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Desktop Support

Desktop Support provides technical PC, Mac, and printer support to Seattle University faculty and staff. Desktop Support services are assigned to support cases by the OIT Help Desk.

Requesting Assistance

When initially contacting the OIT Helpdesk, please be ready with the following information:

  • Computer Name: (This may be found from typing http://mypc in the address bar of your browser while on the campus network.)
  • Computer Brand and Model:  Please let us know what type of computer you are using.  For example, a Dell Optiplex 745.
  • Please describe what is not working and then what you are trying to do.  We will ask for additional details as needed.

Technical Support

Staff and faculty computers, PC and Apple, are supported by Desktop Support. If you have a question about your computer or if you are experiencing a technical problem, please contact the OIT Help Desk or call (206) 296-5571 for assistance. If the Help Desk determines your inquiry requires Tier II escalation, you will be asked to for additional information for your support request with the OIT Help Desk. Please have the following information ready:

  • Computer name
  • What operating system you are using
  • Are you using a Mac or PC.
  • If your machine is Seattle University or personally owned.
  • If an error message appears, fully copy/paste the error message into an email sent to helpdesk@seattleu.edu

Other Resources


Browser/certificate warnings


Recent improvements to website security may generate warnings on the browser(s) you use to visit your favorite websites. Websites around the world (and at SU) are replacing older "SHA-1" certificates with newer, stronger "SHA-2" certificates. While we update SU websites, you will want to keep your internet browser up-to-date with the latest patches.

Upcoming Maintenance

October maintenance

OIT will perform Planned Systems Maintenance on Friday October 17th from 6pm - midnight.

Services (wired & wireless access) and applications (Email, SUOnline, Canvas LMS etc.) will be intermittently unavailable during maintenance. 

Everything should be working after maintenance is complete; if it's not, we will let you know vie email & this website.

System Status

System is Online There are no current network problems or outages.

Service Now

Please click here to login with your SU email address and password.