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Help Desk Customer Support

If you need IT assistance, the Office of Information Technology (OIT) Help Desk is the first tier of technical support.  The OIT Help Desk will create a ticket and attempt resolution.  In the event that resolution cannot be performed by the OIT Help Desk, the ticket will be assigned to the appropriate Tier 2 technical team. 

Requesting Assistance

You may contact the Help Desk by emailing HelpDesk@seattleu.edu or by calling 206-296-5571.

When emailing or calling the OIT Help Desk to report an issue with your computer, please have your computer name ready. This is available on-campus at http://mypc.

Related Information

In order to better serve our customers, OIT maintains a Knowledge Base located at http://kb.seattleu.edu/oit. The OIT Knowledge Base provides customers with answers to many frequently asked questions and in-depth how-to guides. The Knowledge Base is available 24 hours a day and 7 days a week to assist our customers in resolving common issues and obtaining information on the use of technical resources at Seattle University.

Important Links

Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam.


We're not "Shellshock"ed


A critical OS vulnerability - code name "Shellshock" - was announced on Sept 24th. OIT network engineers quickly applied the proper patches to SU resources, preventing Shellshock from seeing your Linux & Mac OSX devices on campus.

Upcoming Maintenance

September maintenance

OIT has completed Planned Systems Maintenance for September 2014.

Services (wired & wireless access) and applications (Email, SUOnline, Canvas LMS etc.) will be intermittently unavailable during maintenance. 

Everything should be working after maintenance is complete; if it's not, we will let you know.

Please check back soon for more details.

System Status

System is Online There are no current network problems or outages.

Service Now

Please click here to login with your SU email address and password.