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E-Business Questionnaire

 

The Institute for Global e-Business and Innovation (IGBI) at Seattle University is conducting research in the area of global e-commerce markets. The purpose of this survey is to identify your specific challenges in doing electronic business (e-commerce/e-business) overseas.  Your responses will help companies address these issues in the future.  An Executive Summary will be available.

 

Please answer each question in the space provided.  If you would like to make comments or add information, please do so after the question has been answered.

 

Qualifying Questions:

 

  1. Are you currently employed or involved with an e-business?

         

Comments:

 

  1. Please indicate your position in this e-business:

       

            If Other, please specify

 

Comments:

 

  1. Does your firm currently do business internationally?
    1. ___ Yes  (please specify your primary international market:)
    2. ___ No
    3. ___ No, not currently, but we intend to.
    4. ___ If you intend to, have you identified the likely country or countries? 

Please specify

    1. ___ Other (specify)

 

Comments (list your other international markets, if any):

 

 

  1. If you currently do not, or do not intend to, do business internationally, please indicate why not: 

 

  1. Please indicate the name and nature of your business:

           


Part 1.       About your e-business:

 

  1. Please describe the extent of your e-business:

       

            If  Other, Please Describe

 

Comments:

 

  1. Please describe the approximate size of your e-Business in terms of Total Annual Revenue from that activity (nearest million):

       

 

Comments:

 

  1. About how many people does your business employ on a full-time basis?

       

 

Comments:

 


Part II.  Your overseas business intentions

 

Please answer these questions from the perspective of your current international business experience*.  *if you have not done business internationally, what do you think the answers to the following questions to be?  If you do business in more than one country, answer in terms of your primary international market.  Mark the number which BEST reflects your opinion.

 

Thinking about your primary international market, please answer the following questions:

 

Your Primary International Market is:

 

  1. In your primary international market, how important is using the local foreign language in doing international e-business (e.g., negotiations, contracts, other business dealings)?

 

     

 

  1. In your primary international market, how important is using the local foreign language on your business Web site?

 

         

 

  1. Please indicate the extent to which you believe your primary international market does business differently from you.

 

              

 

Describe the main differences

 

  1. In your primary international market, how common is credit card use?

 

               

 

  1. In your primary international market, how common is debit card use?

 

                        

 

  1. How important is the use of credit/debit cards for your e-business?

 

                               

  1. How important is converting prices to local currency for your business Web site?

 

                              

 

Thinking about the infrastructure (roads, communication, etc.) in your primary foreign market, please answer the following:

 

  1. In our primary international market, slow Internet connections inhibit the way we do business.

 

                              

     

  1. In our primary international market, most of the customers have access to the Internet.

 

                              

 

  1. After a purchase is made, getting the product/service to the customers in our primary foreign market is simple.

 

                             

 

Describe the main problems, if any

 

  1. In our primary international market, privacy issues have no effect on the way we do business.

 

                            

 

  1. We maintain strict customer privacy on our Web site.

 

                            

 

  1. Tax issues are more of a concern in the U.S. market than in our primary foreign market.

 

                             

            Describe the main differences

  1. We foresee tax issues as becoming increasingly important to our e-business.

 

                 

 

  15.      Legal issues in our primary foreign market affect the way we do business there.

 

             Please elaborate:

           

 

   16.    Customer service issues are very much the same as in our domestic markets.

 

                       

                Please describe:

               

                        

 

   17.    In our primary foreign market advertising and other marketing issues change the way we do business there.

 

                       

 

                 Please describe why and how:

                 

 

 

    18.     Overall, rate the extent of obstacles to conducting e-business in your primary foreign market.

                             

 

                Comments:

               

 

19.  Please rank the following as to which you think to be most inhibiting to your overseas business.  (1 = Most Inhibiting; 7 = Least Inhibiting)

 

___ Infrastructure                    ___ Regulations                        ___ Use of credit/debit cards

 

___ Language                           ___ Political Issues                   ___ Cultural Issues

 

___ Other (please describe)

 

 

Thanks for your time!

 

 

If you wish a complimentary Executive Summary of the results, please provide the following contact information:

 

Name:

Position:

Firm:

Address:

               City     State  Zip

E-Mail:

Phone:

Fax: