Help Desk Customer Support
If you need IT assistance, the Office of Information Technology (OIT) Help Desk is the first tier of technical support. The OIT Help Desk will create a ticket and attempt resolution. In the event that resolution cannot be performed by the OIT Help Desk, the ticket will be assigned to the appropriate Tier 2 technical team.
You may contact the Help Desk by emailing HelpDesk@seattleu.edu or by calling 206-296-5571.
When emailing or calling the OIT Help Desk to report an issue with your computer, please have your computer name ready. This is available on-campus at http://mypc.
In order to better serve our customers, OIT maintains a Knowledge Base located at http://kb.seattleu.edu/oit. The OIT Knowledge Base provides customers with answers to many frequently asked questions and in-depth how-to guides. The Knowledge Base is available 24 hours a day and 7 days a week to assist our customers in resolving common issues and obtaining information on the use of technical resources at Seattle University.
Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam.