Answer Me This

Answer Me This is a forum for addressing questions about working at Seattle University and campus life. The Commons invites faculty and staff to suggest possible topics for questions or specific questions for consideration by e-mailing theem@seattleu.edu.

Help Desk

Q:  What's new with SU's Help Desk?

HelpDeskTeam_500A:  Lots. The SU Help Desk is undergoing many significant improvements this quarter. It began with the launch of on-site phone and e-mail services on Jan. 2. A further enhancement will literally arrive on the scene Feb. 24 with a new walk-up service available in Engineering 302.

“Whether you call, e-mail, or visit us in the Engineering Building, you will work with a knowledgeable Help Desk technician trained to provide helpful assistance and relevant tech advice,” says Lori Potter, Help Desk manager.

Pictured here, the Help Desk team can assist with issues such as unlocking or resetting your SU account; configuring your mobile device for SU_secure; reprinting your campus card; and providing 10-15 minutes of tech consulting services.

A few helpful notes to remember when using the Help Desk:

  • Help Desk Phone support is available 24/7. If you have an urgent Help Desk request, don't send e-mail-call 296-5571.
  • Self-help instructions for password resets and su_secure configuration are available at www.seattleu.edu/support<http://www.seattleu.edu/support
  • Again, Help Desk Walk-up services-as well as campus card services-will be available Monday through Friday, 7 a.m. to 5:30 p.m., in EGRN 302.