ImageNow / WebNow FAQ

 

Request Access

ImageNow and WebNow access are the same.  Due to licensing, the use of ImageNow is currently limited to specific Enrollment Services staff.  Faculty and academic staff currently use WebNow.

Enrollment Services Staff

Enrollment Services staff may request access for new employees or permission changes for existing employees through one of the following department representatives.

Undergraduate Admissions: Jason Moy
Graduate Admissions: Carol Waltho
Student Financial Services: Gabby Santos
Registrar: Derreck Pressley

 

Faculty and Academic Staff

Deans, faculty, and other academic staff might require access to WebNow in order to review admissions applications.  Deans, faculty, and other academic staff may request access to WebNow by contacting one of the following department representatives.  Each department representative may only approve access for their respective department's drawer.

Undergraduate Admissions: Jason Moy
Graduate Admissions: Carol Waltho
Student Financial Services: Gabby Santos
Registrar: Derreck Pressley

Software Requirements

All recent models of Seattle University issued computers meet the minimum system requirements for ImageNow and WebNow.

Specific technical requirements are listed below.

Hardware

 

Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance.
Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended. Dual monitors are supported.

Scanning: For scanning, the ImageNow Client machine must be either USB compatible or able to accept a SCSI expansion card based upon the interface of your scanner. For USB scanners, revision 2.0 is recommended. The scanner may require a faster machine, a specific operating system, or more memory than required by ImageNow.   In practice, ImageNow scanners require a Windows OS as ImageNow cannot be installed on any other operating system.

 

Operating System

 

Microsoft Windows XP Professional SP2 or SP3, Microsoft Vista (64-bit or 32-bit), or Microsoft Windows 7 (64-bit or 32-bit).
While the ImageNow Server is available as a 64 bit application, the ImageNow Client remains a 32-bit application that is capable of running on Windows 7 64-bit. 

Current Users

Enrollment Services is the only division that utilizes ImageNow at this time.  The departments which use ImageNow and WebNow are listed below.

  • Undergraduate Admissions
  • Graduate Admissions
  • Registrar
  • Student Financial Services
  • Enrollment Services Operations Processing

Using ImageNow/WebNow

Common tasks within ImageNow are scanning, document capture, and document linking.  Specific information on these tasks may be found below.

Capture

There are multiple ways to capture documents.  The two most common methods for importing documents into ImageNow are scanning and the ImageNow printer.

Document Linking

A document within ImageNow has document keys and custom properties which associate specific information with a document.  Document linking, otherwise known as learn mode or ImageNow application plans, is commonly performed in order to pull data off a specific Colleague screen and assign that data to document keys and custom properties on a specific document.

The list below shows the application plans used by each department and who to contact for access approval.

Registrar
Access to Registrar Application Plans can be approved by Derreck Pressley.

REG-UI 4.4
REG-SAS

Undergraduate Admissions
Access to Undergraduate Admissions Application Plans can be approved by Jason Moy.

UG ADM - UI 4.4

Graduate Admissions
Access to Graduate Admissions Application Plans can be approved by Carol Waltho.

GR ADM - UI 4.4

Enrollment Services Operations
Access to ESOP Application Plans can be approved by Chandra Catron.

ESOP
EDPD

Student Financial Services
Access to Student Financial Services Application Plans can be approved by Gabby Santos.

SFS

Workflow

 

Terminology

 

Queue: A system of electronic inboxes in which workflow items get routed to and from.  Think of a queue as an inbox for a department or person.

 

Route: A process of sending an item to a selected workflow queue.  Think of this as the path that is taken to an inbox for a department or person.

 

Workflow: an entire set of interconnected queues and routes between each queue; a component which enables administrators to create a framework of queues which are connected with automatic or manual routes that simulate the path a document would follow as if it were in an office environment.  Think of this as the big-picture of your entire business process from start to completion; this represents the starting point of a document, all of the locations that a document visits, the routes it follows, and where it is filed away.

 

Current Workflows

The following workflows are used by Enrollment Services.

Undergraduate Admissions
Graduate Admissions
Re-admit
Registrar
ESOP
EDPD
Student Financial Services

Announcements

Browser/certificate warnings

10/14/14

Recent improvements to website security may generate warnings on the browser(s) you use to visit your favorite websites. Websites around the world (and at SU) are replacing older "SHA-1" certificates with newer, stronger "SHA-2" certificates. While we update SU websites, you will want to keep your internet browser up-to-date with the latest patches.

Upcoming Maintenance

October maintenance

OIT will perform Planned Systems Maintenance on Friday October 17th from 6pm - midnight.

Services (wired & wireless access) and applications (Email, SUOnline, Canvas LMS etc.) will be intermittently unavailable during maintenance. 

Everything should be working after maintenance is complete; if it's not, we will let you know vie email & this website.

System Status

System is Online There are no current network problems or outages.



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