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    • Apple iOS - Connect to Your SU Email

      Connect your Apple iPhone, iPad, or iTouch to your Seattle University email account Navigate to the Settings icon and tap on it. Go to  Mail, Contacts Calendars Tap on Add Account Choose Exchange Enter your email address and password, and tap Next For Server ent
    • Campus Card - Deactivating Your Card

      Your Campus Card has been lost or stolen, and you need to deactivate your card. Visit https://seattleu-sp.blackboard.com/eaccounts  and log in with your Seattle University username and password. Click Deactivate Card at the bottom of the screen. Choose your
    • Campus Card - How to Log In & Add Money to Your eAccount

       To add money to your eAccount online. In your browser, go to the eAccounts home page and log in using your SU credentials https://seattleu-sp.blackboard.com/eaccounts/AnonymousHome.aspx  Select an account, enter a dollar amount and choose " Next ". Enter your payment information and ch
    • Campus Card - Make a Guest Deposit

      You would like to deposit funds to an eAccount on behalf of a Seattle University Campus Card holder. Visit  https://seattleu-sp.blackboard.com/eaccounts/ Click Make a Guest Deposit . Enter the card-holder's last name and SU ID#, and click Contribute . Choose an account, enter a deposit amount,
    • Campus Card - Money Accounts on Your Card

      Compare money accounts associated with your campus card. There are many accounts associated with your campus card. This guide is meant to help acquaint you with them. ACCOUNT TYPES Your Dining Dollars  account is the set meal plan that you have paid for through Housing and Resid
    • Cisco VPN - Install VPN for Windows

      Install the Cisco VPN on your Windows 8 computer Go to www.seattleu.edu/oit/restricted.aspx and log in with your Seattle U username and password. Click on the link for Windows 8 VPN software and download. Install the software. The Cisco AnyConnect VPN creates a connection between your
    • Cisco VPN - Install VPN on a Mac

      ob If you are off campus and need access to email or network drives (T- or P-Drives), you will first need to install and connect to the VPN.  The VPN is only needed for accessing email, network drives, or remote desktop from off campus.  All Seattle University laptops should have the   Cisco AnyConnect VPN Cli
    • Creating a KB Article

      This guide will walk you through creating a new article for the user support knowledge base located at http://www.seattleu.edu/support/.  Log on to ektron CMS Create a new article Author a new article Publish your article and add it to the KB Collection Add your article to a taxonomy
    • Find Your Computer Name

      You are using a Seattle University computer and need to find the computer name... Mac & PC: Open an internet browser and go to mypc.seattleu.edu . Use this guide for assistance if you are using a Seattle University computer, and you'd like to find your computer name.
    • General IMAP/SMTP Email Settings

      Add SU IMAP/SMTP Email to a mobile device or email application.    IMAP/Incoming Settings When prompted for the server address, type in owa.seattleu.edu. When prompted for the port number, type in 993. If prompted for SSL required, select Yes.  SMTP/Outoing Settings When prompted for t
    • General Mobile Device Email Settings

      General Smartphone Email Settings When prompted for Account type, select "Microsoft Exchange" or "Exchange ActiveSync" When prompted for Email address, type in username@seattleu.edu (where username = your specific username, for example smithj) When prompted for Password, type your current SU email pa
    • ImageNow - Connection Profile Settings

      ImageNow Connection Profile Settings On the ImageNow logon screen, click Connection Profiles and then Edit Connection Profiles. Click on Default Profile and then click Modify. Enter the following settings.  Name: Seattle University, Server ID: oitap011, Port Number: 6000 Click OK. Click OK again.
    • ImageNow - Fix 'Zoomed in' Documents in ImageNow

      Fix 'Zoomed in' Documents in ImageNow Click on the Windows Start Menu Click on Computer Navigate to C:\Program Files\ImageNow6\etc Open the inowprint.ini Delete the * in front of *[Compression] Save the document In ImageNow, open the 'zoomed in' document. Select File and Print Select th
    • Install non-App Store Software on a Mac

      Install non-App Store Software on a Mac Click on the Apple Click on System Preferences Click on Security & Privacy On the General Tab, click the Lock. If prompted, enter your username and password. Under "Allow applications downloaded from:", click Anywhere. Click on the Apple
    • Internet Explorer - Clear Internet Explorer Browser Cache

      Clear Internet Explorer Browser Cache Click the Tools menu Select Internet Options Select the General tab Under Browsing history, click Delete. Click OK     Click the Tools menu Select Internet Options Select the General tab Under Browsing history, click Delete. C
    • Internet Explorer - Clear Internet Explorer Developer Cache

