Office of Information Technology Help Desk

The following tools are available to assist you with technical questions and issues. If you cannot find what you are looking for, please contact the Help Desk.

1. Top 10 Requested Support Articles

2. Consult Self-Help Resources 

• If you are having a login or password problem, consult http://pwreset.seattleu.edu
• For help with your Desk Phone, online resources are available here.
• For CMS web editing support, consult http://www.seattleu.edu/cms/Default.aspx
• To request Datatel screen access, use https://webapps.seattleu.edu/ColleagueSecurity
• Find a resolution in the OIT Knowledge Base, which provides answers to many frequently asked questions and guides for resolving common issues. Topics covered include iPhones, mapping network drives, Microsoft Office 2007 and many other issues. To access the Knowledge Base, login here and click "View Knowledge Base" in the left-hand navigation pane.

3. Contact the Help Desk

If your issue remains unresolved after consulting the above Self-Help Resources, contact the OIT Help Desk for technical support 24 hours a day, 7 days a week, 365 days a year. There are four ways to contact the Help Desk:

• E-mail helpdesk@seattleu.edu  
• Call (206) 296-5571 or toll-free (855) 501-0858
• Launch an online chat session 
• You can submit your own help desk ticket by using the Self-Service Request Form. To get started, please log in to the Self-Service Request Form and use the same username and password as for your SU e-mail. If you are having problems logging in with your username or password, visit http://pwreset.seattleu.edu or call the Help Desk.

What Happens When I Contact the Help Desk 

The Help Desk creates a Service-Now ticket and attempts to resolve the issue. If the Help Desk is unable to resolve the problem, your ticket will be referred to the appropriate on-campus OIT staff person. 

When contacting the OIT Help Desk to report an issue with your computer, please have your computer name ready. This is available on-campus at http://mypc.

Remember: The Office of Information Technology will never ask you for your password. If you receive an e-mail requesting your password, you should not provide the information as it is safe to assume the request is a phishing scam.

System Statuses

Service Now

Log in with your network credentials to view your active support tickets or to submit a new ticket.