enter. 3.) Select "seattleu.edu" from the "Log in using"  drop-down menu. 4.) In the Username and password fields, type in your Seattle Univer
    • Reset your SU password

      Quick Steps. For security purposes, Seattle University network passwords expire 90 days from the time that they are set.  If you are sure that your password is correct, but cannot logon to SU services such as web mail or SU Online, then your password is likely expired.    NOTE: OIT will never ask you for your c
    • Unable to edit checked out content in Ektron

      If you are unable to edit a piece of content in Ektron that you were able to edit before, it's likely that it is checked out to someone else. To verify Login to the workarea by visiting https://www.seattleu.edu/login Navigate to the folder where the content lives View the checked out by column, if it say
    • Update Java on a Mac

      Update Java on a Mac Click the Apple Click System Preferences Click on Java Click on the Update tab Click the "Update Now" button Click Install Update Click on Install and Relaunch Click the Apple Click System Preferences Click on Java Click on the Update tab Click th
    • Use VPN on a Mac OS X Computer

      ob If you are off campus and need access to email or network drives (T- or P-Drives), you will first need to install and connect to the VPN.  The VPN is only needed for accessing email, network drives, or remote desktop from off campus.  All Seattle University laptops should have the   Cisco AnyConnect VPN Cli
    • User Account Lockout

      What to do when your SU account locks out Quick notes: • Your SU account will auto-lock after 6 failed attempts, and auto-unlock after 30 minutes. • Call the Help Desk (206-296-5571) to have your account unlocked. • Keep track of where you store your SU account credentials.  Popular locations include workstations; mobile phones; personal laptops; iPads. • When you change your SU account password (and you must – every 90 days – no exceptions) be sure to change it on each device that stores your SU account. Detailed Information My SU account is locked out. What does that mean? Your Seattle University account (username@seattleu.edu) provides access to SU email, SUonline, Canvas, campus wireless, and many other useful resources.  Your SU account is your online SU identity, and should be – must be – kept safe. To safeguard your online identity your SU account will automatically “lock out” after six (6) failed login attempts. When your account is locked, you cannot access any system that requires your SU credentials (SU email, SUonline, campus wireless, etc). That’s… inconvenient.  What should I do? If your account is locked out, you can:  1) Call the Help Desk (206-296-5571) and ask for your account to be unlocked.  2) Wait 30 minutes, then try to log in again.  Locked accounts will auto-unlock after 30 minutes if there are no more failed logins. While you’re waiting, check all of the devices that use your SU account credentials.  Make sure they have the correct SU account information.  Popular credential locations include email and wireless access on your phone, and mapped network drives on home computers. If you’ve checked all your devices before 30 minutes is up, do something that doesn’t require your SU account.  Read a book; make a batch of brownies; or call a family member that you never have time to call. If your account is still locked out, call or visit the SU Help Desk. Why – or how – did my account lock? Once your account is locked, a “30 minute lockout window” begins.  After 30 minutes your locked account will automatically unlock without any action required on your part. Every failed login attempt resets the 30 minute lockout clock.  If your account becomes locked out, and you – or your phone – send a failed login request after 15 minutes, your account begins a new 30 minute lockout window. Speaking of your phone: modern mobile devices allow for constant & automatic connectivity to wireless networks and your email accounts.  This means your device is constantly & automatically sending connection requests.  If your device is sending incorrect login information, your account will be constantly & automatically locked out. Three popular reasons for account lock-outs are:  1) Your password expired, and you used the expired password six times to log on to your SU account.  2) You changed your password but forgot the new password.  Now you’re using the wrong password.  3) You changed your SU account password but did not change it on all of your devices; one device is sending the wrong username/password combination, and as a result you’re locked out. The first two scenarios involve you typing in bad information.  The third involves some device (usually a phone) locking your account.  How does this happen? When you add your Seattle University account to mobile & wireless devices (like configuring SU email on your smartphone – doesn’t everyone do this?) you are allowing those devices to authenticate to SU resources on your behalf.  If you do not keep your account info updated on that device – for example, if you do not update your password – then that device may generate failed logins and your account may become locked out. Your friends in OIT can occasionally identify which device or type of application is causing your lockout.  To find out more, contact the SU Help Desk.
    • Windows and Java Security

      Windows and Java Security Click on the Windows Start Menu Click on Control Panel Click on Java Click on the Security Tab Set Security Level to High or Very High Click on Edit Site List Click Add Type in https://www.seattleu.edu Click Add again to add additional websites Click OK