      Clear Internet Explorer Developer Cache Click on the Tools menu Select F12 Developer Tools In the bottom pane, select Cache Select Clear browser cache   Click on the Tools menu Select F12 Developer Tools In the bottom pane, select Cache Select Clear browser cache
    • Java - Clear Java Cache in Mac OS X

      Clear Java Cache in Mac OS X Click on the Apple icon Click System Preferences Under Other , click on the Java In Java Control Panel under Temporary Internet Files, click on Settings Click on the Delete Files button In the Delete Files and Applications window, click OK
    • Java - Clear Java Cache in Windows

      Clear Java Cache in WIndows Click on the Start Menu Navigate to Control Panel and click on it Click on Java Under Temporary Internet Files, click the "Settings..." button. Click OK. Click each OK until the Java Settings window is closed. Click on the Start Menu Navigate to Contro
    • Java - Install Java 7 on Mac OS X

      Install Java 7 on Mac OS X Download the installer file from the Java website . Double-click the .dmg file Double-click on the picture of the package to start the install. Click Continue . Click the Install button. Click Close . Download the installer file from the Java we
    • Java - Update Java on a Mac

      Update Java on a Mac Click the Apple Click System Preferences Click on Java Click on the Update tab Click the "Update Now" button Click Install Update Click on Install and Relaunch Click the Apple Click System Preferences Click on Java Click on the Update tab Click th
    • Java - Windows and Java Security

      Windows and Java Security Click on the Windows Start Menu Click on Control Panel Click on Java Click on the Security Tab Set Security Level to High or Very High Click on Edit Site List Click Add Type in https://www.seattleu.edu Click Add again to add additional websites Click OK
    • McAfee Anti-Virus for Mac - Install

      Install McAfee Anti-Virus software on your Mac computer. Prerequisites: This installation is only authorized to work on Seattle University-owned Mac computers that are on the campus network or connected via VPN. Please ensure you have your Mac either physically on campus or connected via VPN befor
    • Microsoft Outlook - Delegate Access on a Mac

      Delegate access to your email/or calendar to someone else. In Microsoft Outlook's  Preferences , click on  Accounts , and then Advanced . Choose the Delegates tab and click the plus symbol . Find the user you'd like to add and edit their permissions.  You may need to delegate access to y
    • Microsoft Outlook - Delegate Access on a PC

      Delegate access to your email and/or calendar to someone else. In Microsoft Outlook, click File, and choose Delegates from the Account Settings drop-down menu. Click Add and find user(s) to delegate access to. Adjust the permissions settings and click OK . Yo
    • Microsoft Outlook - Find a Public Folder with a Student Access Account on a PC

      Use your Student Access account to access public folders in Microsoft Outlook 2010 Add a new account in Microsoft Outlook 2010 using your Student Access username and password. Click the folder symbol at the bottom of the left-hand pane. Navigate to your preferred public folder. St
    • Microsoft Outlook - Finding A Public Folder on a PC

        Open Microsoft Outlook  Click the folder symbol at the bottom of the lefthand pane. Click on the arrow to the left of "Public Folders" Navigate to your preferred folder.   Step 1: Open Microsoft Outlook. Step 2:  Click on the folder symbol at the bottom of the lefthand pane
    • Microsoft Outlook - How to Archive Your Emails on a PC

      Archive your emails in Microsoft Outlook 2010 Open Microsoft Outlook 2010  and go to File . Under Cleanup Tools  choose Archive . Save your archive in your  P-drive . Archiving emails will free up space in your mailbox. Archiving old emai
    • Microsoft Outlook - Send As A Public Email on a PC

      To send an email from a public email address, rather than from your personal email. Note: In order to do this, the mailbox administrator for the public folder must grant you permission. Open Microsoft Outlook 2010. Open a new email. Choose "Options" Choose "From" on the top ribbon. Click "From
    • Network Drives - Connect to network drives with a Mac

      oo This guide will walk you through connecting to your P-Drive or T-Drive on a Mac OS X computer.   (Pre-requisites):  Prior to connecting to network drives, you will need to establish a connection to the campus network. If you are currently on campus, make sure that you have a network cable plugge
    • Network Drives - Connect to network drives with Windows 7

