Self -Service Support

As a fast and easy way to resolve your problem, check out the Top 10 list below.

 Top 10 Requested Support Articles 

  1. Reset your SU password
  2. Connect to SU_secure Wireless
  3. Connect to a Printer on a Windows XP Computer
  4. Connect to a Printer on a Mac OS X Computer
  5. Virtual Private Network
  6.  Learn more about the Exchange 2010 Email Upgrade
  7. Use VPN on a Mac OS X Computer 
  8. Connect to Network Drives on a Windows XP Computer
  9. Connect to Network Drives on a Mac OS X Computer
  10. Forward your SU Email to a Personal Email Address
    11. Last Updated: 05/09/2013

     

    If your problem is one of the Top 10, click on the link to access an article with detailed instructions on how you can resolve your own problem. 

    If your problem is not listed in the Top 10, please log-in to Service-Now to see additional support articles for a wider list of issues.

Announcements

Office 365 for SU students

Fall Quarter 2013

All Seattle University student and alumni email accounts are migrating to Microsoft Office 365. Office 365 provides active SU students with free access to online data storage and web-based versions of Word and Excel. All students - including alumni - keep their SU email for life. For more info please visit http://www/oit/ServicesDetail.aspx?id=120893

Upcoming Maintenance

Planned Datacenter Maintenance: 10/11

The next planned datacenter maintenance is scheduled for Friday October 11th from 6pm - midnight.

Datacenter services - such as Exchange email, internet connectivity, and SUonline access - will be affected.  Please check back for more information.

System Status

System is UnavailableEktron CMS

We are tracking several issues with the Ektron CMS system and with web applications such as Schedule Planner and Course Description Editor. University website editing issues can be resolved by changing browser settings to allow embedded content, or enabling Compatibility View. Missing or disconnected web content items can be resolved by OIT personnel. Please contact the SU Help Desk to report faulty web content items.

Service Now

Please click here to login with your SU email address and password.