Help Desk Customer Support
The Office of Information Technology Help Desk is the first tier of IT support. If you need assistance, please contact the Help Desk. The Help Desk will create a ticket and attempt resolution. In the event that resolution cannot be performed by the Help Desk, the ticket will be escalated to the appropriate team. Please email firstname.lastname@example.org or call 206-296-5571.
Knowledge Base Articles
In order to better serve our customers, the Office of Information Technology maintains a Knowledge Base (KB) at http://kb.seattleu.edu/oit. This resource provides customers with answers to many frequently asked questions and in-depth how-to guides. The Knowledge Base is available 24 hours a day, 7 days a week to empower our customers with self-service resolution to many common support issues.
Some frequently accessed KB articles are:
Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam.