Seattle University has deployed the wireless network SU_secure, which has strong encryption and authentication to maintain the privacy of the university community. Seattle University student, faculty, and staff accounts can connect to SU_secure. Guest accounts cannot authenticate on the SU_secure, and should use SU_wireless where available. Due to multiple WiFi networks existing at Seattle University, SU_Secure must be configured manually the first time that your computer connects to it. This article shows how to do so on Microsoft Windows 7, Vista, XP, and Apple OS X.
To jump directly to the guide for your operating system, click on one of the links below:
Windows 8 [PDF]
Windows 7 and Vista
Mac OS X
Click here to download this guide in PDF format.
Step 1: Open Manage wireless networks.Click on the Start MenuClick on Control PanelOpen Network Sharing CenterOpen Manage Wireless NetworksStep 2: Configure a profile for SU_secure.In the Manage wireless networks that use (Wireless Network Connection)window, click on the Add button.In the Manually connect to a wireless network window, select Manually create a network profile.In the Manually connect to a wireless network window, enter the following options:Network Name: SU_secure Security type: WPA2-EnterpriseEncryption type: AESSelect the checkbox for Start this connection automaticallyClick Next.In the window that appears, select Change connection settings.In the SU_secure Wireless Network Properties window, select the following options:Select the check box for Connect automatically when this network is in range.Select the Security tabOn the Security tab, make sure that the following options are enabled:Security type: WPA2-EnterpriseEncryption type: AESChoose a network authentication method: Microsoft: Protected EAP (PEAP)Click on the Settings button.In the Protected EAP Properties window, select the following options:Validate server certificate should be unchecked.Enable Fast Reconnect should be unchecked.Click on the Configure button next to Secured Password (EAP-MSCHAP-v2). For University issued laptops, select Automatically use my Windows logon name and password.For Personal laptops, make sure that Automatically use my Windows logon name and password is NOT selected.Click OK.
Step 1: Open Manage wireless networks.
Step 2: Configure a profile for SU_secure.
Step 3: Connect to SU_secure.
Select the Wireless Network Connections icon in the lower right hand corner of your screen.Select SU_secure from the list and click on Connect.A window will pop up and indicate that it is attempting to connect to a SU_secure.Personally owned computers will be prompted to enter their SU network credentials when logging on to the network.Note: If you change your password at any time, you will need to revisit this step.
Have trouble connecting to SU_secure? Which of the following applies to your situation?
Windows 7 can't connect to su_secureWindows 7 periodically disconnects from WPA2 Enterprise wireless
Step 1: Confirm the key configuration parameters in the wireless profile
Compare settings in the su_secure profile to the posted configuration instructions and confirm
Step 2: Verify the Username and Password
SU_secure requires an active, non-Guest SeattleU username and password for authentication against Active Directory. If the user cannot authenticate (login) toowa.seattleu.edu or mysu.seattleu.edu from a wired connection their account might be locked or disabled and they should reset it by going to https://pwreset.seattleu.edu. Guest accounts are not allowed to use su_secure because such accounts lack the necessary group membership(s) to be fully authenticated by the wireless control system.
Step 3: Verify the wireless adapter is enabled in the operating system
Start button, Control Panel, Network and Sharing Center, Change Adapter Settings. Locate the Wireless Network Connection. Correct settings include ‘Not connected’ or the name of a wireless network. If it shows Disabled you must Enable it - right click, select Enable.
Step 4: Verify the computer can see wireless networks
Start button, Control Panel, Network and Sharing Center, Change Adapter Settings. Right-click the Wireless Network Connection and select Connect/Disconnect; the wireless networks available at that location should be displayed. Click SU_wireless then select Connect. The Wireless Network Connection should change to ‘Identifying’ then ‘seattleu.edu (Unauthenticated)’. Getting this result confirms the wireless adapter is working with an unsecured network.
Step 5: Verify all operating system updates and patches have been applied
Start button, All Programs, Windows Update. Click the Check for Updates button.
Step 6: Verify the wireless driver is the latest version
Many wireless connectivity issues are due to bugs in the wireless adapter drivers. Start button, Control Panel, Device Manager, Network Adapters, locate the Wireless adapter and record the name (example: Wireless LAN Mini-PCI Express Adapter II) , double-click it and to display the Properties window, select the Driver tab, select Driver Details and make note of the Provider and File version. Google the wireless adapter name and check that manufacturer’s support website for updated drivers. Review the Readme file for package and driver version numbers, installation instructions, and any Problem Fixes related to wireless connectivity issues. When you see references such as “Fixed an issue where wireless reconnection could not be made without rebooting after disconnection” there clearly was a problem in the previous driver version(s). Note: updates to wireless adapter driver files may require the user to re-enter security information.
