Seattle University - OIT: Office of Information Technology
Seattle University
Contact the HelpDesk
Upcoming Training
ANGEL Basics (February 11)

Angel server outage 2/9/2010 6:15pm-6:30pm

Impacted Services: Angel web site

Problem Description: The Angel application crashed and users were unable to access the web site. 

Duration: 15 minutes

 ----------------------

Exchange server Outage 2/4/2010 12:43pm-1:14pm

Impacted Services:Seattle University Email

Problem Description: User are currently unable to access the exchange server. 

Duration: 12:43pm-1:14pm

 ----------------------

 

Exchange server Outage 2/4/2010 12:43pm

Impacted Services:Seattle University Email

Problem Description: User are currently unable to access the exchange server. 

 ----------------------

 

Datatel and SUOnline Outage 1/15/2010 from 8:40AM-8:55AM

Impacted Services: SUOnline and Datatel
Problem Description: There was a server crash at 8:40AM.  Administrative Computing rebooted the server to resolve the issue. 
Outage Duraction: 8:40AM-8:55AM (15 minutes)
Cause: Server Crash

SUOnline and Datatel are working as of 8:55AM.

 ----------------------

Planned Outage for 1/15/2010 from 1AM to 3AM

There will be an outage with our Time Warner circuits on Friday, 1/15/2010 from 1AM to 3AM Pacific.

This outage includes both the Internet service as well as the service to the Bellevue campus.

The total downtime is expected to be approximately 10 to 20 minutes within the outage window.

This outage will impact all Internet based applications including Sungard Higher Education corporate monitoring and utilities used by Seattle University Public Safety.



----------------------


Angel outage from 2:10-2:21
Angel was out for 11 minutes this afternoon due to a software issue that was resolved with a reboot.
----------------------

Problem Description: Wired and wireless network access was down at the following location(s) from 10:23 – 10:42am.

SLLH 3rd floor

SLLH 4th floor


Cause: Network routing problem with 3rd floor network equipment

----------------------

10:24AM 1/11/2010

We have a switch showing down in the law school that started at 10:24am. We are currently working to resolve the issue.



----------------------

12:30PM 1/8/2010

Impacted Services: SUDDS.seattleu.edu
Problem Description: There was a server crash that impacted access to SUDDS.seattleu.edu.

Outage Duration: 11:38 AM - 12:30 PM (52 minutes)

Cause: Server software crash.

----------------------

 

9:15AM 1/5/2010

Location: Piggot

Problem Description: Users lost network connectivity in PIGT starting at 9:10am. This affected all wired connections in the building and wireless access in the south half only.

Outage Duration: 9:10 – 9:15am

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Outage Duration: 9:10 – 9:15am

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Outage Duration: 9:10 – 9:15am

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Outage Duration: 9:10 – 9:15am

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Outage Duration: 9:10 – 9:15am

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Outage Duration: 9:10 – 9:15am

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

Cause: a software failure caused the primary PIGT network switch to reboot

----------------------

3:45PM 9/28/2009

Location: All seattleu.edu websites
As of 3:45PM, the SU Website is back up and running.  The website was down due to web database issues.

----------------------

1:35PM 9/01/2009

Location: Seattle University Campus, Outlook Web Access, Outlook email clients.
As of 1:40 PM email is back up and running. As a reminder, Seattle University will never ask for your user name or password.

----------------------

09:05AM 9/01/2009

Location: Seattle University Campus, Outlook Web Access, Outlook email clients.
Impact: Seattle University outbound email is currently down, outgoing messages cannot be sent.

----------------------

10:15AM - 11:15 8/20/2009

Location: OIT Webpage, WWW, ANGEL, MYSU
Impact: SU Webpages are currently unavailable.
Cause:  There was was a problem with a database server that is connected to these applications.

----------------------

10:18AM - 10:34 7/31/2009

Location: OIT Webpage, WWW
Impact: The OIT Webpage is currently unavailable.
Cause:  There was was a problem with an SQL server that is connected to these applications.

10:18AM - 10:34 7/31/2009

Location: OIT Webpage, WWW
Impact: The OIT Webpage is currently unavailable.
Cause:  There was was a problem with an SQL server that is connected to these applications.

Knowledge Base Updates
Using VPN: Virtual Private Network
Troubleshoot BlackBerry Connectivity Issues
Obtain a SU Sprint/Nextel BlackBerry
iPhone Articles
iPhone Restore from Backup
More »
Contacts

HelpDesk
Engineering Building, Room 313
(206) 296-5571
helpdesk@seattleu.edu

Chief Technology Officer
Daniel Duffy
duffyd@seattleu.edu

Director of Information Technology
Bo Vieweg
(206) 296-5578
viewegb@seattleu.edu

Director of Learning Technology
Michael DeBlasi
(206) 296-5590
deblasim@seattleu.edu

Director of Application Services
Don Sullivan
(206) 296-6259
dsullivan@seattleu.edu

Manager of Network Services and User Services
Mark Kawakami
(206) 296-5552
markk@seattleu.edu

System Status
ANGEL
Campus Network
Campus Network
Colleague
Email
MySU
Residential Network
SU Online
Wireless Network

Copyright 2008, Office of Information Technology, Seattle University
Top | Site Map | Web Site Feedback |