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Help Desk Customer Support

If you need IT assistance, the Office of Information Technology (OIT) Help Desk is the first tier of technical support.  The OIT Help Desk will create a ticket and attempt resolution.  In the event that resolution cannot be performed by the OIT Help Desk, the ticket will be assigned to the appropriate Tier 2 technical team. 

Requesting Assistance

You may contact the Help Desk by emailing HelpDesk@seattleu.edu or by calling 206-296-5571.

When emailing or calling the OIT Help Desk to report an issue with your computer, please have your computer name ready. This is available on-campus at http://mypc.

Related Information

In order to better serve our customers, OIT maintains a Knowledge Base located at http://kb.seattleu.edu/oit. The OIT Knowledge Base provides customers with answers to many frequently asked questions and in-depth how-to guides. The Knowledge Base is available 24 hours a day and 7 days a week to assist our customers in resolving common issues and obtaining information on the use of technical resources at Seattle University.

Important Links

Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam.


Browser/certificate warnings


Recent improvements to website security may generate warnings on the browser(s) you use to visit your favorite websites. Websites around the world (and at SU) are replacing older "SHA-1" certificates with newer, stronger "SHA-2" certificates. While we update SU websites, you will want to keep your internet browser up-to-date with the latest patches.

Upcoming Maintenance

October maintenance

OIT will perform Planned Systems Maintenance on Friday October 17th from 6pm - midnight.

Services (wired & wireless access) and applications (Email, SUOnline, Canvas LMS etc.) will be intermittently unavailable during maintenance. 

Everything should be working after maintenance is complete; if it's not, we will let you know vie email & this website.

System Status

System is Online There are no current network problems or outages.

Service Now

Please click here to login with your SU email address and password.