Self -Service Support

As a fast and easy way to resolve your problem, check out the Top 10 list below.

 Top 10 Requested Support Articles 

  1. Reset your SU password 
  2. Connect to SU_secure Wireless 
  3. Connect to a Printer on a Windows XP Computer 
  4. Connect to a Printer on a Mac OS X Computer 
  5. Install VPN on a Windows XP Computer 
  6. Use VPN on a Windows XP Computer 
  7. Use VPN on a Mac OS X Computer 
  8. Connect to Network Drives on a Windows XP Computer 
  9. Connect to Network Drives on a Mac OS X Computer 
  10. Forward your SU Email to a Personal Email Address 
    11. Last Updated: 07/25/2011

     

    If your problem is one of the Top 10, click on the link to access an article with detailed instructions on how you can resolve your own problem. 

    If your problem is not listed in the Top 10, please log-in to Service-Now to see additional support articles for a wider list of issues.

Announcements

McAfee Anti-Virus Rollout for Mac

5/10/2012

Rollout of the newest version of McAfee Anti-Virus software to Apple Mac users begins May 10 for a planned completion date of June 30. Users will have the option to self-install the software via the OIT website or have an OIT representative assist in the installation via an appointment. Users can also bring their laptop to the OIT drop-in center from May 10 to June 8.

Upcoming Maintenance

Planned Datacenter Maintenance

The next planned datacenter maintenance is scheduled for June 15th 2012.

For maintenance details, please check back soon.

System Status

System is Online There are no current network problems or outages.



Service Now

Log in with your network credentials to view your active support tickets or to submit a new ticket.

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