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  • Reset your SU password



    Reset your Seattle University account password

    1. To reset your SU account password, visit .
    2. Be prepared to provide your old password, OR personal information including your SU ID#
    3. After changing your password, update all devices (smartphones, laptops) and applications (SU_wireless connection, Microsoft Outlook) that use your SU password.
    4. Mac users, reset your keychain password with the help of this article.

    Detail: Step by step:

    Seattle University students, faculty, and staff are provided with a single network account.  These network accounts provide access to SU applications and services, including email, Canvas, and SU Online.

    SU network accounts support two important safety features:

    1.  Passwords expire 90 days  from the time that they are set.
    2.  Accounts lock out automatically after 6 failed login attempts within 30 minutes.   After 30 minutes, your account will automatically unlock.

    If you are sure that your password is correct, but cannot log onto SU services such as web mail or SU Online, then your password is likely expired.

    NOTE: OIT will never ask you for your current password.  DO NOT respond to emails that request your current password or redirect you to a website.  These are phishing scams, and should be deleted without reading further.  Protect your online SU identity by using for SU account password changes.

    Prerequisites:  To confirm that your password is expired, attempt logging into two Seattle university websites such as:


    Step 1:  Visit  or select one of the following links to reset your password.

    Step 2a:  The " I know my password but want to change it " form will only work for passwords that are not expired.

    • Enter your SU Login Username
    • Enter your current SU password.
    • Enter a new password twice.
    • When choosing a new password, the password must be a minimum of 8 characters, contain numbers and letters, and must be different from one of your 6 previously used passwords.
    • Click  Change Password .
    Self Service Password Reset 2

    Step 2b:  When setting your password for the first time, changing a forgotten password, or changing an expired password, complete the password reset form.

    • Note: All entries are case sensitive.  Make sure that Caps Lock is off.
    • Note: The 7-digit SU Provided PIN Number is only used for new and potential students.  Leave this blank if you do not have a new student welcome letter.
    • When setting a password, it must be a minimum of 8 characters, contain numbers and letters, and cannot be one of your 6 previously used passwords. 
      Self Service Password Reset 1

    Check for typos:  If you receive an 'Identity cannot be verified' error message, make sure that you have entered the correct information in each field.  See the examples on the right hand side of the form for more information.

    • The SU Login Username should be all lower case.
    • The Last Name should start with a capital letter.
    • The First Name should start with a capital letter.
    • The 7-digit SU ID number should be 7-digits long.  If it is less, then add a zero to the front of it.
    • The 2-digit month and date of birth should start with a 0 if the month or date is a single digit.
    • Only enter the last 4 digits of your Social Security Number or SEVIS number.
    • The 7-digit SU Provided PIN number is optional and only used for new and potential students.   This is not the same as the 7-digit SU ID number .
      Step 4:  Mac users: reset your keychain password with the help of this article

    Confirm your records:  If you have checked the form for data entry mistakes, but still receive the 'Identity cannot be verified' error, contact the university to make sure that there are no typos in your records.

    • Students should contact the Office of the Registrar at  206-296-2000 (Option 3) .
    • Faculty should contact Faculty Services at  (206) 296-6142 .   
    • Staff should contact Human Resources at  (206) 296-2100 .

    Last Reviewed on: 2015-01-07