      Open the Start Menu and choose Computer. At the top of the window click on " Map Network Drive ". In the new window select T:  from the Drive drop-down menu Type " \\OITFS2\TEAM " into the Folder box. Check the box for "Reconnect at Login". Cli
    • Network Drives - Connect to network drives with Windows XP

      o Pre-requisites : Your computer must first be connected to the campus network before using network drives.  If your computer is already connected to the campus network, skip to   Step 1 .  If you are on campus, make sure that your computer is plugged in with an ethernet cable or connected to the wire
    • Network Drives - Managing T-Drive Permissions

      Open Microsoft Outlook . Use the Address Book to find your T-Drive security group. Add or remove users . This task can only be completed by the manager of the T-drive security group. Pre-requisites: Know the name of the T-Drive security group you need to manage.  T Drive folder access is
    • Office 365 - Check to see if you have an Office 365 Account

      To access your SU Email through Office 365 online or with a mobile device Online Check to see if your account has been migrated by going to owa.seattleu.edu  and trying to log in. If you account has been migrated, go to www.outlook.com/seattleu.edu . Use your SU credentials to
    • Office 365 - Connecting to Mac Mail

      Connect Mac Mail to your Office 365 account Go to the Accounts tab in Mac Mail Preferences . If you had previously set up an SU email account, delete it. Add a new email account, enter your SU credentials, and click Continue . On the next screen enter outlook.of
    • Office 365 - Create a Student Access Account

      How to create a Student Access account, which provides students with access to public folders.  If you are a student: Check to see that you are using an Office 365 account by viewing this article . Contact your faculty/staff supervisor who controls the public folder you need access to.
    • Office 365 - Forward your SU Email to a Personal Email Address

      Forward your Seattle University emails to a personal email address in Outlook Office 365 Log into your email online and open Options . Click  connected accounts . Insert an email to forward mail to and save the settings. Incoming emails can be forwarded from your S
    • Office 365 - Logging into your email online

      Login to your SU Office 365 email Go to http://outlook.com/seattleu.edu . Enter your username and password as seattleu\username or username@seattleu.edu. Click the "Sign In" button. Go to http://outlook.com/seattleu.edu . Enter your username and password as seattleu\username or
    • Office 365 FAQ

      Learn more about Office 365 Office 365 provides Seattle University students with modern - and userful - tech services, including Seattle University email, online file storage, and access to popular Office applications like Word and Excel. And SU alumni keep their email addres
    • Outlook Web App - Find a Public Folder

      Use your Student Access Account to find public folders online in Outlook Web Access Go to owa.seattleu.edu  and log in with your Student Access username and password. Click on the Public Folders  tab on the left. Navigate to your preferred folder. Students using Of
    • Outlook Web App - Forward your SU Email to a Personal Email Address

      aoeu Email can be forwarded or redirected from your Seattle University email.  The difference between forwarding and redirecting email is that when forwarded email is received, it will be displayed with your Seattle University email address as the sender.  The email forward feature must be configured using OWA P
    • Printer - Connect to a network printer on a Mac OS X computer

      connect. This guide will walk you through adding a network printer to your Seattle University Mac computer.  In order to add a printer on a Mac OS X computer, you will need to be an administrator of your computer.     Step 1:  Open System Preferences.  Click on the Apple in the upper left corner. 
    • Printer - Connect to a network printer on a Windows 7 computer

      Adding a network printer to your printer in Windows 7.   Click the Start Menu     . Click Devices and Printers  (new window appears) Click in Address Bar  in the white space between the right and down arrow Type New Path  (Example of a printer path: \\oitps1\prt457)  Note:  the new print
    • Printer - Connect to a network printer on a Windows XP computer

      Info This article will walk you through adding a network printer to your printer list in Windows XP. Step 1:  Open Printers and Faxes. Click on the Start Menu. Select Printers and Faxes (If it is not visible, your Start Menu may have it listed under settings.) (Optional) If the Printers and Faxe
    • Reimaging 101

      Windows XP is no longer supported by Seattle University's Office of Information Technology, you're on the list to receive a new computer, but right now you're stuck with an older machine still running XP. What can you do?  If you're still running Windows XP, and a new computer is somewhere in the futu
    • Reset your SU password

      Quick Steps. For security purposes, Seattle University network passwords expire 90 days from the time that they are set.  If you are sure that your password is correct, but cannot logon to SU services such as web mail or SU Online, then your password is likely expired.    NOTE: OIT will never ask you for your c
    • Safari - Clear Internet Cache

      Clear Internet Cache in Safari Click on the Safari menu Click Reset Safari Select the items to reset Click Reset Click on the Safari menu Click Reset Safari Select the items to reset Click Reset 2013-12-20
    • Silverlight - Clear Silverlight Cache in Windows 7

