Seattle University Search | Site Index | Directories | Contact
Albers School of Business and Economics

Pigott Building, (206)296-5700

 

About Albers

Albers Mentor Program
Participating Mentors 2007-2008

Ms. Susan Gibson 

President
The Gibson Group

Industry:  Consulting

Description of Company:

The Gibson Group is a consulting firm which specializes in: organization development and capability; change navigation; leadership development; management education; performance development and management; and people development. Our services include: strategic planning; leadership consultation; executive coaching; organization design; organization development programs and systems; change strategy and management; learning and development programs; seminar facilitation, retreat facilitation; conference presentations; climate assessments; team development and team intervention. Clients represent those in the sectors of Retail, Hospitality, Travel & Tourism, Airlines, Cruise Lines, Tour Operations, Hotels, Rental Cars, Supply Chain Operations, Banking, Financial Institutions, Insurance, Membership Associations, Franchising, and others.

Areas of Responsibility - Job Descriptions: 

Ms. Gibson founded the Gibson Group in 1986 and has served as its President and Principal since that time. Traveling across the US and in Europe, Mexico and the Caribbean, she has personally worked with 350 highly diverse businesses both nationally and internationally, consulted to 750 executives, coached 7,500 senior leaders, led development programs for 25,000 middle managers, and trained 300,000+ front line employees. She is a frequent keynote speaker, conference leader, and seminar facilitator. Her client groups have ranged in size from 6 individuals to 60,000 employees. Over 15+ years, she has also served as a principal project manager to lead, design, and launch 500+ projects and HR systems with implementation in organizations with employee populations ranging from 25 to 125,000. Featured as a leading subject matter expert, her commentary and interviews have been cited in leading newspapers, trade press and industry journals.

Areas of Expertise - Employment History: 

Adjunct Faculty, The Albers School of Business and Economics, Seattle University Seattle, Washington

*Graduate Teaching: Management of People, Management of Change, and Management of Diversity.

Executive-in-Residence, The Albers School of Business and Economics, Seattle University Seattle, Washington

*Strategic Business and Employer Relations Liaison to the corporate and business community on behalf of the Albers School of Business and Economics and the Albers Placement Center with responsibilities to develop, foster and secure corporate relationships, business relationships and ongoing placement for both graduate business students and business school alumni.

*Key Projects: Career Coaching, Career Conversations Series, Career Development Seminars, Industry Symposia, Networking Programs, Mentor Programs, Internships, Job Placement and University Recruiting, Corporate-Specific Alumni Events, Graduate Council Leadership, Albers@WORKshop Series, MENTORink Newsletter.

Director of Partner Resources, Starbucks Coffee Company Seattle, Washington

*Senior Human Resources Leader recruited to direct all aspects of human resources generalist functions in Supply Chain and Coffee Operations business unit of Starbucks Coffee Company with 70,000+ employees (growth now 100,000+). Provided strategic, operational, and tactical people development support to business leaders, directors and hiring managers.

*Key Projects: Performance Development Systems, Succession Planning, RecruitSoft Implementation, Applicant Tracking Implementation, Behavioral Interviewing, Job Description and Job Leveling, Diversity Enhancement, College Internships, Multi-Rater Studies, Teambuilding and Interventions, Global Organizational Re-design.

Organizational Development Manager, Full Line Stores
Nordstrom, Inc., Seattle, Washington

*Senior Organizational Development Leader recruited to direct all facets of Organizational Development, Full Line Stores, for $6B+ premier retailer representing 45,000+ employees, managers and executives and 96 full service retail stores. Led two teams comprised of six Human Resources Directors and six Training and Development Directors. Provided strategic direction, change management, performance improvement and team development.

*Key Projects: Core Competency Definition, Behavioral and Attitudinal Indicators Definition, Performance Management System Design and Implementation, Management Coaching and Counseling System Design and Implementation, New Hire Orientation Program Design and Implementation, Assimilation Program Design and Implementation, Best Practices in Training and Development, Climate Analysis, and Nationwide Programs Re-Design and Launch.

Executive Vice President
Aviso Resources, Inc., Seattle, Washington

*Senior Consultant responsible for business development, marketing, sales, client relations, program design, and program facilitation for Organizational Development, Leadership and Management Development Programs, organization-wide Training and Development Systems, and Service, Quality and Performance Assessments.

*Key Projects: Leadership Development, Management Education, Train-the-Trainer, Customer Service Assessments, Climate Assessments and Change Management Programs.

Training & Development Manager
Westin Hotels, Seattle, Washington

*Department Manager responsible for design, facilitation, implementation, and management of all Training and Development Programs. Piloted and monitored all Training and Development programs in 90 nationwide sites.

*Key Projects: Management Development, Supervisory Skills Training, Manager-in-Training Program, Career Development Program, Guest Relations Training Program, Customer Service Training Program, Sales and Marketing Training Program, Cultural Diversity Training Program, and Technical Skills Training Program.
Tenured Faculty Professional & Staff Development Chair Communication Department Chair, Bellevue Community College Bellevue, Washington
*Faculty member responsible for teaching undergraduate courses in English composition, technical writing, literature, drama, and poetry
*Key Projects: Creation of campus radio station, expansion of student newspaper, creation of first Professional Development Program for community colleges in the State of Washington. Named Top 100 Academic Leaders. Received National Endowment for the Humanities Outstanding Educator Award.

Education - Personal History: 

Master of Arts, English, Specialization in Higher Education, summa cum laude Western Washington University
Bachelor of Arts, English, cum laude, Western Washington State College

Any special topic or expertise you'd like to concentrate on this year?:

Career goals, career development, career challenges and coaching, promotion and advancement strategy, resume development.

Civic Organization Memberships or Professional Affiliations: 

Member, American Society of Training & Development
Member, Society for Human Resources Management
Graduate, Leadership Tomorrow, Class of 2000
Past Member, Advisory Board, Corporate Council for the Arts
Past Member, Advisory Board, Drake Mortgage Corporation
Past Vice President and Member, Board of Directors, AAWCJC
Past Member, National Institute of Staff and Organization Development
Past Member and President, New Horizons for Learning

When and Where do you hold meetings with students? 

Late afternoons prior to graduate classes and by weekend agreement

Any special requirements for students for the first meeting? 

Completed resume, written five year career goals, defined expectations for mentoring

Additional comments: 

My greatest passion is to develop others in the achievement of their career pursuits and interests. Coaching and guiding the graduate students of Seattle University has given me tremendous joy and fulfillment. I look forward to working with a committed and dedicated group of SU graduates who seek to expand their career vision and achieve their life goals. Please come prepared to talk openly and frankly as we collectively support the members of our mentoring group. I would like to begin our mentoring sessions in November and progress through the academic year with consistency and planning.

Mentor since Fall 2006
Will mentor graduate students



The Albers School is AACSB accredited

 

Seattle University   901 - 12th Avenue, P.O. Box 222000, Seattle, WA 98122-1090    (206) 296-6000