Step 7: Check for applications known to conflict with WPA2/AES wireless networks
Step 8: Disable IPv6 tunnel interfaces
Microsoft recommends that you leave IPv6 enabled, even if you do not have an IPv6-enabled network. But disabling the IPv6 tunnel interfaces has resolved some wifi connectivity issues. You must be logged on to the computer as a member of the Administrators group, or your user account must be granted permissions to edit the Windows registry. Original support document is http://support.microsoft.com/kb/929852.
Step 9: When in doubt, delete the wireless profile and re-create it following instructions at www.seattleu.edu/oit/securewireless.
Step 1: Check your Power Management profile If you are having a problem with your wireless connection after resuming from hibernate or sleep, or are having intermittent connectivity issues, try to adjust your Power Management profile to change your Wireless Adapter Settings to Maximum Performance. To do this click “Change Plan Settings” next to your Power Profile, and choose “Wireless Adapter Settings” and set it to Maximum Performance. You should do this with all of your power profiles. Original support document is http://windows.microsoft.com/en-us/windows7/products/features/power-management.
Step 2: Verify the wireless driver is the latest versionMany wireless connectivity issues are due to bugs in the wireless adapter drivers. Start button, Control Panel, Device Manager, Network Adapters, locate the Wireless adapter and record the name (example: Wireless LAN Mini-PCI Express Adapter II) , double-click it and to display the Properties window, select the Driver tab, select Driver Details and make note of the Provider and File version. Google the wireless adapter name and check that manufacturer’s support website for updated drivers. Review the Readme file for package and driver version numbers, installation instructions, and any Problem Fixes related to wireless connectivity issues. When you see references such as “Fixed an issue where wireless reconnection might fail after resuming normal operation from standby/suspend state” there clearly was a problem in the previous driver version(s). Note: updates to wireless adapter driver files may require the user to re-enter security information.Informational: How to find your IPv4 Wireless Hardware (MAC) Address, option 1This procedure can be used even if the device is not currently connected to a wireless network. Click the Windows logo at the bottom left corner of the screen, enter cmd in the Search programs and files window then press Enter. A black window with white text appears. Type ipconfig /all then press Enter. Scroll to the top of the window then locate the Wireless LAN adapter Wireless Network Connection heading. The Physical Address is the IPv4 wireless hardware (MAC) address, in the form xx-xx-xx-xx-xx-xx.Informational: How to find your IPv4 Wireless Hardware (MAC) Address, option 2This procedure requires you be connected to a wireless network. Start button, Control Panel, Network and Sharing Center, Change Adapter Settings. Verify the Wireless Network Connection adapter shows a wireless network name then double-click the Wireless Network Connection adapter. Under the General tab select Details. The IPv4 Address is the wireless hardware (MAC) address, in the form xx-xx-xx-xx-xx-xx.
This part of the article will walk you through connecting to SU_secure on Windows XP. Due to multiple WiFi networks existing at Seattle University, SU_Secure must be configured manually the first time that your computer connects to it.
Step 1: Add a new wireless network.
Step 2: Configure the Wireless Network Properties.
The EAP MSCHAPv2 Properties window will appear.If you are using a Seattle University OIT-issued laptop, then the "Automatically use my Windows logon name and password..." option should be selected.If you are using a personally owned laptop, then "Automatically use my Windows logon name and password..." should NOT be selected.Click the OK button.
You can now press the OK button until all of the windows are closed. Your computer will now be able to connect to the SU_secure network.
(Optional Step): Sign in with SU credentials from a personal laptop.
This section of the article will walk you through connecting to the SU_secure wireless network using an Apple computer.
Step 1: Use your AirPort to connect to SU_secure.
Step 2: Enter your credentials.
Make sure that 802.1X is set to Automatic.
Check Remember this network.
Step 3: Accept the security certificate.
(Optional Step): Click on the AirPort icon and select SU_secure.
Type in seattleu\username and your password.
Type in seattleu\username and your password.
Last Reviewed on: 2013-12-05