      Clear Internet Explorer Silverlight Cache Log out of your Silverlight application but when asked "Do you want to close this tab?" answer "No" Right-click anywhere on the Silverlight part of the application window and you will receive the Silverlight UI component menu that says "Silverlight" Left-click on
    • SUOnline - Granting Student Provided Access

      Grant access for a designated party to limited portions of your financial and/or academic records Log into  SUOnline and go to your student menu. Select Student Provided Access , and acknowledge the FERPA information when prompted. Select or add the person you wish to grant access to and set their ac
    • Telecom - Full Voicemail Reset

      To have a full voicemailbox reset Please contact the Help Desk at x5571 or  helpdesk@seattleu.edu Provide the Help Desk with the following information First and last name of the person who will use this mailbox If there are any messages in the mailbox, do you want them retained or deleted ?
    • Telecom - Password Reset

      To reset a voicemail password Please contact the Help Desk at x5571 or helpdesk@seattleu.edu Provide the Help Desk with the extension number of the voicemail needing its password reset. Please allow 1 business day for the reset to be completed. Once completed, you will receive an email with the m
    • Telecom - Requesting New Phone

      To request a new phone Please contact the Help Desk at x5571 or helpdesk@seattleu.edu Step 1: Please Contact the OIT Help Desk at x5571 or helpdesk@seattleu.edu Step 2: Please provide answers to the following questions: Do you have a phone for this office, or do you need one from us?
    • Telecom - Requesting New Voicemail

      To acquire a new voicemail Please contact the Help Desk at helpdesk@seattleu.edu or x5571 Provide the Help Desk with following The extension number that the voicemail will be set up for The first and last name of the person who will use this mailbox Please allow 1 business day for the ne
    • Unable to edit checked out content in Ektron

      If you are unable to edit a piece of content in Ektron that you were able to edit before, it's likely that it is checked out to someone else. To verify Login to the workarea by visiting https://www.seattleu.edu/login Navigate to the folder where the content lives View the checked out by column, if it say
    • User Account Lockout

      What to do when your SU account locks out Quick notes: • Your SU account will auto-lock after 6 failed attempts, and auto-unlock after 30 minutes. • Call the Help Desk (206-296-5571) to have your account unlocked. • Keep track of where you store your SU account credentials.  Popular locations include workstations; mobile phones; personal laptops; iPads. • When you change your SU account password (and you must – every 90 days – no exceptions) be sure to change it on each device that stores your SU account. Detailed Information My SU account is locked out. What does that mean? Your Seattle University account (username@seattleu.edu) provides access to SU email, SUonline, Canvas, campus wireless, and many other useful resources.  Your SU account is your online SU identity, and should be – must be – kept safe. To safeguard your online identity your SU account will automatically “lock out” after six (6) failed login attempts. When your account is locked, you cannot access any system that requires your SU credentials (SU email, SUonline, campus wireless, etc). That’s… inconvenient.  What should I do? If your account is locked out, you can:  1) Call the Help Desk (206-296-5571) and ask for your account to be unlocked.  2) Wait 30 minutes, then try to log in again.  Locked accounts will auto-unlock after 30 minutes if there are no more failed logins. While you’re waiting, check all of the devices that use your SU account credentials.  Make sure they have the correct SU account information.  Popular credential locations include email and wireless access on your phone, and mapped network drives on home computers. If you’ve checked all your devices before 30 minutes is up, do something that doesn’t require your SU account.  Read a book; make a batch of brownies; or call a family member that you never have time to call. If your account is still locked out, call or visit the SU Help Desk. Why – or how – did my account lock? Once your account is locked, a “30 minute lockout window” begins.  After 30 minutes your locked account will automatically unlock without any action required on your part. Every failed login attempt resets the 30 minute lockout clock.  If your account becomes locked out, and you – or your phone – send a failed login request after 15 minutes, your account begins a new 30 minute lockout window. Speaking of your phone: modern mobile devices allow for constant & automatic connectivity to wireless networks and your email accounts.  This means your device is constantly & automatically sending connection requests.  If your device is sending incorrect login information, your account will be constantly & automatically locked out. Three popular reasons for account lock-outs are:  1) Your password expired, and you used the expired password six times to log on to your SU account.  2) You changed your password but forgot the new password.  Now you’re using the wrong password.  3) You changed your SU account password but did not change it on all of your devices; one device is sending the wrong username/password combination, and as a result you’re locked out. The first two scenarios involve you typing in bad information.  The third involves some device (usually a phone) locking your account.  How does this happen? When you add your Seattle University account to mobile & wireless devices (like configuring SU email on your smartphone – doesn’t everyone do this?) you are allowing those devices to authenticate to SU resources on your behalf.  If you do not keep your account info updated on that device – for example, if you do not update your password – then that device may generate failed logins and your account may become locked out. Your friends in OIT can occasionally identify which device or type of application is causing your lockout.  To find out more, contact the SU Help Desk.
    • VMware - Available Programs

