Albers School of Business and Economics

Mentors

Mary Kate Salley

Vice President, Client Experience
InDemand Interpreting

LinkedIn Profile

Company Description

InDemand Interpreting’s Video Remote Interpreting (VRI) supports better communication for low English proficiency and ASL patients in healthcare environments, resulting in better outcomes for patients. Our goal is to make sure patients and clinicians have exceptional experiences. Our technology improves efficiency and ensures the highest return on investment. InDemand Interpreters are highly qualified interpreters and are required to meet rigorous medical certification standards.

Job Description

Retain, Grow and Delight Clients

Employment History

Vice President Client Experience
InDemand Interpreting Present

Vice President Client Services
Avado (Acquired by WebMD) 2013-2014

Executive Vice President
Alere Wellbeing (formerly Free & Clear)

November 2003 – February 2012 (8 years 4 months)

Alere Wellbeing's mission is to provide products and services that identify and reduce or eliminate measurable, sub-optimal health conditions and behaviors that lead to chronic disease and premature death. Responsible for the company’s revenue and retention of 600+ clients. Three client segments employers; government and health plans.

Owner, Call Center Consultant
MKS Consulting (Sole Proprietorship)

1999 – 2003 (4 years) Nationwide-US

Call center operational assessments, management consulting and training. Provide project management and operational consulting to aid in call center improvement processes and restructuring.

Key Clients: Stanford University Medical Center, Virginia Mason Medical Center and Clinics, Novant Health System, Blue Cross and Blue Shield Federal Employee Program and Group Health’s Center for Health Promotion.

Vice President, Sales and Services/Principal Edit
DOCTORS, Inc.

1988 – 1999 (11 years) Greater Seattle Area

Healthcare call center providing physician referral, benefit information, Medicare lead generation and health care direct response call handling.

Key Clients: Aetna, HealthNet, University of Washington and Harborview Medical Center, University of Rochester, CareGroup (Boston), Catholic Health Initiatives, Mercy Health System (Baltimore), Uniform Services Family Health Plan, Virginia Mason, Overlake Medical Center, Group Health Cooperative

Education

BA Washington State University
Communications

Mentoring Objectives & Scope

Helping students to see the options and facilitate discussions around leveraging experiences to find their passion and purpose by leveraging current and future skill building.

When and where do you hold meetings with your students?

On or near campus or the Eastside.