      This is a complete list of programs that are available through VMware,  Seattle University's Virtual Desktop Infrastructure (VDI). The VDI can be accessed from anywhere with an internet connection and web browser. It provides students, faculty and staff with a standard lab desktop that has common software pr
    • VMware - Install and Use VMware with Mac OS X

      Download, install, and use VMware, Seattle University's virtual lab. Open your web browser and visit  seattleu.edu/oit/restricted.aspx  or click here . Enter your Seattle University username and password to log in. Click on the download called View Client for Mac OS X  a
    • VMware - Install and Use VMware with Windows 7

      Download, install, and use VMware, Seattle University's virtual lab. Open your web browser and visit https://vlab.seattleu.edu . Click to download the appropriate version of VMware for you. Install the program. Open the program and enter  vlab.seattleu.edu as the server, and you
    • What Is My Computer Model?

      Need help identifying your university computer model? Pick yours out of the line up below: Dell Optiplex 9020 Lenovo M58p Lenovo M91p Dell Optiplex 745 2014-10-03
    • Windows Phone - Set Up SU Email

      Enable SU Email on a WIndows Phone Go to the Settings live tile and touch it. Tap" email+accounts" Tap "add an account" Tap Outlook Type in your Seattle University email address and password Tap "Sign in" Go to the Settings live tile and touch it. Tap" email+accounts" Tap "add
    • Wireless Network - Connect to SU_secure

      Objective Seattle University   has deployed the wireless network   SU_secure , which has strong encryption and authentication to maintain the privacy of the university community.    Seattle University student, faculty, and staff accounts can connect to SU_secure.  Guest accounts cannot authenticate on the
    • Wireless Network - Connect to SU_secure on a Mac

      Connect to SU_secure using a Mac. In order to connect to SU_secure, you must have an active, non-guest Seattle University username and password. Guest accounts must use SU_wireless. Use your AirPort to connect to SU_secure. Enter your SU username and password , set 802.1X to Automatic . Accept the
    • Wireless Network - Connect to SU_secure on Windows 7

      Connect to SU_secure wireless network with Windows 7 or Vista Open Manage Wireless Networks . Add a network and choose to manually create a network profile. Configure the connection using the settings below under Details . Select  SU_secure in your list of wireless networks, and connect.
    • Wireless Network - Connect to SU_secure with Windows XP

      Connect to SU_secure with Windows XP. Connecting for the first time may require that you manually configure the connection. Add a new wireless network and Change advanced settings . Use the following settings to configure SU_secure: Network name (SSID): SU_secure Network Authentication: WPA2
    • Wireless Network - Connect your Android to SU_secure

      Connecting your Android phone to SU_secure may require that you manually configure the settings. Open the Settings and select Wireless & networks . Choose Wi-Fi settings , and select SU_secure . When the Connect to SU_secure screen appears, choose the following settings: EAP method: PEAP
    • Wireless Network - Connect your iPhone to SU_secure

      Connecting your iPhone to SU_secure may require manually configuring the settings using these instructions. Open the Settings and select Wi-Fi . From the menu choose Other... Tap Security and choose WPA2 Enterprise . Tap Other Network and enter SU_secure  as the Name. Enter your Seattl
    • Wireless Network - Connecting to SU_Wireless

      Connect to SU_Wireless on Seattle University's campus Select SU_Wireless as your wireless network. Open your web browser. Enter your Seattle University username and password to log in. There are currently two wireless networks at Seattle University - SU_Secure provides strong encryption and
    • Wireless Network - Windows 7 Can't Connect to SU_Secure

      If you are having trouble connecting to SU_secure with Windows 7, please try the following (details provided below) Confirm you are using the recommended settings (found here ) for your connection. Be sure your username and password is correct and working. Verify the wireless adapter is enabled.
    • Wireless Network - Windows 7 Periodically Disconnects from SU_Secure

      Perhaps you've been able to get your computer to connect to SU_secure, but it keeps disconnecting. See below for recommended troubleshooting steps: Check your Power Management profile and change your wireless adapter settings to Maximum Performance . Be sure your wireless adapter has the latest wireless